Alexandria Hyundai

Alexandria Hyundai is the place to go if you are in need of a service. The staff is professional and the work is quality. They worked with me regarding my car services and were able to honor my previous warrantee. I highly recommend this location!

I recently purchased my second car from Alexandria Hyundai, and I have nothing but respect and praise for this dealership. From sales to service, everyone I have encountered over the years has been friendly, more than fair, and willing to go above and beyond expectations. Kevin Reilly, the owner of the dealership, sets the tone. I would recommend Alexandria Hyundai to anyone in the market for a new car or in need of service.

Was in a terrible car accident so I needed a new car. E went to Hyundai to look at the new Santa Fe (the car I just lost). The dealership did not overwhelm me. They respected our space and let us drive a few different models. We then went to Toyota. They could not have been more unwelcoming. So we went to Honda to see the pilot but the car jerked me at a stop light. Something to do with the eco mode shutting off. Just having been in an accident I could not get out if that car fast enough. Went back and drove the Santa Fe again. Then we went to Porche and tried the Cayenne. And BMW to try the x5 but there was nothing do special they were worth the extra 30 000. I love my 2016 ultimate limited Santa Fe.

From lemons to lemonade… the owner of Alexandria Hyundai called me a couple of hours after I left his dealership. He profusely apologized for my experience at his establishment that day. More important than an apology, he urgently wanted to make the situation right. In addition to meeting with his service staff to discuss my complaints, he offered to have me bring my vehicle back in this week to have the accessories I wanted installed on my vehicle; one of them, purchased and installed at his expense. I am very impressed with his «no excuses how can we make this right mentality». It’s nice to know that an owner cares so much about the reputation of his dealership and the satisfaction of his customers.

The only redeeming quality of this dealership is Gerald, one of the service managers. I had to bring my car here on two different occasions within a week because my battery kept dying. Gerald was the only one that seemed empathetic to the stress and inconvenience and financial burden of being without a car, he even came to my apartment complex to jump start the car and take it back to the dealership to be looked at.
Overall everyone makes promises that they don’t fulfill, my car was supposed to be worked on on a Saturday, but it wasn’t even looked at so I was without a car all weekend. Two different people told me they would waive the labor cost and just charge me for the new battery, but when I went to pick up the car the labor costs were included. The manager took care of this right away and waived the charge, but overall you really have to stay on top of everything. I ended up calling multiple times to check on my car, I’m sure everyone there was sick of hearing from me; but as a single, working professional who commutes to a job that is not metro accessible… my car is essential. All this time and trouble for a new battery… which I could have just done in the first place if the problem had been diagnosed correctly the first time. I will not be coming here again even though it’s so close to my house.

I hate when businesses are inconsistent. Brought 2 headlight bulbs in several months ago. Came here and was not charged. Came back today to have the bulbs replaced again and was told the left side requires labor. Now I’m beginning to wonder did they change out the left side at my last visit? Although I’m not being charged today, it still raising questions about consistency and if the work was done. Alexandria Hyundai, are y’all doing half ass work and sending customers on their way and hoping you don’t get caught?

I’ve been here a few times and am always greeted by the really nice service man… Today, however, he was with another customer and I had to deal with a man who didn’t have the same pep. He felt more like a sales guy trying to up sell me on service when I scheduled an appointment for an oil change.
I’ve now been sitting in their waiting area for over an hour for the oil change to finish. I walked up front to ask about the status and he tells me it typically takes an hour and 40 minutes. I just walked away. I’ve had my oil changed here and at other Hyundai dealerships before and it did NOT take that long. I’m going to go back to the local auto shop in Arlington that has great reviews and has always provided me with exceptional service.

In a terrible location, inconvenient parking, and poor customer service. Don’t send coupons/​mailers for auto services if you don’t have enough staff to handle the walk-​ins and foot traffic.
I refuse to wait all day when I came in on an early Saturday afternoon and couldn’t tell WHYYYYY I would have to wait all day because it didn’t seem that busy.

Update:
Mr. Kevin Reilly, the dealership owner, gave me a call and personally apologized for the incidents described. He called me back around 4:30 and gave me a thorough update on the status of my car, as well as his assurance that it would either be fixed by the end of the week or he would loan us the same car to drive to see my husband’s grandmother for the holidays. Mr. Reilly seems to truly care about customer service, even answering phone calls himself.
The service manager Gerald is amazing. Took care of the rattling, detailed my car, provided daily updates and offered to deliver the car to my work. I hope this level of service continues. I’ll try Alexandria Hyundai again!
— — /​/​/​/​original review/​/​/​/​— — — -
In short:
1) Inconsistent customer service-​sometimes courteous, most of the time not. Don’t think the front desk gives service personnel messages to call customers back in reference to their vehicle issues.
2) Inattentive and condescending service personnel-​argumentative about issues with the vehicle and sometimes «forget» to fix a problem or say they did when they did not.
Details:
I have been holding off on writing this review for over a year, but after I just called to speak with a manager at Alexandria Hyundai today since I’ve been waiting on my car for 7 days, and Gina was short with me and rude it was the final straw. Let me lay out the problems:
Bought my 2013 Hyundai Santa Fe from Ken in Jan 2013 and he was wonderful. Great service and great price.
I had some issues with the tires in early 2014, and took the car in for a balance and rotation. They told me it was fixed, but the sound was still there on my drive home. So when I finally had some time, I took it back in. They said they fixed it, rotating and balancing the tires. I got it up to highway speeds on the way home and the sound was still there. I took it BACK in, missing work again for the third time. They finally decided to do some checking and found there was a cupped tire, which they replaced – 5 months after I took it in the first time.
I had some knocking in the undercarriage in mid-​2014 so I took it in. I also needed a headrest clip replaced. When I got the car back two days later, the headrest clip wasn’t fixed and the knocking was still there. I brought it back and talked to the gentleman at the device desk, who argued with me about what the problem was and was extremely condescending. I finally got through to him about what I needed. He had them fix the knocking, which they were supposed to have done but he said they forgot. He would call me when the headrest clip came in. No call.
I just dropped my car off on Monday for a rattling sound in the passenger door and an oil change and to finally fix my headrest clip after a year.
Day 2: I called on Wednesday to check on my car and was told the technician was checking in a customer and would call me back. He didn’t. I called again, and was told he was waiting on the headrest part and was having a hard time figuring out the rattling on the passenger side so needed another day.
Day 3: I called on Thursday to check on my car, and was once again told the technician was checking in a customer and would call me back. Once again, he didn’t and I had to call back several hours later. I was told in vague terms they were having trouble finding the source of the rattling. My husband asked if we could have a loner since my car had been in the shop for three days already, but they didn’t have any.
Day 4: I called and once again was told the technician was checking in a customer and would call me back. Guess what? No call. They did agree to give me a loaner which I could pick up Saturday (day 5). Why did I have to ask for a loaner? Why didn’t they offer a loyal customer a loaner after my vehicle had been in the shop for four days?)
Day 5: We went to pick up the loner at 10:30 and didn’t walk out of there until 1:00. I asked the girl at the front desk to give me an update on my car, to which she replied – you guessed it «he will call you later». I left, and got halfway home before I realized the loaner was basically empty so I had to pay $ 35 to fill it up. I never received that call she promised, so I called back about 5 pm and asked for an update on my car since it had been 5 days. She told me he would call me back, which I was tired of hearing so I asked for a manager. She told me there wasn’t one. No one in charge at all, I ask? They all went home already, she answers. I laid all of these issues out for her and she put me on hold for over 15 minutes, so I hung up.
Day 7: I called to talk to a manager. Gina rudely asked «which one?». I politely told her I needed to speak to a manager in reference to a car that was being serviced. She once again rudely said «he’s not here». I asked to speak to another manager, any manager – she said rudely «you asked for the service manager and I told you he’s not here»

I just bought my first Hyundai. The customer service is amazing the employees are amazing. Eugene has been trying to convert me from Ford to Hyundai for over a year now and I am so happy I did. I got the 2016 Hyundai Veloster and absolutely LOVE LOVE LOVE my new car. Thank you Eugene, Rob, Jeff and Alexandria Hyundai for making all of this happen. Sales and Service work close with each other to make sure you get the best experience possible. If your looking for a new car This is the place to go.

Eugene was a nice salesmen, however when I found out I couldn’t use the previous Hyundai owner rebate neither he nor his manager were willing to work with me on price. The price they quoted me went up $ 500 and they wouldn’t budge. Ended up going to Fairfax Hyundai and got it for the price I wanted. Guess Alexandria Hyundai didn’t want my business!

This review is for the Alexandria Hyundai Service Department. I’ve been a pretty rigid Hyundai loyalist since my first car (a 95 Accent) to my current Genesis and a few cars in between. However, I had never been into the dealer service scene — I used to do my own maintenance and go to places like Pep Boys for bare-​bones services and repairs when necessary. That said, I needed some warranty service done a few years ago and came into Alexandria Hyundai. I have not sought any service elsewhere since. They’ve done all of my regular maintenance and repairs, as well as taken care of some technically complex driveability issues that somehow fell under warranty… they’ve really helped me out on several occasions, and done so in a professional and collegial manner.
This place lives and breathes under Gerald’s management– he was my ace service advisor for a while and is now running the shop in what I suppose was an irrefutably good decision, though I don’t get to deal with him directly anymore. Some months back, I had a service experience with another advisor that was less than stellar, but had not planned on complaining or otherwise saying anything based on my prior good experiences. When I picked up my car, Gerald had figured out something was up and addressed the issue directly with me, and without any prompting or complaint on my behalf. That was a solid gesture that I did not expect but really appreciated. In some of my more recent visits, I have had pleasant experiences working with Shawn.
Overall, in addition to the professional staff and technical expertise, I should mention that their prices are reasonable, booking appointments online is easy, and the timelines given are largely accurate. Whenever I get around to selling this car, I’ll have a thick folder of steady Alexandria Hyundai maintenance for any prospective buyers — I like to think this relationship has contributed to my investment overall.

I’ve had two great experiences here now.
In early fall 2015, when we were having a lot of rain, my Hyundai Elantra developed a tiny leak someplace and there was moisture dripping from the ceiling. I quickly googled Hyundai dealership and came across Alexandria Hyundai. Even though they were very busy that day, Broc Daffan was kind enough to find room for me in the service schedule. This was after I witnessed a very cranky person take their anger out of him for something that wasn’t his fault. Even so, he turned around and gave me great service with a smile. That’s the kind of service that will keep me coming back.
So flash forward to today when I was thinking about my car, I immediately remembered Alexandria Hyundai. I came in around 2 and the whole deal was done by 5. Arkeem was a fantastic salesman. Low pressure, gave me lots of information, and walked all over the parking lot with me for 45 minutes while I found exactly what I wanted. He answered every question and never laughed at some of my more eccentric ones. It was a great sales experience and I will definitely recommend him to my friends as someone who gets you a fair deal without pressure.
Finally, Jeff in the finance office was just a pleasure to deal with. He told me how to get money back from the old dealer for my GAP coverage and explained all of the documents that I signed.
I can’t say enough nice things about this dealership. If you read the other reviews, you’ll notice that the owner takes note of their reviews and reaches out to people who had bad experiences. That’s the type of ownership that hires great employees like the ones that I’ve dealt with. Thanks again!

Just Wanted to post and update regarding Alexandria Hyundai– After my first service appointment and having my oil changed. The oil change the first time took over 3 hours. just for the service. I just returned from my second service appointment and I am quite pleased that the 7500 mile service took roughly 40 minutes and they washed my car.. Woohoo !

I have been going here for about 2 years now and until now I have had great service and experiences. Whatever you do, don’t work with Shawn in service. He is extremely rude and will try to rip you off on whatever he can. Today he tried to have me pay almost $ 500 on little things like filter replacements. Little did he know that I know a thing or two about cars and know that filters can be bought online (amazon!) for about 13 dollars each and take about 3 minutes to put in. This guy is a jerk and will do whatever he can to screw someone over.
Go to Alexandria Hyundai– but don’t work with Shawn.
UPDATE– The owner of Alexandria Hyundai, as well as the service manager Gerald both contacted me after hearing I was not happy with my experience and both made sure it would not happen again. The way the owner spoke about his company made me realize that everyone else at this car dealership really is great. I will be giving them a second chance and keep going there for my routine checks, just not working with certain people.

I bought my car from Alexandria Hyundai and go to their Service Department to make sure everything is running correctly. My last visit was on 7÷3÷15 for an oil change and to inspect what I thought was a leaking tire.
The thing I like about this Service Department is not being pressured by the upsell. I never have felt the recommendations and the cost of them to be unreasonable. I have come for regular service visits on a budget and when I say I can’t pay for something. I never feel guilty about it. (I usually apply their recommendations in another visit.)
The waiting room is also fairly nice considering you’re in a car dealer ship. They have couple of soft chairs, TV (usually playing something generic like CNN), magazines and free Internet and coffee for you to enjoy. If you need a snack they have a vending machine.
It is important to talk about the waiting area because to be fair although their prices and knowledge are good; I wouldn’t call them speedy (so if you come here plan to wait, my oil change took about 1.5, and when I discovered I had to get my tire replaced another hour after that).
In a nutshell, if you have a Hyundai it is good Service Department with a lot of knowledge but don’t plan to be in a hurry when you come in for your appointment.

When getting the car inspected, they quoted me $ 50 to replace the center brake light among many other things that are «going bad.» I asked if it would be something I could easily do myself and he said, «No, this one is very difficult and not fixing it could mean a ticket from police for a bad brake light. You’ll wanna do this asap.» I decided to sleep on all the fixes and went to auto zone after leaving with my car. I literally spent 5 minutes and $ 5 replacing the center brake light (the one in the back window). This is more than enough reason for me to never go back. If they’re gonna lie to me and rip me off for such a small item, I couldn’t imagine the bigger stuff they’d get me for.

After posting a review about the terrible service I received, the owner himself contacted me to get things worked out! He offered to come get my car and take it in for service today and set me up with a loaner.
Once my car made it into the shop it was worked on by the head service tech and the problem was resolved. The owner also had them do some upcoming maintenance, and filled up my gas tank for free of charge for my troubles!
I am impressed at the urgency the owner showed in getting my car looked at and completed today! I really have appreciated the kindness in correcting the errors.
Overall I would suggest going here but just making sure to be very firm with what you need done and be relentless until it is completed the way it is suppose to be done!
Good luck!

We were looking at the Veloster Turbo. We hadn’t even considered the Elantra GT, but when the sales person offered to show it to us as well, we appreciated it. Our sales person was incredibly helpful, easy to speak with without being pushy. Unfortunately, they didn’t have anything in their inventory that immediately called to us, but they had excellent service nonetheless and we would keep this place in mind for our next car purchase.
I wanted to highlight how good they treated us in stark contrast to another place. Right after visiting Alexandria Hyundai, my husband and I decided why not stop at a competing dealership down the road. We told the sales person what kind of car we were interested in, and he pointed at the showroom model (it wasn’t exactly what I was even looking for). We said we were interested in other trim levels, so he handed us a pamphlet. When we asked about cars outside, he let us look inside but didn’t offer a test drive or anything. When we asked about inventory, he told us to go online.
After such a good experience at Alexandria Hyundai, this really deflated our car shopping high. Rather than slam the other business, I want to express just how good Hyundai’s customer service really was in comparison.

This review is for the Service department only–
Every single time I have brought my car here, I felt like they gave me the best service possible. I always felt that most auto service spots are not very trustworthy and are just looking to take advantage of any sucker who doesn’t know an alternator from a carburetor (no seriously, what’s the difference?). Alexandria Hyundai Service is not like this. I repeat: Alexandria Hyundai is not trying to take advantage of you.
Sure, they’re not perfect. I’ve had to wait longer than the quoted times or they’ve had to call me back to tell me additional work was needed. But they’ve always responded appropriately, have tried to make me comfortable with whatever is going on, and shown that they value their customers. Yes, they get really busy but you have to tell them everything that’s going on with your car and let them know your schedule… they’re just like doctors… for cars!
My most recent visit was for a state inspection (which they have regularly have coupons to perform for free). Gerald took care of the process from start to finish and perfectly communicated between the inspector and I (I had a couple of lights that needed to be replaced).
I will continue to come here for their great customer service and attention to detail – thank you Gerald and Alexandria Hyundai!