Fiat/Alfa Romeo of Alexandria

Just spoke with FIAT headquarters about ongoing issues with the service department in Alexandria. «Its no wonder they closed down,» he told me over the phone. My sentiments exactly. The management of this place was adept at only appearances and pretenses. But underneath the surface the place was infested with rot. They were nothing short of fraudulent and I’m glad there are other more legitimately run FIAT locations.

Going out of business as of 4÷1÷2015. Should have seen the writing on the wall when my salesman — the only decent staffer there — left last fall. Rude and unhelpful service department!

Recently purchased a 2015 Abarth. Since I lived hours away, I had to search inventory, deal on purchase price and trade-​in all via email. This was the first time I actually worked a trade-​in deal through email. I worked with Silva and he was excellent — friendly, straightforward and very responsive. He was also trustworthy as the deal he gave me (both new car price and trade-​in) via email was already written up when I arrived. All I needed to do was test drive and sign paperwork. We were in and out in under an hour. The Abarth’s they had in stock were really well chosen. The options included really personalized the cars and they were careful not to add superfluous details that inflate the cost. I would highly recommend Fiat of Alexandria and especially Silva. He is knowledgeable and easy to deal with; both in person and especially via email. Dino the new GM was also a pleasure to deal with in this purchase.

i bought my fiat 500 lounge here a couple of months ago.
overall ive had a pretty good experience. the first time i came in to test drive, i discussed financing and a trade-​in value for my previous car with the finance guy. when i asked him if his trade-​in offer was the best he could do, he made me feel like i was ridiculous for asking such a question. you know that bad old feeling when a teacher would embarrass you in front of the whole class? i went home upset that day, but ultimately returned because they had the exact 500 lounge that i wanted at a fair price.
i must say that aside from the finance guy, everyone at this dealership is really nice. the salesman hazem, the general manager ellie, the folks in the service department, the guy who parks the cars in the showroom and delivers your vehicle to you when its ready… all super pleasant.
because i had already decided on the exact car i wanted (and they had some of my info), they were able to draw up all the paperwork by the time i came in the next day. this means that i was able to finalize everything and drive off with my new car within 30 minutes.
i recommend this dealership.
**about the actual car, in case anyone cares**
the 500 is an undeniably cute car. if you live in the densely populated neighborhoods of dc, it fits into those tiny spots usually left behind by people who suck at parking. to sum it up…
the good:
–super compact
–cute as heck
–comfortable
–price is right
–good sound system
–decent trunk space for such a tiny car
the mediocre:
–hardly any seat height adjustment
–heated seat indicator light BARELY visible during daytime
–placement of power window buttons is weird and inconvenient
lastly, the gas mileage: this deserves its own paragraph. im sure the gas mileage is great if you get a fiat with manual transmission. i bought one with automatic transmission, and the gas mileage is nothing to write home about. sure, its better than the 6-​cylinder AWD sports car i owned previously, but thats not saying much. also, the difference between city and highway mileage with this car is frickin jaw-​dropping. on long distances, this car can go a goooood while before refueling. in city traffic, while hearing the automatic transmission clunk from gear to gear, i watch the fuel tank gauge go down eighth by eighth.
overall though, i love this car and plan on keeping it till it croaks.

Indika was amazing at Fiat, I went in for a test drive with a car already picked out and he really was excited to help me out. I fell in love with the FIat 500 sport, and even met a couple there who was buying their second Fiat. Even they were over the moon about their purchase. The only thing though was the General Manager (who I assume was the man going over all the final details/​financing details with me) who was so bad, tried to add in hidden fees even though Indika really worked for me on them. Kinda put a dent in the whole experience. If you do go here to buy, which I recommend because the sale staff really takes care of you, make sure you ask for Indika (also known by his last name Silva) and he will take care of you and get you excited for a new Fiat! I will definitely be going back to him if I need anything else or any help with my car. He even sat with me for 30 minutes going over how to set up my bluetooth!

As Jonathan and Michelle posted – Fun Car-​Great Dealership-​Terrific car shopping experience. Highlights of my experience? The Dealership Manager, Ellie, listened to my wants and needs -(including price points) and delivered without «game-​y» pressure or any surprises. Further, Ellie’s sales & service team-​members were professional, very knowledgeable about the car and conditions-​but continuously focused on me and my experience of the car. The clean, uncluttered, car-​forward «studio» is such a welcome change from other dealerships where you stagger through a sea of sales desks just to get to the car! But the BEST was the delivery experience! The Best! Usually, after the decision is made, the salesperson shepherds you into a cramped little backoffice, with a fidgety accountant, where you sweat with them for about 2h. I had called before arriving to the dealer to confirm the financial elements and the agreed upon features of the car –and all was consistent, in sync, no surprises. Even with that, the idea that the accountant could draw up the papers without me –the idea that the sales guy would bring me to the car «to have fun» while the papers were drawn up —is just the BEST. (And that guy was Skylar: upbeat, knowledgeable, all about the customer enjoying her new car.) So, hands down: 5 stars. I recommend the car; I especially recommend the dealership.

Hello, fellow Unilocalers! :D
On a Friday, I went in for a test-​drive (and with nothing more in mind). Immediatley, I was greeting by a bright smile and hello of the Sales Advisor, Skylar! I felt instantly comfortable, like I went to visit a friend at work, but I was in the market for car research. Skylar was professional, friendly, smart, and energetic. He really knew his stuff and got me, as a new customer and novice of the Fiat brand, excited about the car, the company, and what it’s like to drive one. I felt like I could TRUST him with whatever the process led to next. And just with my intent, he was focused on the test-​drive and showing me the car/​getting to know the car. Now, that’s honesty.
The cars were awesome and cool. They had soooo many varities to choose from – some I did not even see in the commericials. Even the dealership custodian/​car cleaner (?) was immensely friendly. We talked about travel and family. Even with this man, I felt as if I had known him personally.
I went in during a quite time, so I didn’t feel rushed or abandonded.
Even though I went in for a test-​drive, I can truly say that I good time, experienced impecable customer service, and would refer the Fiat of Alexandria to anyone! I was actually referred to by my co-​worker who not only loves her car, but loved the dealership, as well.
Very nice dealership!
Jonathan :D

DO NOT GO HERE!
I knew exactly what Fiat I wanted when I contacted this dealership. I am beyond disgusted and disappointed with my experience, which is still not over:
1. When requesting a final OTD price from the salesperson — I was mislead and surprised with hidden fees throughout the process. I made numerous requests for an itemized breakdown of the total cost, and I constantly got the run around.
2. When I went to pick up the car at the dealership — my car had the wrong color seats/​interior in the car.
3. There was a dent on the passenger door that they DID NOT inform me about. I noticed it at the dealership after signing all the paperwork for my car. I am still battling to get the dealership to cover the cost to fix it.
4. I am also STILL waiting to get my permanent tags and title for my car. I purchased my car end of May 2013. After reaching out to customer service, the dealership just submitted the request for my tags end of August but underpaid the DMV and is refusing to pay the difference.
5. The general manager Ellie is absolutely horrible. She has been rude and uncooperative throughout this entire process.
Do not trust anyone that works here. Do not waste your time, it is not worth it. I would not wish this experience on anyone.

I was in the market for a used Honda Ody to replace my beloved 99 Ody. I used Progressive’s car buying service and found a loaded Ody at Fiat of Alexandria I thought was too good to be true. I went to the dealership ASAP for a test drive. Skylar, our sales person was a pleasure to work with. The van had a bit more wear & tear and dings than expected but had been well maintained and had low mileage for its age. The only potential problem was financing. The van was older and had higher mileage than our finance options allowed. Much to my surprise, they were able to find financing rates & terms comparable to the Blank Check program we planned to use. They even took off a few more $$$ for cosmetic issues. I still like my old Ody better I’m sure I’ll love the new one in time.

I’m giving Fiat of Alexandria two stars for the post-​purchase service I have received. Don’t get me wrong, I LOVE my Fiat 500 Sport and Chase (the salesman that I purchased her from) was wonderful, as was the manager on duty the day I bought my car.
However, I’m not thrilled with the service department. My car is still under warranty so I took it to the dealer when I needed my first oil change. The timing worked out well since I also had a warning light on about my tire pressure (even though I had checked it and filled the one low tire). I didn’t have anyone to pick me up from the dealer so I called the day before I took my car in to make sure I wouldn’t need an appointment and wouldn’t end up sitting there for hours. I arrived just 5 minutes after the service department opened and proceeded to wait and wait and wait. They took my car in right away, but I was pretty amazed that I was there for over 2.5 hours for a simple oil change and a computer check.
I took my car back in just last week because the tire pressure light was on again and my check engine light had been on for a few days. This time I was in and out in under an hour, but is it too much to ask that when I bring my car in for service that the dealer run it through their car wash? I was shocked when I got my car back and it hadn’t been washed. Maybe I’m just expecting too much.

I’ve been looking at Fiats for a little while, and I’m ready to buy one. I hadn’t been to this dealership before, but wanted to go for a test drive and see what kind of terms they would offer.
Well, no one was available when I arrived, but I was assured that someone would see me within 5 minutes or so. Over and over again, I was told it would just be another couple minutes. An hour and a half later, I left. I told the sales guy I had had enough. Of course at that moment he was magically available to take me on the test drive, but it was far too little too late. He followed me all the way out to my car and at one point even tried to physically pull me back to the dealership! I was already furious, but getting more so. I left. He then called me 20 minutes later asking me to come back. I declined.
I headed over the the dealership in Tyson’s Corner, and they were very nice, saw me right away, and no manhandling! Yeah. I don’t mind waiting if everyone is busy. But if it’s going to be a little while or even a long time, don’t lie and tell me it’s going to be soon.
I should also mention that someone who came in after me had a test drive and was going over details in the time I was waiting. Walk in, not an appointment.
So don’t bother going here. At best the service is very inconsistent, and at worst, downright horrible.

I bought my first Fiat from Fiat of Alexandria. My salesman Armin was fantastic. He took his time to show me the features on my new Fiat and made the overall experience straight forward and easy.
The Sales Manager Shadi was GREAT! I never felt pressured to buy a more expensive car nor was I pressured to add features I couldn’t afford. He worked with me and my budget to get me into the car I really wanted. I couldn’t be happier!!! I’m glad I drove the distance to Fiat of Alexandria… and the coffee bar was good too!