Five Star Carpet & Rug

I had hardwood flooring «installed» in my home with Five Star and it was the worst experience I’ve ever had in dealing with a commercial business. The floor started squeaking and sagging after the install and repeated attempts to have the owner remedy the situation were met with evasiveness and/​or no responses at all. After hounding the owner for 6 months, he finally promised to send out another installer to make repairs. Their «remedy» was to remove the squeaking boards and replace them with new ones that were hammered down with so many nails that the floor is now an unsightly mess. Craftsmanship is not a word that describes this company’s work. Kudos to anyone who has had work done without any problems; I will never use again nor recommend them.

Hassan and his team originally did a floor repair when I was a renter, and it was stellar work. After I became a homeowner, I called every floor store in Alexandria just to find him, and luckily, I did! He has since done another job for me, with a third one starting soon. He is very responsive, generally coming to do the estimate within a few days of the phone call. His installation team has been quick and leave no mess behind. Hassan is very fair in his quotes and a pleasure to deal with. Highly recommend!

Hassan and his staff are amazing. I have worked with 5 star carpet over 10 years now. The reason we keep going back is the terrific customer service we get and the quality of the products we buy. Even it is a small item, like rug cleaner, a new rug, whatever. The quality of care is impeccable!!! They cater to the customer. You will not be disappointed in the service or your product. Also, if you have problems whatsoever, they are willing to work with you, the customer. To me, I always feel like part of the Five Star Carpet Family. That is amazing.
Mary Jane Malinchak-​McCann

Attention to detail is where we started and we finished with beautiful. 5 Star gets 5 Stars from me because of their superior work ethic and customer service. They even carried multiple carpets to our home so we could match it with our furniture. Use these professionals, better than anyone with a fair and reasonable price for their services. 5 Stars gets 5 wows!

After reading David’s review, I had to put up my own. Bad experiences happen, and I’m glad that he was able to work out his transaction with the credit card. I have worked directly with Hassan twice in the past 3 years. We replaced carpet in our old house before we put it on the market and he had a product that was definitely in the price range that we were looking for. We also finished our basement in the new house and Hassan went out of his way to get us the product and color that we were looking for. We started our search at other stores and went to him last once we knew exactly what we wanted. His installation team was also very clean, quick, and courteous. I have recommended his business multiple times and will continue to do so.
Be sure to ask for the neighborhood discount…

Overall, our experience with Five Star was great. They have a wonderful selection of carpets (and looked to have a great selection of hardwood and laminate too) and our sales associate Hassan was knoweldgable and great at suggesting the best carpet for our high-​traffic playroom for our four-​year-​old and new baby due next month.
They did run into a snag with the manufacturer, who first sent a carpet roll that was far too short for the room, so we finally got our carpet installed almost four weeks after we initially ordered it – a bit longer than we were hoping. But once it came in, it was installed quickly and very nicely by installers who knew what they were doing and cleaned up after themselves after they were finished.