Browning Mazda of Alhambra

I recently posted a review of this facility. I was contacted by Neil, one of the big wig muckey mucks. He listened to my situation. He was very sympathetic and said hew would get to the bottom of my issues and contact me with a resolution. HE NEVER DID!!! I’ve tried calling him back and left a message. My message was never returned. He never contacted me like he said he would. This is my conclusion… The customer service issues start from the top. DO NOT SHOP HERE. DO NOT SPEAND YOUR HARD EARNED MONEY. Go over to Mazda of Orange. They are absolutely the best. I really wish I could five this place negative stars.

JOE CORONA JOE CORONA JOE CORONA! This man and the entire team were absolutely amazing, helpful and most importantly honest! I love my new car! I cannot speak highly enough of this dealership and staff. Thank you for everything!

Who knew buying a car could be easy?
I am writing about the wonderful experience I had with these people. The whole process was professional, and I truly got the feeling that the people I worked with at this dealership were looking out for my best interest. I had my initial test drive from Lily, who was very charming, but I wasn’t prepared to buy at that time. I met sales manager Adam on my way out, and he gave me numbers on a new 2015 Mazda 3 they were trying to move. After not getting e mails or phone calls from Adam, concerning that car, as I was told I would, I wrote him, and immediately got apology e mails telling me the 2015 had been sold, but he included new deals on new 2016 Mazda 3’s, which were as good as what he quoted me on the 2015. I looked at other dealerships, but I wanted to stay close to home, and frankly, I’d been looking at cars for about a month and didn’t feel like driving all over town again, and to be honest, I hadn’t really thought of a Mazda until I wandered into this place. I worked with Emma and Adam on the deal, after I decided which Mazda 3 I wanted. She was very good about making sure I understood everything about the car (I think I’m going to have to come back soon for a refresher since I can’t remember how a few things work) and Adam was instrumental in going the extra mile to give me an excellent deal. I then worked the finance with Ali. I met and spoke with the general manager Neil as well, who approved the whole thing. I have no complaints with anyone there. I have yet to bring it in for service, but I feel confident that I will have just as good an experience there as I did with sales. I don’t usually hold car dealerships in high regard because frankly, my experience has been that they try to take advantage of customers, or just plain lie to them, but I truly feel that Lily, Emma, Adam, Ali and Neil, worked to make sure I was happy with my 1^st new car purchase. I think they did everything they could to make it happen and to keep me a happy customer. In a world where customer service barely exists anywhere, their customer service really stands out. I have already recommended them to friends of mine. As I said, I hadn’t thought of buying a Mazda, but this very professional crew made me feel this was the best car for me.
P. S. I don’t give 5 stars to anything as I feel nothing is perfect, though Browning Mazda came close.

Who knew buying a car could actually be really fun? I had been so daunted by the prospect that I was thinking about hiring a car buying agent, but SAM, GERRY, ALI and MICHELLE at Browning Mazda were a joy to work with. They were all super down to earth and friendly, very knowledgable and passionate about their Mazdas. A month prior to buying we had stopped at their lot because a used Audi had caught my eye. SAM asked me earnestly if I had considered the CX5, I said no, it was too big for me, he said it was kinda the same size as the Audi and CX5 was $ 28something fully loaded and brand new, where the Audi had a lot of miles and was 3 years old and over 30,000 $ He suggested we test drive CX5 he thought we might like it, we thought ok, sure why not and wow, I was really surprised at how nice it was on the inside and how it felt solid but still a little sporty. So we left and I continued to explore other cars and I test drove another CX5 at a different dealership but I still wasn’t sure. (plus Mercury was in retrograde and we all know you can’t sign contracts at that time, I told myself for once, don’t be impatient, even if astrology is silly, just wait, cuz what if its not!)
So SAM would text me every now and then just to say hi. One night I went to Browning Mazda and I just wanted to sit in the car, to feel it out. GERRY was there and sat in it with me for a while, he’s great, he really knows every thing there is to know about Mazdas. He never rushed me, in his office he drew diagrams to explain to me how the Cx5 is built for safety. I had just been in an accident and now safety is important where before it was the last thing I would think about.
Really, if you have questions about Mazda, call Gerry. So, long story short: a couple days later we came back, test drove one last time and decided to talk numbers. SAM started the negotiating and then ALI (the closer) came in, he put us at ease right away by saying «don’t worry after this is done, we will all be friends again».
We laughed a lot, they went into the secret office many times, I saved a little money, they made a little money and I bought a new car! We then saw MICHELLE who was also sweet and very good at her job. She was very patient with me when there was one part of the contract I just couldn’t understand, by that time I was so light headed. I should have brought some protein bars.
So, I am very happy and very surprised by how good this whole car thing turned out to be thanks to the great team at Browning Mazda of Alhambra! Thanks guys!

I want to give the people at Browning Mazda the highest marks possible for our recent car-​buying experience with them. If I could give more than 5 stars, I would happily do so. This is the 4^th new car buying experience I’ve had in my life, and it was by far the most satisfying and enjoyable one so far.
My wife and I came to Browning Mazda after getting a great price quote from Adam Martinez, who had contacted me through my TrueCar request. We had already been to another dealership and had really liked the Mazda 3, but could not agree on a price with them. We also didn’t like the fact that they seemed much more intent on selling us a car rather than understanding and addressing our needs. Stereotypical car dealer stuff.
I had emailed Adam with my parameters, and he came back with numbers that were far and away the best we had seen. We scheduled an appointment to meet with him the next day. Upon walking into the dealership, we were greeted by one of the store managers, who made a point to learn our names and checked in with us several times throughout the buying process. It was a very friendly atmosphere from the get-​go.
After briefly meeting with Adam, he introduced us to of of their product specialists, Wayne, who took us on our test drive.
The test drive was unlike any I’ve ever experienced. Wayne began by driving us around the neighborhood, highlighting various details of the car’s performance and handling. He also showcased the ease of use of the infotainment system, and detailed the safety features of the vehicle. He was incredibly knowledgeable. Being a car guy myself, this was a real breath of fresh air from most of the dealer experiences I’ve had.
My wife and I then took turns test driving the vehicle ourselves, as Wayne directed us from the back seat. He continued to educate us about the vehicle, as well as Mazda’s complimentary roadside assistance program that I was unaware of. The other dealer we visited only showed us how to use Pandora through the car’s system, and spent the majority of our drive talking about himself. After we finished this test drive, we felt considerably more confident and excited about our decision of the Mazda 3.
We came back into the showroom to work out the numbers with Adam. This is another area where the people of Browning went above and beyond. Although my credit numbers came back a bit lower than expected, Adam found a way to add some additional rebates to the vehicle to keep our payments right around what we were looking, as he had originally quoted me at a different credit tier. We wound up with a price several thousand below MSRP, and payments that were still far lower than anything I had found online. They were even throwing in a year of complimentary maintenance, which was like icing on the cake.
This last bit was perhaps the most impressive part for me. As we were about to start signing papers, Adam realized that he had made an error in the paperwork. We had originally agreed on a 15,000 mile/​year lease, but the papers listed only 12,000 miles. I hadn’t even seen the error, but he went and had it fixed immediately, without affecting the price. I feel a lot of dealers would have been happy to let that one slide, so I was grateful for his honesty and integrity.
We finished up our financial paperwork with Michelle, who was very friendly and personable, and made the mundane process of signing a bunch of documents much more enjoyable. Once we were finished, Wayne personally helped us connect our phones to the Bluetooth system and showed us how to use the important features of the infotainment system. He even took us through a number of helpful videos on how to use things such as the tire pressure monitoring system. He was very thorough and patient with us every step of the way.
I would recommend Browning Mazda to anyone looking for a hassle-​free car buying experience with people who treat them with respect — and who know their stuff! Thanks so much for being awesome you guys. We love our new car!

Shopped for a week for a Mazda 3 on price alone. Communicated with Adam who was knowledgeable, helpful and trustworthy by email land text message. Drive out to Alhambra. Test drove with Sam who was nice and patient and likable. Fell in love with a Miata. Negotiated with Steven the «closer» met the manager, the mysterious man in the back room. Interestingly, we fell in love with the Miata when seeing him drive up in one. They were able to find a dealer swap to make the deal go though that day– Saturday night.
We negotiated sales price down to a hundred $ of our best internet prices, which was very favorable. The prices are good here. They gave us a modest credit for our trade, not great but it worked out, they have to make something. The finance guy was really nice. He had a couple tricks up his sleeve, but we were prepared for that. Read the fine print and check the math and you’ll be fine. He matched the credit union interest rate so we gave him the loan.
I’m really surprised that the car buying process is still this complicated. After a week of shopping, 7 hours of waiting and driving and negotiating and pacing the parking lot. We made the second largest purchase after a new home. Still could not believe that we made a deal. We prepared for the worst. We were completely prepared to walk away at the first trick. I had two other dealers on backup, but that wasn’t necessary, this deal was on the up/​up.
They went the extra mile, gave us a new loaner car while they detailed and prepped our FOB car. Adam drove out to us and delivered the car next day with a smile. Steven mailed us a license plate frame we were joking around about. They all seem like good guys and gals, and I’m very happy we chose Mazda of Alhambra. Our thanks to the entire team. Thanks for showing love to our poodle, Donald Trump.
Zoom zoom.

Steve is awesome, best Chinese Sales Manager ever.
Go to him for a great deal.

***UPDATE***
Contact Neil? HAHAHAHA Good one! This is the second time I got bad service from this dealership. Same technicians, or at least the shop foreman. If this was an issue, I would of at least heard from anyone. Guess not. Good luck with business. You guys might need it. Although, Naomi is a great technician… sad she’s in the wrong dealership.
*******************
New management they said, it’ll be fun they said. GUESS AGAIN! I had a horrible experience before with Mazda of Alhambra. Since they advertise new management and new team, I decided to give them a try since I did buy my car from here. They did a simple oil change with a multi-​point inspection. Missed a few minor details but ehh, who cars. Job was done with no problem and I got a free car wash!
So later down the road, my car had issues where the clutch pedal was stuck to the floor. My car was towed in. When it arrived, I explained to Gabriel (advisor) that its most likely my slave cylinder & also check the brake lines that leads to the slave cylinder because I noticed it was leaking. I also mentioned to check if my airbags came in.
The next day, Gabriel called & said that Alex, Master Tech., recommended a clutch master & slave cylinder with an estimate of $ 570*. I approved but asked for a second opinion since I had a horrible experience with Alex diagnosing my car in the past (I thought they said new team? Alex diagnosed my car last time and recommended a clutch job for about $ 1600 when it was a simple slave cylinder for a measly $ 125 at a small shop that diagnosed it correctly.) Anyways, then Jose, another advisor, called & confirmed that it was & that the price was about $ 700, couldn’t explain why it was estimated at $ 570. I didn’t want to deal with the stress so I gave the ok as long as it fixes my car. I also told Jose to install the airbag because the same day, I received a call from Gabriel confirming that it came in. He confirmed & said ok & that it would be done by Saturday night.
When Saturday came, nobody called, I followed up after work. Jose had told me that they would leave it to sales when it was done. Sales dept. had no idea. Called on Monday to follow up & they told wrong part came in & that it will come in on Tuesday. Called my friend who works there & they told me they never ordered it till Monday. Great… Tuesday came & Frank, another advisor (manager) called saying that the tech found the hose leaking from slave cylinder & it needs to be replaced which I MENTIONED. It was a SOP, so till Thursday it will come in. I agreed to the part & had mentioned to Frank to install the airbag please and he confirmed.
Thursday came, pick up my car. Left dealership & realized airbag was NOT installed. Called to schedule for Weds for install. Picked up my car & found airbag installed improperly. I told Frank to take a look and he brought Alex and he said it was normal. I have pictures of my steering wheel from before and after on the same day. Also found a new chip on my wheels. Called to see what they want to do about the damage & no one called back. Went home to align airbag myself because I don’t trust them with my car no more. I have pictures of everything. Will post when I get the chance. I’m pretty sure there are some other things that I’m missing but ehh, too tired and frustrated to get every single detail.
Although, I think I texted Frank with a piece of my mind with the picture of my wheels with the damage. I’ll be honest, I did swear. I mean who wouldn’t? I do apologize though, it was out of hand. Sorry Frank, didn’t mean to swear to you. Still, I did call without giving Jose a piece of my mind. I was actually calm about it. The least you can do is give me a call on what to do next.
Customer –4 (bad estimates, long time for repair, bad service and updates, and damage on my car
Dealership +1 ($ 720 on repairs)
Great JOB!
Won’t come here again EVER!

The service is great, the main guys Jose or Frank will take care of you and your car they will always ask how you and your are doing haha, give you a reminder for your next check up, make sure you get your car wash, and are always friendly. They keep you up to date with your car and adress exactly what your car will go through in the check up or. What I really like about this place is how quickly they service your car and how they can get you a deal on your car

I can’t say anything for the service department since I haven’t gone directly to them for anything yet, but I would give the dealers/​sales team at Browning Mazda of Alhambra more than 5 stars if I could! The sales manager, Steve, is awesome. I bought my Mazda 3 from them several months ago for a price I am happy with, and while there were several hiccups that were not their fault (i.e., the make/​color that I wanted wasn’t in stock so there was a couple hour delay in getting it since the other site/​lot was backed up), everyone at Browning Mazda was extremely professional, friendly and had great customer service. For example, when the car finally arrived after their closing time when it was dark, Steve and Tommy (?) stayed outside in the cold to wash, service and detail the finishing touches on the car after their work hours (Steve literally came back inside shivering, I felt so bad. He clearly has dedication and a strong work ethic). Also, he installed the navigation system (which I wasn’t going to buy) as a complimentary gesture/​token of apology for the delay in having the car ready for us, which again wasn’t their fault. Definitely appreciated that since it clearly shows they strive for customer satisfaction (plus I’m an Asian female driver, so now I won’t get lost trying to find places haha aw yee. Good lookin out Steve). The finance manager, Michele, was also really nice. At the end, she explained what the extra add-​ons, etc. meant in a professional, objective way but was respectful, efficient and didn’t try to push any of them on me if I said I wasn’t interested. Overall, I had a really positive and straightforward buying experience with them.
Anyways, that was several months back but I was reminded of how much I like them just now when my fiancé and I went in to get my front license plate mounted and to get an extra spare key since I unfortunately lost mine. Again, everyone was just as friendly as the first time (I think half of me expected them to be like HAHA sucka we already sold you the car, we don’t have to be nice to you anymore. lol), but that definitely wasn’t the case. Steve literally said, «Let me go back there and check, I’m going to care of everything for you,» which is basically like his spirit motto… most helpful guy ever. Also, he filled up my car with a free tank of gas at the end, just because. I don’t know the names of the other people who work there, but every single person that I talked with was friendly and professional. Overall, highly recommend them! They are a very honest and helpful team.

Got my 2^nd Mazda here and once again the service was great! Both the salesperson Jerry and manager Ali were very helpful. If you’d like a nice and easy transaction with well informed employees I definitely recommend you stop by and see them.

Moving my stars to three… Neil was apologetic and finally came through on keeping his word. However it took two months, so I’m moving the stars to three.

About a week ago I stopped by just too see the different models that Mazda had to offer, As I was in the lot, I was approached by one of the sales rep Named Ben.
Ben was really accommodating and friendly when it came down to questions and customer service, I’ve been to other dealerships where the reps try to sit you down and process paperwork before test driving the car. My case wasn’t easy but Ben and his team managed to past every obstacle and called every bank to find me a good rate. At last everything went by smooth and Ben was able to sell me my car ! Thanks to Ben and his Mazda team for making this happen!

I Here’s what you want in a dealership:
Kyi 1) transparency. Nobody wants to get best over and given a ripping they can’t handle, especially over add ons. Wayne did his job, batted on my side without any surprised, and went out of his way to come to work.
2) chattiness. I can’t stand salesmen who chat without need to, selling the car to somebody like myself who already did the research. Wayne took me right into the car and we took a spin. We chatted about Reddit. I don’t think we talked much about the car. Which I liked.
3) processing. This dealership processed quick. No odd surprises. That’s cool.

The service manager Frank was very helpful and great customer service.
If you have an issue with your service order ask him to explain.
Then get a lift to work with Manny, very nice driver.

I increased the rating to two stars, because I finally received my check.
The date on the check said 12/​31/​2015, so their either held onto it for 7 weeks or backdated it.
I am leaving a low rating mostly because of lack of communication.
There’s no way for me to tell whether DMV took over two months to issue a title or not. The dealership avoiding my phone calls might suggest they just held onto my money.
On the positive side, whenever I talked to Neil, he was very professional and sounded like he did want to help, but it simply shouldn’t have taken this long.

YEAH… GOT MY MAZDA 3 I SPORT HATCHBACK… PEARL WHITE… TODAY!!!
First I want to give a big shout out to Stephen Huang!!! I dealt with him thru most of this deal… and a lot of it by email… cause all the other salesmen WORE ME OUT WITH THE BS! He got me the BEST year end quote… and I was thrilled!!!
I spoke with the GM… really nice guy… Neil. He went out of his way to get this color for me and get this car bought!
And last but not least… Rudy…the salesman that was there to close the deal today! Nice guy, very cool, made me very comfortable… and made the close as easy as possible! He spend plenty of time explaining all the technical aspects of the car… and basic features are unbelievable!
The man that does the financing was awesome too. all that paperwork… he flew me thru it! Dam… I don’t have his name handy… but a very nice guy!
I dealt with ALL the Mazda dealers in the area for the last 3 ½ weeks… and DAM… what a challenge… say anything to get the person in their door!
Anyway…guys…GREAT doing business with YOU! A happy customer!

The other user, Derek, is right, the sales department of this browning Mazda is very dishonest and use all kinds of dirty tricks to lure you there. Spend your time & money elsewhere!!!
I was looking for a Mazda 3 (either 2015 i Grand touring/​2016 touring) but was leaning towards the 2015 model since Mazda USA is offering «0.0% APR for up to 60 MONTHS AND NO PAYMENT FOR 90 DAYS.» for 2015 model on the manufacture website. Based on the inventory lookup on the model and color, I found 2 cars at Alhambra, 1 car at Cerritos, and the other one at Redlands. So, I send out emails to multiple Mazda dealerships in southern CA and specifically ask about the 0% APR, and customer cash details.
Long story short, Stephen @ Browning Alhambra was willing match the offer ($ 22,213 plus tax & license) from Browning Cerritos in the email. And I later found out he just want to lure us into the store, and play some dirty trick to get the business.
It takes us an hour to reach the store, and Stephen introduce the sale manager (?) TJ to help me with the sale. Instead of the agreed price ($ 22,213), TJ said the car being show to me had installed something extra that need to add to the original price. Although I am a little disappointed for not being told up front in the email (especially when they want to charge me $ 95 (MSRP for only $ 75!!) for the cargo tray that can be just take out right away), I didn’t mind to let them earn a little extra. But this is just the beginning of their dirty trick, they just want to confuse us with all the numbers on their papers and try to catch us unguarded for the next trick.
My wife did the credit check and comes up with a score of 840, and TC said we have to pay ¹⁄₃ (about $ 7000) for down payment (huh? Where is the No payment for 90 Days advertised by Mazda USA?), and I also found out this is with a 2.9% rate (not 0%). I was angry for being lied to come all the way to Alhambra. I was so ready to leave the door so I asked for Stephen to give me an explanation. Stephen started to play some «word game» to me and stated this is in the email with the term «Must finance with Mazda Capital at Standard Rate», which is deeply buried in the email. Stephen stated the agreed price was taking into account of the manufacturer $ 1250 Customer cash credit, therefore I cannot get the 0% APR with the agreed price. So, he offered 3 options and insisted this is a good deal that other dealer cannot match (Of course, this is a another lie.)
1. Pay the MSRP price of $ 25,395 to get the 0% apr (huh? for a 2015 model, where every other dealerships offered me at least $ 1500 lower for their latest 2016 models)
2. Pay the NEW agreed price (around $ 23,000) with 2.9% financing
3. Pay the NEW agreed price in full
If what he said is true, adding back the original $ 1250 customer credit to options 2. should be around $ 24,250 to eligible for the 0% APR. But I am done with all the liers at Browning Alhambra and left the door.
I always confirm the deals with emails and never had this kind of bad experience when I was buying my other 2 Subaru cars, and my wife’s Toyota. Playing wording games with customer will only save you from being sued but will never earn customers’ trust and business. If you look up my Unilocal history, I am always happy with Subaru dealership for being honest and up front with me. I am just not sure if this is a common practice of Mazda dealerships!

«GERRY», Gerardo Cruz, the internet sales «MANAGER,» IS A LIAR, A CHEAT AND A FRAUD!!! This «sales manager» who put figures down on paper in his own handwriting, had me drag my wife hours later to come in to sign and then claimed his «boss» won’t approve the terms we agreed upon. HE EVEN WELCOMED ME TO TAKE THE BETTER DEAL AT SANTA MONICA MAZDA.
SO I DID!!! WANT TO BUY A MAZDA? Get snaked with Gerry at Browning Mazda of Alhambra or GO TO PATRICK HOWARD AT SANTA MONICA MAZDA and see why I say this salesman restored my faith in humanity!!!

This is only about the customer service i received.
Gerardo «Jerry» Cruz is awesome! Seriously not like any of the other dealer salesman. I live pretty far from the dealer but totally worth the 50 mile drive. He was straight with me from the beginning to end. No haggling, no bs basically. Super awesomeness. I would recommend Jerry to anyone who is getting a Mazda. His email is
5 622 617 113 is his cell.
I called over 20 dealers within the past month and he was the first guy to give me a honest quote. After I got his quote, 3 other dealers said they can beat it. But who knows. They all lied to me until Jerry gave me his quote.
His customer service is outstanding and he is really funny. :)
He tells you how it is and not try to force or lie to you like the other guys in the same dealership or company. I was there for 7 hours and overheard the other guys and Jerry doesn’t BS with u. The other Browning in cerritos lied to me and also gave me a unreasonable quote. They are the same company… I don’t understand that at all. Especially now and days we can Google what these car sells for. xP
Thanks Jerry!