Northern Virginia Executive Towncar & Limousine Services

To put it lightly, the only thing this company is capable of is putting an ad on groupon. News flash: you still need to provide a service to your customers. I had the unfortunate experience of booking an airport pick up with these people. When I was ready for pick up, I had to call several times to finally get a person on the line. She told me she would call me back. She never did. After having my boyfriend call several times he finally got through and was told that they could not get a hold of the driver. At this point I was torn between calling a cab, or reporting an amber alert for that incompetent excuse of a driver. Some advice: when your business is driving people from A to B, try picking them up. Don’t get scammed by these losers like I did.

Very nice limo, on time and accommodating!

I hate to give this company such a poor rating, however, THE DRIVERS are WONDERFUL. The CUSTOMER SERVICE IS POOR! The driver was willing to change the schedule when we decided not everything was going the way we wanted. He was friendly and helped decorate the limo for our event. The customer service was ridiculous. I used them by referral from a friend. You can not get a hold of them by phone, they take forever to get back to you by email, and don’t seem to want referrals as I sent numerous people their way because the driver’s were wonderful and helpful which I feel is the most important. The cars were clean, provided alcohol for our group who was over 21 years of age, and we were charged a reasonable cost compared to other companies I spoke with about this event. So if you want to use this company, be prepared for poor customer service but your event will be a good time.