Chrysler Dodge Jeep Ram of Alhambra

Went looking for a Jeep Compass and our sales man couldn’t even tell us about the features of the car, he wasn’t very knowledgable. When we couldn’t get the price for the one I wanted they didn’t care to listen to my wants or needs to suggest a different model or other options. They were not very friendly and even made some rude comments. Very disappointed in our Alhambra salesmen. Went to jeep in Downey and had a much better experience.

I have a 2013 Jeep Patriot, that started having mechanical issues. I took the car to my service advisor, Hector Gonzalez, and he was able to go above and beyond to make sure my car was fixed properly and quickly. Mr. Gonzalez was very helpful and professional, he knew that I used my Patriot to transport my infant, so he made sure to have the car ready for me 24 hours before than anticipated.
Hector always maintained constant communication with me about the status of the JEEP, and he called me with the great news, that it was ready ahead of time. He even waiting for me at the service department for delivery of the vehicle.
Hector is a great asset to the Alhambra dealership, he is professional, efficient, and a true problem solver.

Excellent service was provided by salesman George Lin at Alhambra Chrysler Dodge Jeep Ram. He was attentive but not pushy. George followed up in a timely manner and made sure i was taken care of. Go see him!

This dealer is something else, i got lied to about the vehicle I bought, a 2016 chrysler 200. Which does not have serious radio in it, after the salesmen said it did have it and was getting a 1 year free subscription with it. Ya right. I was also left outside with the carwash employee at 10pm waiting to take delivery of the new car, the dealer was allready closed. This to me was a big sign, that once you sign on the dotted line, screw you, they don’t care about the customer… I would never recommend this dealer… Alhambra Chrysler jeep dodge ram.

I have been seeking a Jeep, and had found a phenomenal Renegade which was being offered through this dealership. Upon first entrance, the employees did not exhibit high pressure sales tactics which dealers have unfortunately become synonymous for over the past decade. Infact the entire process of vehicle purchase was light hearted, easygoing, and very appreciative of the consideration to select this dealership. I would like to give my greater compliments to Jimmy and Mario who had assisted through the sales process. Furthermore, Hugo and Tony was delightful in accommodating all needs pertaining to the finance department and managerial duties. Excellent work, gentlemen. My compliments to your hospitality.

Gracias por su atención especial cesar y Hugo por la ayuda yo lo recomiendo muchas gracias

This review is based on the service to safety recall. Today was the second time I take my car there for a safety recall, and they were both great experiences. Edgar helped me today; he was really professional, and super helpful. Thanks to him, and to the lady who gave me free car rental for the time my car was getting serviced. I would recommend this place based on the customer service I experienced today. Thanks again!

I bring my Jeep for service here. The customer service skills here are by far the best. I have been attended by Hector Gonzalez in the service department and he is the best. Always polite and courteous, I will keep bringing my Jeep here as long as I own it.

I just finished my trip to Yosemite and Sequoia National Park with my new blue wrangler. I should say THANK YOU to Mr. Phillip Lam of Alhambra Jeep, he is a responsible and professional sales manager, he knows a lot about the car and Jeep’s culture. I visited some of the Jeep dealer around home before I buy this wrangler, Alhambra Jeep is the best!

Took my Ram in for Service (oil change) about 2 weeks ago. Everything was good until it was time to pay, $ 149 and change, so i wanted to talk to the service advisor about the charges since he quoted me way off, but he was out to lunch. Ended up getting price fixed, but then came the delivery of my vehicle, wow! Wheel lock in my cup holder, papers/​trash in the seat, platic wrappers in the back, seats folded in the wrong position, mirrors moved around, and an empty box and dead palm tree in the bedliner. NOT the way i dropped off my vehicle i would assume they would take care of my vehicle but they didnt. I went straight to the Service Manager, pshh what a waste of time, he made up excuses why my vehicle was returned to me in that condition, didnt even apologize, didnt bother to walk out with me to go over my vehicle and see for himself or do a walk through like they should. When I went back out to do a detailed walk through of my Ram (by myself), the techs came out and were giving me dirty looks, trying to intimidate me. So i takeoff disappointed, couple of days later they email me a survey regarding the performance of my service. Well, i told them about how bad they were and that i would never recommend Alhambra Dodge and i wont be back for service, then the service advisor calls me a couple of days after asking why i gave them zeros or ones on the survey. Told him what i explained on the survey. He was more concerned about why i rated them so low, instead of my experience at Alhambra Dodge. Again, I told him i was very disappointed with them and specifically with the Service Manager, he has no customer service, he was like talking to a wall. He never apologized. NEVER going back to them!

This is the second time I’m bringing my 2015 Durango citadel. It’s a new car and I’ve had a couple of problems other than that I’m happy with my purchase.
The complaint is about Michael in the service dept. I called and made an appointment to drop off my car and have it looked at. I explained to Michael my problem. He said he would order the part and call me when the part came in to bring in my car and get it fixed. That sounds great! The only problem was Michael must be psychic, he was a able to diagnose the problem and order the part over the phone in a 2 min conversation. I should have known he was not psychic after not hearing from him after a week. I called back to speak with him a couple of times and he was always on the other line.
Finally I asked for the for a supervisor. The gentleman that answered was another service consultant, he apologized for his psychic coworker. He was super-​helpful. I dropped of my car next day and he gave me a loaner car. Not sure who is responsible for checking in the car and making sure it’s clean in and out, who ever that is failed. The loaner car was clean outside. The inside was disgusting! Who ever had the loaner car before was a dirty person. It was filthy inside empty cups candy rappers dry mud and old gym. The worst part was there was a cigarette bud and an old shoe. It appeared the previous driver probably slept in the car. Luckily I only kept the car for one day.
That’s the last time I’ll go to this dodge dealer for service. If I could give it negative starts I would!!!

My 90 year old father went in there for a part for his tiny dodge and the salesmen bombarded him trying sell him a 2014 Dodge Ram! That his little 2008 dodge was in high demand to sell it to them and to start a $ 400 a month car payment! How now stereotypical these salesmen are preying on the weak! Shame on them!!!

Great place to buy a new car. My salesman, Alvin is one of the best, and was extremely helpful. I couldn’t ask for a better and knowledgable salesman. I got the best deal on a brand spankin new 2016 Unlimited Rubicon Hard Rock Edition.

After about a month of car searching and a lot of back and forth I finally settled on this dealership. My first experience there wasn’t a pleasant one and I feel the first salesman could of done a better job to help me. He didn’t even reply to my last text which resulted in him losing a sale, I won’t mention his name. I went again because they had the car I wanted but this time the salesman Cesar made it a better experience. After about a week of my final week of car searching Cesar made me a deal I just couldn’t pass up. All of the dodge dealers in LA just couldn’t match it. In the end, I made my choice and I’m happy with the results. He made something of what I had financially and I walked away with the car I wanted. If I had to pick a salesman I’d pick Cesar Ramos. He’s a standup dude and we even have the last name, go figure.

My experience with both Derrick and Josh was wonderful. They were very helpful and patience throughout the whole process. Great attitudes and wonderful customer service! Couldn’t have been any Happier with my jeep shopping experience thanks to them!

My brother and I purchased 2 trucks from Jimmy during Black Friday /​truck month. The trucks looks amazing and feel great. I did much research and Ram had the best rebates. Jimmy Montes is an Army Veteran and a true gentleman, I highly recommend his salesmanship.
Hector Gonzalez in service updated my vehicle as promised and even waited for me to get out of a work meeting to pick it up. He received the vehicle and called me with updates, I will definitely use his services for maintenance again.

Came by a few days ago to check out the new Jeep Renegades and Guillermo was very helpful. He listened, made good conversation, and seemed willing to give us time. He walked us upstairs to check stock, and when there weren’t enough options he grabbed a car off the lot and drove us to their storage lot. They had a good amount of colors and trims available which was great. We took a Renegade Latitude for a test drive and really loved it. When we got back the entire process was easy and fairly quick, ended up leasing the Jeep. We were out within an hour and a half and good monthly price. Overall, good experience and nice customer service. Glad we came by CDJR OF Alhambra.

Thank you for your service Hector. It’s always a pleasure having you as my automotive advisor. Alhambra service team thank you!

bought a used GMC on July 4^th, Got trap in the financial room, end up paid $ 2500 more
canceled my insurance on July 31^st.
Guess what, the insurance still there and talked two different girl twice already.
They both said they already canceled for me but still nothing happen.
So, do not get finance from them !!!

I had researched the local dealers online, in-​person and over email intensively.
Yanet from internet sales caught my attention as she was responsive on the internet and gave me very reasonable quotes from the beginning. I honestly almost purchased from another deal but wanted to give this dealership a visit. When I finally went into the dealer just to browse, she was friendly and not pushy. She even bought my whole family dinner so that we didn’t have to leave (thanks to the guy who picked up our food too!)…purchased many new cars and that was a pleasant first. I think that gesture and the honesty in sales closed the deal and made the transaction smooth.
The heavy set manager with the bald head and glasses (name withheld) was very friendly when I purchased the car last Sat, but when I went back this Thursday night to do some additional finance paperwork, no «Hi» or «How is your car» — that seems pretty rude to me. If someone from the dealer reads this, please let the guy know to appreciate a customer that just purchased a $ 30K+ new car…5 days ago.
If it wasn’t for this situation, I would have put 5 stars.
Overall, Yanet (5 stars) from internet sales was great, good follow up after the sale and answered additional questions about the car. My father in law may upgrade the Dodge truck and I will tell him to go to you when he does. Armen and the other finance woman who helped me on Thursday were great as well. Have not had a chance to check out the service, but will soon.
Got a fantastic deal on a Blue 2015 Charger RT at great savings below MSRP, would recommend the dealership.

Went in for an oil change on 25-​JUL-​2015 at 12:30pm. Spoke to Tony in service and was told it would be an hour and a half wait as it was lunch time and some staff was out to lunch. I agreed and started roaming the lot looking at trucks and Jeeps. At about 1:15pm Tony approached me and informed that they were done with my oil change. I was surprised and glad it had only taken half of the proposed time.
I go to my truck, noticed they hadn’t washed it (which usually occurs without request) sort of turned off but got over it quick. I drive away thinking everything was cool. Half a block down the street I notice the friendly sticker reminder on my windshield for my next oil change. It reads ¹⁰⁄₃₁ or 13,651 miles. I thought that was odd because I took it in with 10,651 miles. My understanding is that you can run conventional oil for 4,000 and synthetic for AT LEAST 5,000 depending on driving habits. I look at my odometer and notice my miles are at 10,665. I dropped it off at 10,651. I don’t understand how 14 miles showed up on my odometer after an oil change.
I will not return nor would I recommend Alhambra Dodge to any friends.