Sprint Store

Literally the worst store, the worst service, and horrible employees. My sister and I were lied to and tricked into getting something we did not ask for by Marcus. All he wanted was a commission check ! This place has honestly done nothing to help the situation. They are unethical. Never switch to Sprint, spend a little more money and go to any other carrier possible. I have told everyone I care about to never use them, and I am telling everyone on here too! They are out to make money not take care of customers.

Sonya was so helpful with everything and answered all of my questions! She convinced me to get a glass screen protector and put it on for me for FREE! Also got a really cute kate spade portable charge

I’ve purchased phones from this location for years and always had a wonderful experience until I went to exchange a Zagg shield that was cracked. I was told by the sales person at point of purchase that Zagg shields came with a lifetime warranty and I could go into the store at anytime to replace it for free. Sounded like a great deal and I paid $ 39.99 for it.
Well going in I spoke to Jose Soto who claimed to be a manager and he was no help what so ever. I told him that an employee stated I could go into store and replace it and that’s the only reason why I purchased product and he said I needed contact the Zagg company for replacement. Worst customer service ever! He even recognized that his employee was telling customers false information when purchasing Zagg shields but didn’t make it right by honoring what was told to me as a customer.
He definitely needs to take some classes in customer service!
Would give zero stars if possible!

If you need technical service make sure your get Sonia Vera. She was the most helpful person I have ever had at this location.

I came in on Saturday evening with my family. My sisters and I were all upgrading from iPhone 5’s to iPhone 6s’s (happy Christmas to us! Love, Mom & Dad haha). We walked into the store and no one greeted us nor asked if we needed help. It looked like 2 employees were occupied, okay. But one was simply on a computer and she could have definitely looked up to say «Welcome» to us, at least.
When we were finally helped, it went alright. The employee was pretty patient with all the questions we had about turning in our old phones for a discount, ect. ect. The thing that REALLY took a long time was downloading some of my sister’s content form her old phone to her new one. (People, put your stuff on the Cloud! It makes life so much faster and easier!) Honestly, we were there for over 2 hours and most of it was waiting around for the content download. I think they only had 1 or 2 computers that could do the transfer, too… Probably would have went by faster if they had more computers to do this, or a better method or faster cables or something.
Luckily, I don’t have phone problems/​upgrade often, so I don’t have to deal with how slow service here is in general.

I went to here just to get a smaller SIM card for my new phone. I was told repeatedly by Felipe that this phone will not work for sprint. I asked for the new sim card, went home and set the phone up myself using sprints online chat. These people have no idea what they are doing.

Great customer service! Chinh, the Store manager was very helpful and knowledgeable. I was in and out with a new phone in less than 30 mins! Definitely will be back when it’s time for an upgrade

Today I walked into this location to switch from my current provider. I was not greeted or noticed by any employees. A man walked in right after me and was greeted and help first. Extremely unprofessional and I will not be switching to sprint.

Bill is higher than Verizon and I am still trying to get my rebates for switching!!! should have stayed with Verizon

This store has pretty lousy customer service. I heard one of the associates yell at another one in front of customers, and they aren’t friendly or helpful to customers. I have been with Sprint over 10 years. I think the store in Irvine, on Barranca and Culver is much better.

So, I came to upgrade my iPhone 6 to a 6s Plus, the guy that helped me was nice, he said I was lucky because they had the new phone in storage and it was the last one, he activated the phone after an hour, and finally I left since I was in a hurry. I just realized that the guy didn’t give me the new phone I wanted, he just gave me an iPhone 6 Plus. Pretty much he lied to me, making me think he gave me the new iPhone 6S, but instead I just got a bigger size, now I need to waste my Sunday going back to the store, sooooo mad.
The guy that helped me was Marcus, he is the biggest liar, just kept telling me lies the whole time. thanks to this guy I had to go back to the store 4 times in the same day, and spent almost 5 hours talking to sprint customer service. Thanks Marcus for ruining my weekend!!!

This place is horrible. Everybody is rude and they rarely solve your problem. I will never go back there. Rather pay 200.00 deductible and use the insurance. Very bad experience on both times I went there

Awesome service! Fast, friendly and great explanation of the different plans and phone differences. We went in looking for the iPhone 6s in rose gold, and MARCUS made it happen! We were very pleased. He even took us earlier than our appointment time… We were probably 10 – 15 minutes early and Marcus helped us out right away! Thanks so much for the great service!

Poor service
Poor attitudes
Poor telephone manners
Just an overall disappointing experience once again at Sprint.

This store is excellent! Michael is an awesome representative and he can help you with anything! I recommend this story highly for their awesome service and dedication! I was a Verizon customer but I switched to sprint and the transition was smooth because of Michael!

I visited the Sprint store yesterday because I really wanted a new phone. I started browsing because there was no one available to assist me when I walked in. Five to ten minutes pass another person walks in and was instantly greeted and assisted so I’m like oookk. I walked to the other side of the store and was greeted by Marcus, who actually later assisted me when he finished with another customer. He was really helpful and wasn’t pushy, which I appreciated.

I’ve never had a bad experience when it comes to sprint and have enjoyed everything about them besides their terrible network in some parts of town. When buying my phone a couple years ago (I completely destroyed the last one) I was informed for a simple fee of $ 15 a month I could receive FULL coverage I’d anything happened to my phone … I’ll repeat that FULL coverage on my phone. Came in to get my screen fixed and it turned out that my complete coverage was just a bunch of lies !!! I don’t have a problem being up sold on something that I could actually use but when you get lied to that’s another story. On top of that Everyone I talked to tried to sale me on a new phone and ignored the reason I was in the store in the first place. All in all horrible network connection, terrible and wrongly informed sales staff.

4 stars for Danielle, –1 star because not all of the employees are as awesome as her and let’s face it, sometimes dealing with your phone provider can be a pain in the rear.
Went in looking to upgrade my phone that I’ve had for over 3 years now. I had gone in about a month prior just to browse. Danielle helped us the first time and she was so kind and patient that I was hoping if they received commission, that she would be working when it was time to actually purchase (to be honest, I would have waited to get a phone just so she could sell it and get the sale)
Needless to say, I was so happy to see her working when I went in. Upon looking up my phone number, the computer said I was ineligible for an upgrade even though we could see that the last time I got a new phone was in 2012. She immediately called customer service. Apparently it was a system glitch and it was resolved. She then proceeded to tell me that because of my plan (20 year customer), I was ineligible to buy the phone in one payment (which is waaaay cheaper than paying monthly payments). Anyways, long story short, Danielle Massey (she gave me her business card) was honest, helpful, insightful, patient, and extremely kind and Sprint should be very proud to have an employee like her. If you go to this location, ask for Danielle!

If I could give this zero stars, I would.
Sprint may lure customers in by saying they’ll «cut your bill in half» and buy you out of your contract… They forget to tell you that their slimy, pushy sales reps who set you up with everything are incompetent liars.
My husband and I went in to get bought out of our contracts and switch to sprint in November– Susan at the Aliso Viejo branch tried to push this $ 200 speaker multiple times, lied to us about our qualifications for getting a «free» tablet and it ended up not being free. We had temporary numbers, my husbands switched over but mine still hasn’t fully so I STILL get random texts and calls from some random girl’s phone and MY friends and family have a hard time teaching me because half the time their texts and calls go to her, not me– which in SURE it has to be annoying for her too.
We still have not been «bought out» or received any kind of payment for what we paid to get out of our Verizon and ATT contracts, which was a couple hundred dollars. We made it abundantly clear to this Susan that we would need this compensation for switching to their company within 1 – 2 months. Of course, she assured us that would absolutely be the case and here we are in April, nothing still.
The service is terrible. Any customer complaints you call into their customer service line takes forever and they basically just send you into the store to get help because they have no idea what you’re talking about. Going into the store takes FOREVER even if you make an appointment. The managers were completely unwilling to just take care of the situation.
I work in customer service– I get it, mistakes happen, sales people have to make their numbers but come onnnnn– I’m never ever in my life using sprint again. I don’t care how «expensive» ATT and Verizon are– it’s worth it for the service they provide because Sprint’s is the absolute worst.

Looks like this will be my first bad review on Unilocal.My disappointment is on two levels. One is the phone service itself and the other is the customer service at this particular store. Although I can write two pages and provide details about what transpired, I will make it very simple.
I’ve had many interruptions with the line, people couldn’t hear me well and I couldn’t hear them. That being said, I had to switch back to Verizon after only one week.
On the customer service level this particular store was awful. If that there was a MINUS 5 stars option available I will give them the MINUS 5 stars.
Both the representative and management only worried about one thing and that’s defending their company. they did not listen to their customer nor were they open minded. They were extremely focused on charging me the restocking fee for their products. They did not care to listen to the problems that I’ve experienced with the line or about The problem that I had with customer service at the store.
After a lengthy battle with management they finally waived the restocking fee (actually they charged us but then gave us credit) That occurred after I advise them that my wife will probably be canceling sprint as well.
Later that day we received a message stating that I returned my wife’s tablet (a tablet was returned in addition to the phone) instead of mine and that we needed to go back to the store to exchange it. And once again they would have to charge me the restocking fee.
At this point I decided to call the 800 customer service number. I have to say that I would give the 800 customer service representative five stars for an outstanding service. They immediately took care of the problem and Advised me that I would not have to go back to the store and that they can simply change the coding over the phone. Five minutes later I was advised that I will not be charged any restocking fee.
However, deep down inside I’m thinking was it all taken care of because I advised them that my wife is considering to go back to Verizon if the issue is not resolved? Regardless, I do know that the rep over the phone had much superior customer service skills then the employees (2 employees) at the Verizon store.
You live and you learn. Btw, that took away half my Sunday that I’ve tried to enjoy.