Sprint Store

This place is ghetto. Fat girl (Cynthia) at the back desk taking names is rude and is playing her music loud on the computer. She doesn’t say anything when you approach the counter other than a grunt.
So now I’ve already been waiting over 25 minutes in the store and the lobby is empty. Pretty confusing? One guy (Frank) is hiding in the back and but now he has come back out and guess what I hear. Cynthia and Frank are talking together about how to download music on their computers. Really?
Conclusion: Took me over 45 minutes to get in and out. Ridiculous. I just switched to Sprint and now I’m wishing I didn’t.

It’s Black Friday at 5:45 pm with maybe 2 customers in the store. I’m going to go ahead and guess it’s the customer service. You have 6 or 7 store employees chatting amongst one another behind the counter. No greeting as I entered the empty store. No offers for assistance. After 10 minutes in the store, still nothing. I can’t imagine that they make commission because there’s no way you’d make a living with that complete lack of effort. Go elsewhere. Literally anywhere else.

If this is a corporate store a manager should take a closer look at the employees but if it’s a franchise then the owner needs to revamp the staff. I walked into this store and even though there were only a couple of other possible customers, not one representative made the slightest attempt to ask if I needed any help. It turned out to be a good thing because I did more research about Sprint and I found out that the corporation has been sued by the FTC for business practices such as «cramming» and ripping off customers. I also found out that Sprint owns other wireless corporations like Boost and Virgin Mobile, so I now know to stay away from them too.

This was the third sprint store I arrived at yesterday. I bought an iPhone 6 from a friend (who is also on the sprint network) in May and have been trying to activate it on my account ever since. When I called customer service (many times) each representative told me it couldn’t be done because the person I bought it from owed money to sprint. I was appalled because though she may owe them money and the phone technically isn’t paid off yet, her service was cancelled by Sprint in February and she’s since gone to a different carrier and got the newer iPhone 6. Well yesterday my poor iPhone 4s finally kicked the bucket and this is a tragedy as my husband is out of the country and I need my phone to communicate with him as well as arrange to pick him up from the airport.
Sprint failed to tell my family when they switched us to a cheaper plan that we were no longer under contract and thus we didn’t receive our phone upgrades every two years. My only options were to lease a phone or do a similar monthly pay called Easy-​Pay in which either method I would end up paying $ 600 for a phone. Ridiculous. Finally my mom had someone at sprint work out a deal and waive a bunch of fees (or so she thought) but we had to go to a corporate store to receive our free phone since we were due for THREE upgrades when we switched our plan and all sprint told us was «the only diff is you won’t have unlimited data but your family doesn’t use much data anyway» nothing about the contract being non existent nor the loss of upgrades on phones.
Well we finally arrived at the Little River Turnpike location, checked in, and were greeted fairly quickly considering the line size by Daniel. He was a very pleasant person and was patient and kind with us as we were already frustrated with what was going on. We’ve been sprint customers for 13 years and expect more than this. All that the lady had promised over the phone was crap. Maybe it was the language barrier and she didn’t understand what she was offering, but my mom confirmed everything before hanging up. So we won’t pay any additional monthly? We won’t pay anything today etc etc.
Anyway Daniel was awesome! As was his neighboring sales rep. I’d been shot down by every representative on the phone and in the stores so I wasn’t even going to asked about the phone I purchased. My brilliant mother decided to ask about that phone. He was able to do it with the press of one button on the phone! Not only did I get to activate the phone I wanted, the 64 gb phone 6 I paid $ 100 (a phone sprint charges $ 700 for) but I left with a free tablet as well! I know these are sales tactics and ways to add to our monthly bill. It’s their job. I saved $ 299 on the tablet. That’s the 2 year contract price and we’re no longer under a contract so I feel we got a great deal and whenever I must visit sprint for any reason it will be THIS location. I will pass, the closer to my house, Manchester Lakes location each time!

I went to this Sprint store, it was the closet to my house. I went there to do an upgrade on my 2 phones. I waited for about 10 minutes no one greeted or helped me. I walked towards the cashiers and they all looked away. This was the worst customer services I have ever experienced. So I thought to myself they don’t want my business then I should just leave which I did. I called Sprint to informed them what had happened. I spoke to a rep who wasn’t helpful at all. I feel like these are all signs that I shouldn’t do any upgrade. I hate sprint!

I had the worst experience ever at this store. Two hours of my time was wasted, bad advice was given, and I walked out with no contract. The worst part was that the rep convinced me to cancel my phone number which means that I lost my benefits of being a customer for 11 years and now Sprint treats me as a day old customer.

Went to this store, after sprint at manchester lakes tech repair was too lazy to help me. He said goto little river store bc they have better machines to test my note edge and my note 4. Arrived at Ltr store, greeted by friendly manager in front, sign me in, and told me that manchester store has all the same machine and that they should of help me. I knew that guy was just being lazy. Waited like 10mins, then friendly tech Chris N helped my son and I out. Chris said he will order me new battery and will call me in few days. Very professional and willing to help. Unlike manchester lakes sprint. Even though these guys are farther, from now on I will go here for service!

The sales representatives are complete liar. I went there just to show them my phone which was not charging but the sales representative told me, my phone’s mother board is gone and I need to buy new phone in full price. I came back home and just clean the charger port, it was working complete fine. Never go to this store for any sprint phone issues.

I called in about the Iphone 5. I told them I had an account and was not up for an upgrade. I asked how much the phone was and he said $ 199 for the 16 gig. I had him repeat himself three times because I couldn’t believe that it was so cheap especially since I was already a customer of sprint and wasn’t up for an upgrade.
I called back just after I called because I just couldn’t believe what I was hearing. Again the man who answered the phone confirmed the price of the phone. I should have listened to myself. It was to good to be true as I would find when we got to the register.
The sales man tried to sell me ever accessory under the sun. The nerve of this guy. He had thought he had it all in the bag. He tried to ring it up and says the price he quoted me was not available till January 1^st. Then instead of apologizing he tried to get me to by it at triple the price he quoted me. These people need a new manager. This shop is run by thieves. Worst shopping experience I have ever had.
Wasted my whole day. How dare they. They new the whole time that the price they quoted me was off is what I think. BATE AND SWITCH AT SPRINT IN ANNANDALE VA. .. .

We were due for an upgrade so we went to get a new phone. The employee that we spoke to told us that we were only due for a partial upgrade ($ 75 off) The phone was pricey so we decided to shop around. We then went to Best Buy, where the very helpful salesgirl told us that we were Sprint Silver Members and we were in fact, due for a full upgrade. She would just need to call Sprint to make an adjustment. She also informed us that they shouldve seen that at The Sprint Store & that they couldve applied the Silver status right at their terminal. This girl spent 20 mins on the phone with Sprint to make sure we got the upgrade we were due for. After all her hard work, she didnt even get the sale because they had run out off the phone we chose.
We went back to the Sprint store & let the kid know that BEST BUY corrected the upgrade price that he had given us & that the girl at best buy should be making this commision. I didnt yell at the kid and said it all jokingly but he knew I was serious. He said he waived the activation fee to «make up for it» but I think they have waived that fee everytime I have bought a phone. The kid did apologize & did look like he felt bad but still, BEST BUY knew more about my Sprint account than the Sprint Store did. Sad.

I remember why I went to AT&T. Sprint has by far the most depressingly horrible customer service. Hour long wait with three employees struggling with the simplicity of turning on a phone. Samsung EPIC Fail!
All i can say was the sales associate who we finially got to was apologetic and handled us well despite the wait. For the future I’d rather do everything online. Dealing with Sprint in person is a pain