Best Buy Algonquin

Greeter/​security gentleman at front door is always pleasant. Customer service is mediocre at best. Store is not well stocked at all. Went on a Wednesday night, about 7 pm, when nobody was in the store, literally there was me and 2 other shoppers, and about 15 visible employees, nobody bothered to ask if I needed help, then, when it was time to check out, there were about 3 – 4 people talking and I had to wait about 5 minutes for one of them to ring me up.
The only reason to visit this location is convenience and proximity, other than that you’re better off ordering online.

As a former BBY employee, I was disappointed in how disengaged the employees appeared in this store. The LP guy in yellow at front (oriented me almost 13 years earlier) wasn’t even all that engaging — I know he’s just counting the days til he can get his retirement package and good for him.
I spent probably a good 30 – 45 mins hovering around the wireless area looking at the Samsung phones waiting for the associate to become available to answer my questions… I was actually ready to drop over $ 500 for a new phone. I don’t know if it was because I was with my teenage niece and younger nephews that no one bothered to approach me and see if they could help me — but it definitely was not the customer service I remember being trained for when I was an employee. Too bad people are no longer motivated to keep their store open or have any pride in themselves or the work they do.
Oh and let me finish painting the Picture of when I was standing in line to pay with exactly one register open — what happened to someone at customer service helping to ring out customers? The cashier was an older lady and a bit slow with the register — and there was someone who looked like a manager sitting slouched in a chair sitting at the desk to the right of the check out line.
This was so sad seeing the store like this.

The new DUMP place. I finally realized why Best buys are closing everywhere!
I came from a great customer service in south Elgin who the Hispanic guy searched every locked door and display area for my items to a crap customer service in Algonquin. The blond girl working by the laptops asked what I needed I said 2 laptops of this kind (pointing at the laptop) and she said ok??? What does I need 2 of this kind mean??? Stare at me with a blank stare??? I had to actually say «can I please have 2 laptops like this? I want to buy 2 of them today»
She takes the paper goes up a latter looks at 2 boxes and comes back telling me that they are out of those laptops because the system might be a little backed up so it’s probably showing 2 and there is zero in stock… lmao what idiot tells you that after spending less than 1 minute of the search of the laptops? Didn’t even have the courtesy to look them up in that system! How does she know the system is showing 2 in stock?
I was ready to blow up! But calmed myself down and just walked around to look for the laptops myself and found 3 not 2! As the blonde with the integrated stock system in her brain had told me.
The laptops where on the floor in the middle of the area away from the display laptop. I wonder how many more customers walked away from shopping with this «awesome“blonde search bot! Seems like she was being beyond lazy and just tying to get rid of as many customers as possible. I over heard her say sorry we are out to another customer as I was leaving… This is the next place to close its doors! The only bright side to this is the blow out prices when they close! :D if you can find the item yourself! (No disrespect to blondes just this one working Dec24th 2015 AM Hours.

The worst costumer service ever. I was told I was going to get my appliances in two days, and that they will call me. It never happened. I contacted the location here in Algonquin to speak to a manager, I got put on hold for 10 min and after they told me the manager will contact me little later. It never happened. I’m disappointed how low a manager would treat a costumer.

If I could give a lesser score I would. I had purchased a TV during pre black Friday. During assembly of the TV the 4 screws were missing. So I used screws that were from my previous tv and they worked. Went back to this same location for black Friday and was able to get the door buster tv as well as purchased all new kitchen appliances, washer and dryer, and a ton of holiday gifts. When I went back into the store I was treated very poorly. Then when I went to return the TV was told I can’t due to the 4 screws missing. The same 4 screws that were missing originally. The assistant manager N.B. refused to make any calls for an over ride or to make a very long time customer happy. He also refused to give the name of his district manager and informed me to call the 888 number. He also kept asking me if there was anything else he could help me with. At no time did mr. N.B. do a single thing to «help me» with in the first place. Wow, and this the person in charge of running a multi million dollar store? Instead of taking back the TV and taking care of a customer & keeping a customer happy, I am not returning everything, as well as my family, and will not support this or any other best buy going forward. Really hope best buy learns to train their leaders to take care of their customers and how to increase their customers experience.

This location is awesome! The geek squad had a nice clean look and feel. Definitely recommended!

So less than a month ago I bought a new Bluetooth a Motorola boom the ear piece that goes across your ear broke within three weeks and now the boom snapped off Motorola Bluetooth is just absolutely have major problem with the blooms snapping off all the boom does is turn the thing on and off it does not have a microphone and it anyway Best Buy decided when I said I wanted to return it and asked me if I had geek squad protection I said it’s three weeks old it’s still under. Warranty and I need it for when I drive because the lawn Illinois and I’m driving first thing in the morning when I go to work tomorrow’s not nosed kid would not allow me to return the Bluetooth I called Motorola they want to receive it back beforethey will send me another one I’m gonna tell you right now Best Buy you suck I will never buy another product from Best Buy again basically you don’t stand behind your product’s and less you pay for that privilegeshame on you Best Buy

Not surprised to see such BAD reviews of this Best Buy. Where do I start? The customer service is AWFUL. THE MANAGER WAS ARROGANT BEYOND BELIEF! Here’s a tip, don’t talk down to people that help pay your salary! The store is empty, clearly people have read their reviews and saved the trip and went somewhere else. I’ve spent quite a bit of money with Best Buy and am now certain I will be shopping somewhere else. In this economy, Best Buy is taking advantage of people’s shortage of options and is screwing over their customers. Guess this store will be next on the chopping block. You’re MUCH better off buying from ANY OTHER STORE THAN BEST BUY! Don’t say I didn’t warn you!!!

I typically avoid «big box» stores, but Geek Squad at this location rocks. Enrique and the team are knowledgable and fair when it comes to business. Needed a quick assessment and fix on a pre-​installed remote start. They provided me with laser focused help and didn’t try to over explain or up-​charge me for services that weren’t necessary. In and out in 30 minutes. Best time and price in the area. The Crystal Lake location is good too but busier than usual. Schedule your appointment in Algonquin. Totally worth it.

Wow, how the mighty have fallen. Years ago, BB was the best out there for electronics. Now the staff there barely care about their jobs, let alone servicing customers. When I come to BB, it is just to quick grab something that I need right away and don’t feel like waiting for it to be shipped to me.

We went to Best Buy to check out tablets and walked out an hr later with a Microsoft Surface AND a PS4! Lou’s lucky next weekend is Fathers Day!
Everyone in the store was very friendly and we were greeted immediately in the computer/​tablet section and offered assistance.
Heather helped us and she deserves 5 stars!
The 3-​star rating is for Best Buy’s return policy and protection plans!
Heather talked me through the difference between the Microsoft surface and the iPad Air, which I was very torn between. I had to decide whether I needed more of a computing device to replace lugging my laptop to and from home/​work, or a tablet, which is basically a bigger version of my iPhone. She was very knowledgeable, very patient and helped us out in every way she could.
I did not appreciate the constant costs being added to every product for the protection plans! I believe that if you sell me something and it breaks within a reasonable amount of time… Longer than 14 days… That you should replace it. However every item we bought, we had to decide between 1, 2, or three year protection plan that added well over $ 300 to our bill!
All that said, we are still happy with our purchases and Heather was great!

Went with my father to purchase a computer he had seen over the weekend. It was on sale for $ 509 this weekend and we went back today and the computer wasn’t on sale. The gm wasn’t willing to give us the sale price and gave us some long speech on how they don’t make any money on computers. I was told this after I asked to speak to the manger and he sent someone else out to tell me. They did give us twenty dollars off, but writing company policy and how the computer manufacturers give them money back when it’s on sale. Plus it seemed like no one who worked there, wanted to be there. Just put a further bad taste in my mouth in dealing with best buy.

Wow really bad customer service went to trade in an Apple iPad they had told me +255 dollars and the store manager only wanted to give me ahh hundred and fifty dollars he would not give me the the amount that I was told originally I left and went to the Crystal Lake store they gave me the amount originally agreed on by me and the store I bought my new iPad there and the store in Algonquin lost a 700 dollar sale guess they don’t need the business I will never shop this store again

I hate the fact that I am swarmed with sales people the very second I walk in. Funny thing was that in all the departments I visited two or more associates had asked if I need help, then when I went into the stereo area there was nobody. I ended up «cranking» the volume on a set of Bose speakers to get the attention of two associates talking about what their plans were for the weekend. Overall they usually have what they advertise in stock and there is rarely a line to check out. Maybe these are bad signs?

Best Buy has lost its integrity out of deesperation. Best Buys open /​used items mixed with the regular items is shoddy often all they have in stock is returned/​open items or at least that’s what they’re pushing to shed
buy unlike many compettitors annoys you with extra forms to fill out if you don’t want extra
the Best Buy on RandallI. found and bought a Garmn for 100.00 less online r for the same model in the store

So I had a bit of a disaster today when I spilled an entire cup of coffee on my computer keyboard.
I have a Mac, and not having the funds or the time to wait for an Amazon box to deliver my new sexy, sleek Apple product, I drove to Best Buy.
I wandered around in the computer department for a little longer than I should have before being asked if I needed help, which no one did, when I finally approached one of the Geek Squad dudes. I asked him if he could point me in the direction of a USB keyboard, preferably one that didn’t cost too much.
He led me over to their selection and pointed to one. I thanked him, and then asked if it was compatible with my Mac. He said he didn’t know. He. Didn’t. Know.
Isn’t that kind of your job, Mr. Geek? Then when I pressed and asked if he could check, he was just like «well, you could always return it if it doesn’t work.»
…what?
Really?! How long would it take you to just find out if it works or not?
I ended up leaving and going to OfficeMax, where the staff was much more helpful. I won’t be returning to this Best Buy.

This location is tiny. I went in specifically looking for Apple products (computer-​wise), and was informed that I’d have to go to the Crystal Lake store to find these, as this location doesn’t carry them.
This location also doesn’t carry about 75% of the additional odds & ends I was looking for, and is frequently sold out of things I *do* need.
Two stars because they had one parlor-​sized acoustic guitar when I really needed one last minute for a music therapy group I run. Otherwise, I actually do go to the Crystal Lake store for most electronic/​musical needs.

So occasionally I have the need to purchase something along the lines of a CD or DVD. A lot of your large department stores are seriously lacking in these products. That’s where Best Buy (the evil empire) comes in. I really don’t care for BB but they do come in handy once in awhile. Some of the personnel can be helpful, some not so much.

I miss circuit city…