Caliber Collision

Caliber did a fantastic job repairing an issue I had after being bumped by another car. The service was great and quick.
My main issue is that I paid additional to have some extra work done fixing a scratch from a hit and run because I figured it would be a good time as they were already working on the other side of the rear bumper. The cost was fairly low but I was disappointed with the results, it looks as if all the team did was fill in the scratches without sanding them smooth or doing any kind of buffing. As I said above the right side of the rear bumper (damaged and covered under claim) came out perfect, however the left side which I asked them to do ad hoc did not come out as expected.
I have not tried to go back and have this taken care of as I have been extremely busy but I may do that in the near future, if so I will update this review.

I agree with some of the other reviewers. In short, three weeks and $ 2500 after our car got towed here, my husband drove his Mazda off the lot and it stalled twice– a totally new problem. The next morning, we couldn’t make it one mile driving because the car stalled out every time we slowed down. He took it back and the people here basically told him «how do we know it wasn’t already like that?» The car now runs but has a permanent shake and rattle and I am completely nervous to drive it in city traffic.
Do not go here.

I picked up my car last Friday and discovered that my GoPro camera that was in the front passenger side pocket (new in box as I had rec’d as a gift) and white iPhone charger cord was missing (as was about $ 5 in quarters). The general manager Rick said he would check with Dan the GEICO rep on Monday and get back to me as Dan had taken photos of the interior. Rick has yet to contact me.
The work was average, and accomplished on time. But I cannot recommend at any level due to lax security, and more importantly, total lack of responsiveness from management. There are other shops that will do decent work — what separates the best is customer service.
UPDATE (May 9, 2016): Rick contacted me after the review went up and apologized for the delay in contacting me. We communicated by email several times to get the details of my loss and Rick said he would work with management to «make me whole.» I stopped by the shop at his request and Rick presented me with a GoPro camera new in box, along with an iPhone charger that frankly was nicer than what I’d purchased on Amazon (that I had presented the receipt for). Review upgraded to 4 stars — not 5 stars as the incident should not have happened in the first place.

Enjoy waiting for your car forever cause they take their time. Then they don’t know what they are doing when they call and ask you to bring your car back cause they didn’t put a piece on it!!! AWFUL!

Phenomenal experience with Caliber Collision. I couldn’t of asked for more. My car had significant damage to the front bumper and put my car restoration into the hands of Caliber. Caliber provided me with daily updates and when my car was ready the manager Eric Piper provided an excellent walk through of the work that was done! The car looks spanky brand new again and couldn’t be happier!