BMW of Alexandria – Arlington

I recently leased a new BMW from these guys. I dealt with Rahmi Erkan for the first time. It was an outstanding experience with Rahmi. He is very professional and patient. I was late for almost all appointments but yet he was very understanding. There was no pressure at any point and he put me at ease and the whole experience very pleasant. He helped me get a deal in my price range. I would totally recommend him to anyone. He is the best. Thank you Rahmi!

Everyone who we have worked with over the years at BMW of Alexandria have been very helpful, professional, accommodating, kind, and enjoyable to work with. They have made every experience easy and efficient. We especially recommend Rahmi Erkan, Client Advisor. He is top notch and will make every effort to find the car you’re looking for — and with a pleasant attitude throughout the process. BMW of Alexandria is the place to go if you’re looking for a BMW!

How often does the «team» read emails? I sent the service manager one over a week ago and no response. Several days ago I sent one to careteam@bmwofalexandria… still no response.

Would give negative stars if possible. There are plenty of luxury car dealers in NOVA; go somewhere they at least act like they want your business. Previously received decent service at this location and was willing to do more business with them as I was in the market for new suv but planning to trade current BMW. Approached a real jerk of a salesman, later identified as Habib, who was leisurely reclining at a desk up front. He didn’t bother to greet us or even sit up straight from his siesta when we mentioned we were interested in learning the trade-​in value of current BMW. I can only imagine it was because we didn’t look like the «typical» BMW consumers. Habib, who was still reclining leisurely with a smirk, replied condescendingly that they were too busy to do that unless we were planning to buy, not knowing that we were carrying a blank check to purchase that day. We proceeded to the front desk, where it was implied that Habib was known for his bad attitude, and later met with both the used and new car sales managers. My pregnant fiancée read them both the riot act regarding the poor customer service we had received and that they very well likely lost our business because of it. They were polite and perfunctorily apologetic, obviously because they still wanted to make a sale. To add insult to injury, they low balled the car appraisal. We went elsewhere and got 4500 more than their appraisal, ultimately buying a new SUV at a different dealer.

John Petronio of BMW of Alexandria is the very best. He was able to get to the bottom of the problem when 2 other BMW service providers were not able to. After all the frustration, I entrusted my car to John, and it looks and rides like a new car. I will be a loyal customer. Thank you!

This is what I call ownership at its best. This is the message I received from BMW:
«Thank you for taking the time to email us at our care team address. After speaking with the General Manager regarding your review, we are to conduct quarterly price evaluations with the BMW dealerships in the surrounding areas to insure that we are priced competitively. We also do not perform any work without the consent of our customers beforehand. We apologize for any inconvenience and hope this is now better understood».
Issues with this response:
1. Total lack of ownership. BMW would like the customers to know that they don’t know what the competition is charging for similar services? No acknowledgement of the official BMW labor guide. Unfortunate!
2. It would seem obvious that I consented for the services that were already provided, but BMW is missing the point, which is I actually thought they were dealing in good faith and at the time I did not know what I know now in terms of what a specific job should cost. They already took my money for overly inflated repair costs and RECENTLY gave me a quote that was extremely high, even if one takes into consideration a REASONABLE «fudge» factor. Clear evidence of price gouging!

Bought a used SUV from this dealership a couple of weeks ago. Found the SUV I wanted on autotrader and contacted the dealership directly through it’s website. Received a prompt call from Jeff. He’s very friendly an energetic. Be sure to ask lots of questions if they offer to hold a vehicle for you with a deposit. There was a little snafu when it was time for my refund. If you finance through them, I strongly recommend asking for A.K. He was fantastic. He offered several options and sold me a warranty at a very fair price. All-​in-​all not a bad buying experience, but prepare to be there for several hours (if only all dealerships were as efficient as CarMax!), and bring your phone charger.

If I could write a review without selecting a star, zero stars would be the most accurate rating for this dealership. This dealership by far has the worst customer service I’ve ever experienced! With the exception of Courtney, who is absolutely wonderful, everyone else I’ve dealt with does not treat customers with the BMW standard I’m used to from other dealerships. If you want quality service and to be updated on the condition AND COST of your repairs while in the service department, I suggest you take your vehicle to BMW of Silver Spring. Ask for Jai. You won’t be disappointed!

After purchases a pre-​owned pre-​certified car at a BMW in Illinois I moved out here. Every time I take my car in everyone is so friendly. Last time Giorgio took care of me and could not have been friendlier. I received a loaner car which didn’t take long and my car was fixed in a few days when they received the part. I didn’t find it to be too expensive. Everything was quick and easy. If you do not get a loaner they will pay for your cab or metro ride.

«Michael Wilbert made my car buying process great!” – Michael Wilbert is nice and attentive to the customers’ needs. He was patient and took the time to find me the exact car that I was looking for. He walked the parking lot until finding a car that I wanted and then took the SUV for a test drive. Michael went above & beyond and was so informative and helpful throughout the process. The price was clear before going into the finance office and the finance process was what I expected. The waiting area is nice and clean with beverages offered and a large screen tv. All of the people in all of the departments are nice and friendly. I am happy with my 2013 BMW X3 purchase and happy that I bought it at BMW of Alexandria.

I will not take my 2003 M3 to them any more. It seems that every time that I took my car there it would always be $ 1000.
To start this story, I returned from Stuttgart, Germany after four years where I brought my car. It was on the ship for a few weeks so I knew that there would be errors lights because it had the battery disconnected. When I took it to their shop, the service manager kept the vehicle for a number of days and they could not figure out what the problem was. They would reset the sensors and return the car to me. Almost immediately, the vehicle would go back into «limp mode» and I would have to return the vehicle to them. This was very strange because I had my vehicle serviced by BMW Niederlassung Stuttgart while I was there and I am sure they would have informed me if I needed anything like that. There was another error that was occurring and the service manager could not tell me what the cause was but he said that I needed to install a steering angle sensor because sometimes an error is caused by another system in the vehicle and that one needs to be resolved before the real issue can be resolved. I thought this was very strange because why would a automobile maker design a car with this flaw in the systems. So I agreed to have the steering angle sensor replaced and then they told me the real cause. This totally about $ 5000 and I was not too happy. When I went to complain about it with the service manager, he told me that they were only guessing because they could not figure it out initially. I have a 335xi and I only take it there because its under warranty. If it was not for that, I would not even take that one. The previous service manager is now a salesman and I wish he was in his previous position. When he was in that capacity, he would give me certain things for free because they were considered incidentals. Now, it seems that they will charge you for any and everything they can and it seems that no service is under $ 1000 for a visit. The reason why I am writing this review is because I just received an email from the service and parts director asking me to bring my M3 in for service because it has been some time and they can provide the best service for it. I think not.

Car had an engine oil issue, the computer was saying it was running low on engine oil. The car is relatively new, less than 7K miles. Drove in at 10am for a walk in service, the lady who helped me (sorry I forget your name, sitting closest to the service office entrance on the right) went ahead and resolved the problem herself after I explained it to her! She was very knowledgeable and her car expertise surprised me, her quick action got me in and out of the place in less than 20 minutes. Fastest service ever, and at no cost. Now that’s what I call excellent service.

HADI and PETER ARE THE BEST!
When entering the dealership or calling ONLY ask for Hadi!
Financial Officer WAIT and get Peter! They make a killer team. Hadi is the best, very professional, down to earth, reasonable. He just wants you close the deal, make you happy and get you on your way. There is no hassle for negotiations. its a clean and simple procedure.
At Priority Toyota, OMG, we were stuck there for 7 hour negotiating and we COULD NOT agree on a damn price. Then another 1-​hours for Finance.
pay the extra damn price and get a BMW. If you hate stress and being ripped-​off go to BMW of Alexandria. Peter and Hadi will take great care of you. I support his, 1000%

This has to do with the Service /​Parts Department. I used the BMW of Alexandria web site to submit a parts request online, by filling out their form and submitting it to them. I thought that might work better than a phone call, given the feedback posted here on the Unilocal site.
Wrong.
I need a new gas cap for my 2001 325i gasoline Sedan. Seems easy enough, right? I haven’t heard a peep from anyone about my submission, and I don’t want to call and get bounced around between the parts desk and the front desk because nobody in parts has time to talk to me.
I’ll go elsewhere. I was even happy to pay shipping costs to have it sent to my home so I could avoid going back to the dealership. Oh well.
BMW of Fairfax, here I come!
Maybe they’ll sell me a car too while I’m there!

Poor service… worst customer care experience! I had such a bad experience I would never recommend someone to buy car from BMW Alexandria dealership!
Sales man acknowledged me a price of X3 which i inquired over the phone and he even sent an email and confirmed it but when I went with my family to buy it, suddenly his manager refused to give us SAV at that price. He made us wait for almost 2 days and promised us that they will reply me after CPO completion however no one acknowledged and when I inquired they asked me to buy it for $ 1000 more which was very disappointing for me.
I think they are lacking in their own coordination. I never expected this from the brand name like BMW. After all the mess, I have changed my mind to buy Audi which I found has much better Cust service. I would never buy BMW in my life. One can imagine how disappointed we get after this experience.

Me: Do you have any of the 4-​series Grand Coupe I can look at?
Salesman: We have a bunch of them on our offsite lot… but they are re-​striping the lot.
Me: Do you have any onsite here?
Salesman: We may have one.
Me: Can you locate it?
Salesman: I have no idea where it would be.
Me: Sorry to bother you. Bye.

You guys took a customer’s car home, for errands, to restaurants, and were in no condition to drive. HORRIBLE.
This is appalling. I hope the SERVICE MANAGER is FIRED.

So my gf took her car to BMW Fairfax for window and trim problems. (Basically the driver window didn’t go all the way down) They pretty much told her it’s the way it is and didn’t offer to fix the issue. So I offered to take it to BMW Alexandria near where I work. My service advisor was Courtney and she jotted everything down. they said they found issues with the window, trim and even found a leak in a belt tensioner that I didn’t even know about. They worked with the dealership we bought the car at to get things settled and it was all fixed and I was able to have a loaner for the entire time.
I am shocked as to how Fairfax wasn’t able to see the problems that Alexandria saw right away. We are never taking our cars to Fairfax. They even do their «True Car» pricing basically no haggle but you’re not gonna get the best deal pricing.
I took a star off because the first day Courtney didn’t even call me and left for the day. I had to call and find out that they will be keeping my car overnight. Sort of a big piece of information not to communicate. However, until something crazy happens, we will be taking our car to Alexandria for sure.

I’ve owned only BMWs since 2000. That’s when I first learned I sustained a lot of physical injuries from a near fatal head-​on accident five years earlier. I’ve never felt safe in anything other than a German vehicle — and BMW suits me best for safety.
I’ve been coming to this dealership since moving to Virginia quite a few years ago. Three years ago, I bought a 335i convertible elsewhere and came here for service. The advice was great and saved me a lot of money.
I realized this wasn’t the car for me and decided to trade it in. I found a suitable 328 on the web site. Within minutes, the sales rep called me and I was on my way.
This was a no-​pressure, no hassle deal. He cheerfully handed me the keys and told me to take it for a drive. I did: down Van Dorn to the Beltway to 95 and back around Springfield Mall — horrible roads. Great car. Going from a monster like the 335i to a 328 had me swallowing hard. I seriously was thinking I should go put the money down on a Tesla instead.
The numbers and discussion was easy. I already knew the valuation of my trade from the Blue and Black Book and had two offers from other dealers for cash. Working with the finance was very easy as well and actually very pleasant. I took the maintenance and wheel & rim coverage. Not cheap. But, you know how horrible our roads are. These plans have more than paid for themselves. I’m cheap by nature and will pay this off in a month.
Cars don’t excite me. They bore me. I’m an engineer so brands and marketing is a big yawn fest. What I care about is whether I trust the people I do business with. I trust and respect Osmen and Al.
Do your homework, check your prices and compare the plans and options. Ask real questions about how you drive, where you drive and why you drive. You’ll be surprised at the kind of guidance you can get.

Just do yourself a favor what ever service you’re getting done call Alexandria and BMW Fairfax and get and estimate for both. Guaranteed Fairfax is cheaper.
They also don’t like doing warranty work through them or 3^rd party companies. Besides service their customer service is very poor. Long holds on the phone hanging up never return emails or phone calls.
Took my 3 series here and they either not up to date on their service bulletins and factory warranties or they just don’t want to do them. Most 3 series have extended fuel pump recall and warranty as well as turbo rattle warranties. They service writer informed me that the turbo noise rattle is normal on $ 50k car.
Do yourself a favor and call around.