Audi of Alexandria

I know they recently moved to Arlington (probably to change their name so everyone will forget how horrible of a dealership they are)!
Last year, when my wife and I decided on an Audi we went here because it’s closer to the house. We walked in and had the freedom to look around as we weren’t rushed by 100 salesmen. After a few minutes of looking we were ready to speak to someone… well, now I know why we weren’t approached as soon as we walked in, there were no salesmen around! I asked the receptionist for a specific salesmen and she paged him. Five minutes later he still hadn’t shown up, so we started to leave. We were then approached by another salesmen asking us to wait as the guy we requested was on his way to the front. We left anyhow. We drove to Tyson’s and drive away a few hours later in our new Audi.
A few moths ago our car required regularly scheduled service, oil change, etc. I booked it with Tyson’s but the appointment was several weeks away, and against my better judgement called Alexandria to see if they could get it in sooner because I was going out of town. They said they could and I booked an appointment to include a full car wash and detail. I figured there was no way the service department could be as bad as their sales staff! Boy, was I wrong! The first few minutes seemed promising, I walked in and told them I had an appointment. They pulled up the info, had me sign a few pages and told me to wait in the lobby while my loaner was pulled around. I sat in the lobby for over 30 mins waiting. Finally I go ask and they said yeah, it’ll be around eventually. And finally my loaner was delivered. The service was ready that evening, but due to scheduling I picked it up the next day. A few days later it began raining, so I hit my wipers. I had fully expected my wipers to be replaced as checking their condition was part of the service. Well, they weren’t replaced and the loud noise of my worn out wipers bouncing across the windshield was annoying. So I called and spoke with my service adviser and asked him why they weren’t checked or replaced. He said that they are only replaced if I asked, which is understandable. Then I asked why they weren’t checked by the service tech? The adviser said oh, yeah they should’ve. Just bring it back and we’ll change then out. Needless to say I didn’t go back. Oh, and the car wash and detail looked as if a child had done it. Water spots all over it, and the windshield had Armor All or some other type of chemical on it which took me a while to clean off once I got home.
If you’re going to buy an Audi stay away from this place… or their new incarnation. Audi of Arlington!

Things are on the up and up there and I am completely stratified. I came from Maryland here and left very happy pleased! This review pertains to sales. Audi of Rockville and Silver Spring can learn a thing or two from Audi of Alexandria.

Update:
To Donna — I appreciate your concern, but it’s too little too late. I’d rather take my money and the commission that your salesman would have earned and flush it down the toilet than to give it to Audi of Alexandria.
Why would I waste more of my time with Audi of Alexandria when your General Manager will just put on a façade to protect his Sales Manager and the tainted image of your Audi brand.
You’re right you can’t rewind the events of that day in August, but you most certainly can take it to present day to which I’d rather tell anyone and everyone that’s ever thought of buying an Audi to take their business to Tyson’s, Rockville, Chantilly, Silver Spring, almost anywhere but Alexandria or soon to be Audi of Arlington. Possibly even take their patronage elsewhere such as a BMW, Lexus, or for that matter a Kia dealership because they would probably get better showmanship at those places.
You said that these actions go against your corporate mission statement — well obviously your GM, Salesman, and Sales Manager weren’t versed in this otherwise they would know that this is obviously something that someone should never ever do and act condescending to the customer, but the sales manager that your company employs took the liberty of acting condescending, pompous, and arrogant to the wrong individual.
I hope for your sake that when the Chairman, CEO, or VP’s look at my review they’ll be sure to take into account of how I was treated at your former car lot in Alexandria and emphasize that you build relationships with your customers, not treat them like you’re selling a McDonald’s value meal and shoo them away when they debut their new Audi of Arlington brand to the area.
Original Review:
Came in here in August hoping to complete a purchase for a car. Cannot begin to explain how many times I was skated around or jerked by the same salesman and his sales manager. I understand that the car business is a numbers game, but call a spade a spade, deuce a deuce, whatever you want to call it. In this day and age of smart phones and research, do they think I couldn’t simply use my Android or iPhone to find a legitimate price on other Audi’s let alone other cars?
The kicker was the adamant sales manager Darin, who simply gave a take it or leave it approach. Trying to muscle the customer works with the mob, but don’t try that with me; Especially if you’re going to look like a poor man’s Al Bundy doing so. (That’s pretty bad.)
The attitude and demeanor of the salesman and the sales mananger is obviously a reflection of upper management. If upper management feels compelled that these are the ideal individuals that have the business acumen and demeanor that represent this dealership and are the one’s that should deal with their customers — car buyers out there in the Metropolitan area do yourself a favor and please go elsewhere. Do they think they’re selling Bugatti’s and believe they’re the only reputable dealership in the area?
This being said everyone be wise and take your money elsewhere and not to Audi of Alexandria — they obviously don’t need it or care for it. They didn’t seem to care for my my business, let alone my hard earned money.

The service staff was very helpful. Most of the comments I see are directed at the sales department. Service guys were quick and courteous.

I had a great experience purchasing my new (used) car at Audi of Alexandria.
Bonsu was a great sales rep and I felt that he always had my best interest in mind and was not trying to take advantage.
Thank you Bonsu and the Audi of Alexandria team for making my purchase a great experience.

Recently, I was looking to replace my Audi with a similar car. I found what seemed like a promising prospect at Audi of Alexandria, same model as mine, with the same options. The price was higher than I would have liked, and higher than others on the market, but I wanted a specific car.
After spending a day on the phone with the dealership talking about the car, and being told repeatedly what a gem it was, we made the four and a half hour trek to look at it and hopefully to drive it home. When we arrived, the salesman I had been talking to wasn’t there, but we located the car in the lot and started to look around. The exterior was in terrible condition — scratches everywhere. It only got worse when the salesman showed up and opened the car up. The interior was a mess. We realized that the trip had been a waste of time, but maybe those scratches weren’t so bad? Maybe the interior could be cleaned up? Let’s take it for a test drive.
My boyfriend made it out of the parking lot and no further. The clutch was completely shot and was slipping in second gear. The car wasn’t safe for a test drive, let alone a several hour highway trip to get home. We pointed this out to the salesman who insisted that he had driven the car the day before and the clutch was perfectly fine. It wasn’t.
The following day, I received a call from them. They were willing to take $ 500 of their absolutely ridiculous price if I would come pick the car up.
Their price would have been right if the car were in absolutely pristine condition. The amount of work necessary to make that car right was absurd. And who knows what else would have been wrong mechanically if the clutch was that far gone but «perfectly fine,» by their standards?
The real kicker came later though, when in a search of a car web site, the same car came up, now complete with a much higher price tag to allow some wiggle room for the destroyed clutch. What a racket.
Unfortunately, Audi of Alexandria lives up to the «stealership» title — proceed with caution.

I have to admit, this place has come a long way since the first time I came in. MIKE BRADY IS AWESOME!!! If you go here to purchase a vehicle, ask for him. I have dealt with all the Audi dealers in the DC area and was ready to give up on the brand. Mike restored my faith and showed that I couldn’t judge the dealer from past experiences.
From start to finish, I felt very comfortable in the whole transaction. Even after changing my mind a few times and picking a vehicle that wasn’t available, they went out and got what I wanted. Even after learning of my past experience, the general manager came out and personally apologized. He wasn’t at the location at the time, but knew the service was bad when he took over. I must say, he has done wonders with the place. The sales people are friendly and actually show a general interest in the customers.
I will definitely go back to buy future vehicles and have service done!!!

I was a little nervous about doing business with Audi of Alexandria based on the reviews here. But, I have to say I had a very good experiencing purchasing an Audi yesterday. Salesperson was very helpful, and not «pushy» at all. Even when we got to the discussion about price, everything was handled very professionally. So, far I am very happy with my experience with this dealership.

***5 stars as no one pleased posts anything**** but I’d give them 4 stars. We drove 500 miles to purchase a used car. Ron kept in touch even at 9pm to ensure we arrived safety. Mason helped with the paperwork and did a great job. The finance dept took WAY to long even as we paid cash. However, Mason let us use his computer to check out the Internet while we waited. He even went to the inspection station to get a copy of the inspection report while we waited as we requested to see it. Overall good experience and would recommend the dealership.

Update:
The general manager and sales representative reached out to us and apologized for the experience we had at this dealership. They were very apologetic and sorry on behalf of themselves, their dealership and the owning company. The general manager called us personally and apologized and explained that this is the first incident of this kind and he hopes not to see this happen again. He offered to work with us personally if we were still interested in purchasing a vehicle and that they value each individual and want to establish a good relationship. Once we have decided to purchase another vehicle we will contact the general manager due to the communication we had with Selim (general manager).
If anyone feel they received negative service at this dealership I would recommend contacting the general manager and trying to work things out with him.
I’ve changed my rating to 3 stars now due to the overall experience including communication with the general manager. Once I do business with them I will update my rating depending on how I feel the experience was, and I feel I will have a much more positive experience this time.
The only reason im giving this place 1 star is because I cant give it any lesss
My husband and I went to this dealer yesterday at 2PM and they closed at 5PM. our sales rep was Asare Larbi who seemed quite inexperienced. We picked out one of their cars and started on the paperwork. We had noticed the vehicle on ebay and when we went in asare said that the price we saw was too low, keep in mind that the vehicle was listed by THEM.
Anyways we showed the listing and the sales rep said he was unable to get a response from the bank and will let us know monday at 10:30 am.
Guess what? No phone call at 10:30 or 11 or 12 or I or 2 or 3 or 4 and now its 5:35
I called the rep at 2:40 and 3:50 and 3:51 on his direct office line and cell but no answer. So I called the dealership directly and asked whether the car was still available (at 3:52) and was told that it was «literally just sold»
I asked to speak with Asare and was transferred to 4 people and asking each of them to connect me to Asare. After the 4^th guy told me he was not Asare I told him my situation and he said oh ok. Well we have a few new cars coming in do you want to come look at those? I laughed and asked him if he was listening to anything I said to which he replied yes which lead me to notify him that I will NEVER go back to them.
No manager was available so I called audi corporate and filed a complaint.
Horrible place avoid avoid avoid!
Asare Larbi was our sales rep and has still not extended enough courtesy to at least call us himself and let us know that the car is sold.

This is a comment about their service department —
I have brought my car in twice in the past few months …
Once for a problem I thought I had.
Second time for routine maintenance.
The service technicians were patient, efficient and attentive both times. Also, I was able to get a loaner vehicle while they investigated the issues and conducted maintenance.
And, the car came back gleaming both times (thank you!).
Very smooth and efficient. Thanks again.

The only reason this is a 1 is that the tool won’t let me give a zero. Their service department has deteriorated over the past 5 or so years to the point where they returned my car to me today with the Air Bag light on. I won’t go back.
mav

Allright, everyone knows car buying process gets intense and heated right?
So I came here on a Thursday night at approximately 6. I had an appointment for 5 but was stuck in DC traffic. I traveled about 45 minutes to come to this dealership. They don’t normally sell Hyundai’s but they had a Sonata 2011 for sale and it was decently priced. Obviously everyone does all of the negotiating in person and not on the phone. Its the dealerships way to trick you into spending more money.
We started an intense battle and were working our way down to 18k when the guy asked my mom for her signature next to a price that would work. She signs the paper to agree to 18k but then crossed out the 8 and turns it into a 7. My mom is a beast at negotiating and is fearless. She didn’t care if we left with a car or not. The guy pulled up some email showing us that someone put a deposit on the car already and we got a quick glimpse of a lower price then what we were being offered. We ended up almost walking away, but they hooked us back and printed out a new sheet of paper showing that they paid 18.495k for the car and to meet them half way they didn’t want to lose money on the deal. I’m not sure how legit that paper was but I can print a sheet of paper showing a receipt of 20k if I had the right software. We ended up heading to Landmark Honda about 10 minutes away and was helped out better.
I liked the accord on the road better then the sonata anyways, the sonata just has nicer interior features. still was a bit disappointed left with no car, wasted a few hours out in Alexandria for no reason.

DO NOT USE THIS LOCATION!
Just moved here from another state and am very very disappointed with this dealership. Service is extremely slow and not very friendly. Furthermore the place is cramped and rarely clean… for example I am writing this on a Monday morning as the garbage in the customer waiting area is overflowing. Dealership was closed yesterday and has only been open for 1.5 hours, meaning this is most likely from last week!
This isn’t the only issue. Every time I have come in for service, I have been told it would take 1.5 hours, even for a battery change or light change and it usually has taken even longer. At my old dealership those took about 15 min!
I think it is worth the extra drive to Tyson’s or Silver Spring.

I had the worst experience at Audi of Alexndria. Everyone associated with this dealership was unfriendly and rude. There was nothing enjoyable about speaking the rep Steve who was non negotiable. He was the ultimatel ‘used cars sales man’ and was trying to nickel and dime.
Never going back here again.
Also, I went for to get a quote to get my car serviced and they quoted me at $ 500. I went back they told me it would be $ 1200. They were trying to take advantage of me and charge me double the price at which they orginially quoted. Again, scummy group of people to work with.

I’ve only been here a single time, but can’t say that I would be inclined to return after the indifference we felt from the our salesman, Dany. I don’t know what the other salesmen are like so I can’t comment on the dealership as a whole, but I can say that Dany did not make me feel welcome, nor did he inspire me to want to purchase a vehicle from him.
YK and I rolled into Audi of Alexandria a few days ago looking to test drive a car. We were approached by Dany within a very short time of entering the showroom. Good so far. Ushered to his desk, I identified what I was interested in looking at and asked about when the refreshed model would be released by Audi, since the car magazines has written that it was coming out in 2012. He said that he had no idea and what they had on the lot was all he was familiar with. Ok, so perhaps corporate doesn’t disseminate a lot of info? Doubtful, but I’ll go along with it since he has an interest in moving currently stocked vehicles and may not be considering the long game of my returning for the refresh. I feel neutral about this.
I then ask about a test drive and he gives me the runaround about trying the new car since it isn’t on the lot, but rather at what he makes sound like to be a distant lot that would require a lengthy time to get it ready for the test drive and pushes me to drive a high mileage used one. I ask if they are the same on the inside, he assures me that only the exterior is slightly different and that they will drive the same. I agree, but now he has this very disinterested and passive aggressive attitude. I don’t get it, I’ve agreed to make his life easier by test driving the car he has at his finger tips, and he keeps walking away from his desk to go look for keys and other things. He acts like he doesn’t want to even deal with us anymore, and we haven’t been there more than 10 minutes. Maybe he wanted to be as difficult as possible so that we’d leave and stop bothering him? When the car finally arrives outside I tell him that his indifference is palpable and if he doesn’t want to do the test drive because I’m wasting his time, he only needs to say the word and we’re gone. Enter somewhat drastic change of attitude and he never apologizes, but he does suggest that we drive to the satellite lot to pick up the new vehicle for the test drive. We end up driving maybe 2 miles to what he made sound like a lot in another state to pick the car up. Silence. He doesn’t say anything. I’m just left to entertain myself and ask questions, which he answers concisely and falls silent again. Maybe he was texting in the back seat, perhaps just day dreaming of doing other things, who knows? We arrive and take the other car out. He basically guides me right back to the dealership without another word on his part and I give up trying to find out more about the car, the company, the warranty, anything related to automobiles. We got out of the car and that was the end of our interaction with him. We had a look inside of a few other cars on the lots be he offered no info on anything. Worst test drive ever since he made o effort to explain features, comparisons to the competition, nada. It was also super short and obviously not enough to get any real feel for the vehicle. I was happy to get out of the car, and I felt like he was happy to go back to his desk to play angry birds.
I think Dany would make a great POW, he’d never give them anything.

This is a one-​star review because this dealership (stealership) tries to rip unknowledgable customers which is not acceptable.
Back in 2010, I had to order a rear driver side window after some alley children decided to smash it in. After three days, the glass arrived. It was difficult to find out if the part had actually arrived since the parts department rarely answers the phone or checks their voicemail.
When the window arrived, I had plans to take it to a glass place in Gaithersburg (see my review for Classic Upholstery & Glass). The parts guy said I really should see service so they could install it today. Even though I the likelihood of this happening was about 0.3481%, I went over to see what kind of «deal» I’d get. Oh, and you know – for S&G.
The service writer very STRONGLY urged me to replace the window regulator and motor and treated me like some fool that didn’t know his cars. So, I asked him why I should replace it – playing the part of the foolish customer.
«Sometimes glass gets down in there and can damage it.»
I thought for a moment and replied with, «Oh, I see. Well, I guess I better order new Recaro seat covers and new floor mats?»
Following a long pause and a confused response of, «Wha – why?» from the service writer, I advised him that it might be a good idea to replace the seat covers because, «glass may have touched them, thereby causing great damage.»
The window regulator and motor are rarely damaged by a simple glass smashing. The regulator is usually damaged when the installer has no idea of how to clean out the glass and remove the existing broken glass still being held.
I left the dealership and went on my way. I was not interested in spending nearly $ 900 on a window repair for no reason other than to help finance a new boat or wine cellar extension for the stealership’s owner.

This is a story about Service:
I have a black 2011 Audi A4, which I adore and care for like it’s my child. So imagine my horror last Thursday night when I was in DC (shitty drivers) walking toward my car after dinner and found a note in the window saying, «I’m sorry, I hit your car.»
Rage. Pure… unfiltered…rage. And in reality, it wasn’t like my bumper was laying on the side of the road like a dead body, it was just a noticeable paint scratch about 12×6 inches across. But still, I was mortified.
A police report, surveillance tape reviews, and night of nightmares later, I called the Audi of Alexandria Service Department, and spoke to Marc, explaining to him what had happened. He told me to come in so he could take a look and tell me what my options were. I was prepared for the worst, like hundreds of dollars to pay, days without my car, etc.
Right off the bat he was very pleasant and understanding of my situation. After inspecting my car in the lot, he took it into the back while I waited inside in the seating area. About 25 minutes of painful CNN debates later, we walked back out, and BAM the scratch was practically gone! They had buffed and polished the area, bringing it almost back to its previous condition.
I can’t even explain how appreciative I am for Marc’s help and great attitude, he was very friendly and I felt like I could ask him anything about my car. I didn’t expect to leave with positive results, but I drove home as happy as I could be. I hope this review helps fellow Audi owners out there in their service location decision making– I totally recommend Alexandria. I’ve also previously worked with Tori for my 5K service, and she was also very helpful and forward leaning on providing great customer service.

Being a young guy and first time car buyer, I guess I was an easy mark.
My sales experience was the worst… I came in on a Saturday, so it was fairly busy for a dealership. I knew specifically what I was coming for (2003 audi a6) responding to an ad on
and spoke with Ralph Bennet directly. Ralph was busy with other customers the entire day, so I was put on ice. He hastily gave me a test drive, after some price negotiation, and about 4 hours later I had a car.
I still have that audi, there have been problems… including my brake light staying on and smoke coming out my car. I now want to sell this car and get a zipcar membership.

Since my last review, I did end up winning a settlement to from Audi of America. The dealership fought me, my lawyer, and Audi of America every step of the way refusing to admit any wrong doing. I thought over 2 years later, I might look them up on the Better Business Bureau to see if they have gotten any better.
0926AM EST 14March2011
«Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F.
Factor (s) that lowered this business’ rating include:
8 complaints filed against business»
Wow… really? I have never heard of a business getting an F from the BBB.