AT&T

We just got new phones here and the process was nice and smooth. All the help we needed with transferring the settings/​data from the old phones and setting everything up. Our guy had an Italian name, I can’t remember, and of course he tired to sell us stuff, including Direct TV that they own now, but we declined and he moved on. We only bough what we needed and it was fine for everyone, I expected to be sold stuff, I know how this works, but it wasn’t pushy or anything. I would suggest to make an appointment, they are busy and the line might be long, we only waited 15 min on a Saturday morning.

Brandon was a guy that help me out here extremely helpful and very knowledgeable the store is very well-​kept and sometimes yes people you do have to wait a little bit have patients

Worst customer service, I came in and they just stared at me said nothing, and I asked the ladies behind the counter (she was not with customer and so wasn’t a other guy) if she can help me and she said she was busy and no second word. People working there have no sense of customer service and are very rude

Had us wait over 2 hours while computers were down for no reason after having Appt

Small store but fast and great services! The staffs here are awesome! They provide the best customer service. They helped us fix my account because Lake Forest store messed it up. I’m so glad I stopped coming to that store and found this place!

Worst customer service ever!!! Their salesperson, his supervisor and their district manager all gave me wrong information and basically lied to me. I needed to change the plan on my new iPhone, which Att online said I could do in store. The 3 stooges all told me I had to return my phone to the Apple Store. ABSOLUTELY NOT TRUE. they also told me apple would charge me a restock fee. Once again ABSOLUTELY NOT TRUE!!!
I finally had my account fixed by Att online and the Apple Store.
The online rep told me to always contact them first as the store is only interested in selling you product and making their commission.
THIS STORE IS HORRIBLE AND THEY ARENT THERE TO PROVIDE ANY TYPE OF CUSTOMER SERVICE. ONLY MAKE THEIR Commission.
BEWARE DO NOT GO HERE!

5 stars for the store, not AT&T. I just left the place minutes ago. I walked in intent on buying a phone but was greatly disappointed that they don’t stock what I wanted, possibly due to their small area. I still had a lot of questions and Andy was very generous with his time and input. If AT&T uses this store’s model of customer service they’ll be a great company.

Excellent service! I went to the store to add my little brother onto my phone line, the sales associate, Brandon was helpful and efficient. He recommended the plan that best fit our needs and got us in and out ASAP. These people care about their customers.

Poor customer service!
Called in looking for high speed internet and u verse information. First I talked to a girl that answered the phone unprofessionally, sounded like she was expecting a call from someone else or something or forgot where she was working at the time, I told her what I was trying to get accomplished she then transferred me over to another rep, which I had to explained everything to him again. He explained that my apartment was not showing up on he’s computer as being available for uverse or high speed internet, which is bullshit, because my neighbors all have it, they live In the same building, gentleman didn’t even ask for my name or my telephone number, so I don’t know what he meant about «I will check up on it for you and give you a call back» that was about last month this same time. I am not holding my breath. Instead do yourself a favor and call or go online instead. Really felt that they had better stuff to do than to help me out. By the way I do have cell phone plan with AT&T and was thinking about bundling… Now not to sure.

They will never answer the phone if you call. A phone store that won’t ever answer a phone?

Everyone I talk with at AT&T cares so much about me as a customer. I’ve been a customer of AT&T’s for a few weeks now. I’ve talked with their customer service in India where I had to pay for a solution to be administered and who helped me through being on hold over an hour after he waited with me to check on a techs schedule to see why they were a no show. I’ve talked with the tech that came to my house after another tech never showed and again with customer service in India to see why the other tech never showed to fix my cable box that died a week after it was installed. Why, if I wasn’t blinded by all the love, I’d swear this company was so big that it’s struggling to provide the basic services I am paying for. In 2 weeks I’ve experience more issues and made more phone calls to AT&T than I’ve ever made to TWC or COX when I had them as providers. I’m very happy that they appreciate me, now if they could only get more up to date hardware for cable and internet.
Apologies to this store who has to take the brunt of this review as there are no physical AT&T locations for me to place my review on that serviced my calls because they were entirely virtual.

I bought a Samsung GALAXY s5 about 2 months ago and I’ve gotta say, telling from some of these other reviews, i was a lucky person. I thought the service there was outstanding. Want to know who gave me service? Ask for a guy named Palmer. His service is the best! Knowledgable, kind, smart, and very friendly towards his customers. I think if i asked for anybody else i wouldn’t have had as good an experience. This guy really knows his stuff and was even able to convince my dad to splurge a bit to get the best deals. He isn’t a tricky sales guy. He tries to get his customers to buy more but in a way that isnt tricky or dishonest. He explains everything to the best of his ability to try and convince you and puts his customers first! I really liked him so if you’re planning on going to this particular store, ask for Palmer.
I didn’t give it 5 stars bc i know the other workers aren’t quite as friendly as Palmer. I talked a bit with them one time and got a tad bit annoyed at one of em.
They also have a nice selection of other stuff like phone covers… although no nice ones for the Samsung galaxy s5 yet.

I went to this store today with a simple question on how to transfer my pics from Samsung S4 to my PC. They could not tell me how & instead said I should buy a memory.
I went straight to a Best Buy store with Samsung counter & within 30 seconds the guy helped me out.

My previous review was for AT&T repair, not an individual store location. When ordering the service from the provider, the equipment is old and outdated so a rep came over the weekend and needs to have my cable lines, modem and DVR replaced.
Can not speak to the office services or that part of the AT&T store. I was upset from waiting five hours for the repair person to show up which was 5 ½ hours but she Did try to fix the problem.

Amazing customer service from two employees at this location, Bryan Weinstock and his manager, Kim. They wouldn’t quit till it got resolved and I was very appreciative. Some people just brush it off and tell you to call customer service. THANKS AGAIN!

I have been going to this att store for more than 4 years now eversince I bought my cell phone. I remember a sales person named Eric helped me out with that purchase. He was good at customer service and made everything easy. About 2 years ago, I was fed up with Cox for my cable service so I thought I should give uverse a try. I went to att store and again Eric helped me out. He found the best deal and said I will be getting $ 100 rewards card on top of all the savings which I did. So basically for u-​verse service and internet, my monthly bill was like $ 45 after tax which is dirt cheap. But wait, all the PROBLEMS started after 6 months.
I had my bill as automated debit from my bank account so I wasn’t checking every month of howmuchq my bill was. One day I realized that instead of $ 45 they are charging $ 88 which is double. So I called Eric and he said he would fix it for me by renewing my plan for another whole year! So my bill got cheaper by like $ 6 dollars. Couple of months ago I noticed another big change. Now my rate was $ 126 dollars! I was furious. So I went to the store. I waited for Eric because he was the one who originally helped me so I thought he can help out again. But I was wrong… He told me he will try to call them and see if they can reverse some of the charges in addition he can REFUND ME BACK $ 100 to my account. Well after couple of days he calls me back saying that I need to call customer service myself and also he can’t credit me back anything because his Codes don’t work…
Anyways, after being on the phone for more than an hour talking to useless customer service representatives, I cancelled my service. They didn’t even try to offer me a good enough deal to keep me as a customer. I called Eric to let him know about it and give him and his company a last chance but he basically said, «yeh I am sorry it might be better to find another cable company». I mean is this how att company keeps its customers!!!
Note: Att charges almost $ 10 as rental fee for the equipments. Make sure you check your bills carefully… I am happy I am not their uverse customer anymore… After my cellphone contract is over in couple of months, I will say goodbye to them for good. One more thing, this store has a new manager now… I think she is the one who doesn’t let any credits to be given to the client’s accounts since the more she saves the company from fee reversals, the more bonus she puts in her pocket!!!

It’s funny how when you ask about the costs you don’t the get full story until you check out. To be fair this probably isn’t unique to this location or even to AT&T, nonetheless, it’s pretty annoying and shady.

Walked in and the greeter was nice and helpful, once I got helped it felt like «Thess» was trying to up sell me on everything.
She has no people skills and her service is horrible.
Do yourself a favor and buy at Best Buy. Phones are cheaper and there is no re-​stocking fee if returned and you get 30 days and not the 14 they give you.
The manager is horrible. Pretty much if you aren’t understanding what she isn’t telling you, well you are out of luck.
Example: Aliso ATT Store $ 199 for HTC One, Best Buy $ 29.99 for HTC One, ATT Direct (611) will sell you the same phone for $ 19.99 (refurb) but same warranty as a new one.

Workers are very helpful here and prompt’d. When it’s super busy they manage to get everyone our the door and satisfied. I come here most of the time when I have problems with my phone and the employees here have great product knowledge and always answer my questions. If you need a new phone and want your questions answered come here!