Michaels

Ok. Nice that there is a Michaels nearby but as a store they are barely an art supply store, framing shop, or quality gift store. Maybe time to change for some inventory

Pretty standard Michaels containing most everything your crafty heart desires when you’re in a pinch and need something quickly.
While it was difficult hunting down someone to help me, once I did, they were vey helpful.

Wow the manager Amanda could not have been nicer helped me exchange a gift that I had gotten about a month ago seamless thank you so much!

Every time I go there is some complication with their discounts: the item I picked is excluded in the fine print on the coupon, the products ring up without the discount they should, the huge discount signs plastered all over the items I selected apply to all other items in the area except the ones I selected. Check your prices carefully as you check out and don’t buy things at full price.

Not a bad experience today at the neighborhood Michael’s.. However my only piff is that they need to have some organization when it comes to where you start for the check out line. No where is there a indicator as to where the line starts and once you form the imaginary line, good luck knowing which register to go to. HELP! anyways, I found what I needed as this store is pretty well stocked and if you wander around long enough you’ll find more than what you needed.

I love this store but their bathrooms in this location are HORRENDOUS!!! NOT EVEN my 10 year boy will go in there, we walk over to Lowe’s if we can’t hold it… shit on the floor, walls, toilets. its just DISGUSTING. It seems like it hasn’t been cleaned in years.

I normally call stores to see if they have an item that I need before going and finding out that they didn’t have it.
Well today I called this michaels store asking if they were to have portfolios. Yes, they do have portfolios and I asked them if they had the 11×17 one (11 tall, hight by 17 long, wight). They said yes. I got to the store and they told me that they don’t have those. They only had the opposite where when 11 was the wight and the 17 was the hight. I just wasted precious time and gas.

I had no idea this Michaels was even here. It is a decent sized store and was very clean.
Near the front door, last weekend — they had ornaments with names on them, and they were all over the place. Names were not in the correct places, or organized very well. I found 3 of 5 names I needed, and asked an employee if they could call the store off Marguerite to see if they had the names I was looking for in stock. She said no but she would give me the phone numbers to other stores if I wanted. That seemed odd to me, like she just didnt want to be bothered calling. I put the names I found back and decided never mind.
This store had a decent sized area of Hanukkah items, which was nice. Some of the items were a little roughed up, and broken… which was a bummer. They were all 60% off so they had been pretty picked over.
I walked the store, and they had a lot of nice items, and a lot of stuff was on sale for the holidays.
The line for the registers was a bit wonky as well. Most people stood in one long line, and went to the next cashier that was available, which seemed correct. Every once in a while someone would sneak into a cashier from the side without waiting in line, which was pretty frustrating and could have been avoided had there been a little more direction.

I really like this place! They frequently have sales and they usually offer a 40% off one regular priced item. (If you search online, it’s easy to find) They can even scan your coupon off of your phone — no need to print it out.
I’ve purchased all types of items here: Christmas lights, welcome signs for my front gate, house flags, washi tape, birthday stickers and several other items.
My only complaint is that there is always a wait at the cash register. There’s rarely more than one open and you always have to wait a while.

Love shopping here for home needs, décor ideas, stationery items and many more. Signed up for emails and never have I shopped here without using their coupons. That many discount offers are being sent. Just walking around inspires to me to try crafty things.

Terrible customer service!!! Called to check stock. They put me on hold for 6 minutes. I called back, girl said nope don’t have that. Checked online and said «available in stores» I called back, a different girl said yes, we do have that, let me go make sure they’re back there. A guy picked up the phone and asked if I was the girl that wanted the spoons, I told him someone was already helping me and he must have picked ip the whole line. He hung up on me. I called back, the first girl answered. Nope, we don’t have anything like that. I told her the other girl who answered knew exactly what I was talking about. She said she didn’t know who that could have been. Then I asked nicely, may I talk to a manager, maybe they might know what you stock? She said she was the manager. I called Michaels in San Clemente. They had it, put it up front for me to come pick up. Yea, for Michaels San Clemente!!!

This Michael’s seems to be getting worse and worse… it has always been a mess, very dated and stocked limited items. The Wilton products are always old and they are usually out of them. The staff seems miserable! They should either remodel it or close it!
The only reason I am even giving it 2 stars is because there have been some nice employees.

They have the worst customer service possible. The young female cashiers need an attitude adjustment. Not sorry for asking how much my items cost with the discount while you check your text messages on your iPhone! They shouldn’t even let them have their phones next to the cash register. If it wasn’t for the location, I would never shop there. The Michael’s on Marguerite is exceptionally better in service and selection.
If you’re expecting for any help, don’t come here. Period.

This place is always busy I think because Aliso Viejo moms are competitively crafty. I’m not from the area but I have been here a few times and it seems to always be full of ladies. The staff is helpful and the store is organized and clean and I’ve always found what I wanted. Lots of parking and the cashiers aren’t particularly fast but that’s a common occurrence at any Michaels I’ve been to.

Great selection at this location but the store is always messy and the floors have old dirt and dust bunnies in the corners. Oh and don’t think the staff will be too eager to help you at this location. :/

I have recently started doing little projects with my mom on my spare time and went into this Michaels to get some inspiration.
I was immediately assisted by Amber and she went out of her way to show me projects that would be appropriate for her. I am one of those «challenged» non creative individuals and she took her time in helping me select some great crafts.
We also went in there and did one of their classes to make bracelets which was also a lot of fun.
They also have great coupons online and in their weekly ads that help save you $$$!

Disgruntled ex-​employee (seasonal employee, let go without even a phone call, just never scheduled to work! — poor management)
The REAL truth I have taken the time to write a review is that I do not expect Michaels to exist much longer. The ONLY thing they have going on is their sales/​reduced items.
Outside of that, they are expensive, limited supply of items, horrific online ordering.
I knew more about crafting than most of the people that worked there.
SAD

It’s far too easy to get sucked into Michaels. Crafts, crafts, and more crafts. It’s hard to stay focused in this store. They had a bunch of sales today, 40%-70% off. They even had $ 1.50 mason jars with the handle ($ 2 for the lid and straw) — What a steal!
There were hardly any associates in the store, or maybe the store is so big that I just didn’t notice anyone. This is one of the largest Michaels in the area, and there were plenty of other bargain shoppers here today too. They have a huge selection of everything and anything crafty: fake flowers, baskets, stickers, jewelry making supplies, art supplies, glassware, candles, you name it, they most likely have it. Their prices typically tend to be on the higher side, so I only shop their discounted merchandise– Bargain buyer here.
*ALWAYS* Check on their website for their coupons. 9 times out of 10 they will have a 40% off one regularly priced item coupon. They will take coupons from your smartphone!

A couple of years ago I had never heard of this store or known what it was, so I took a little venture one day after my trip to Lowe’s since we didn’t have anything perishable in the car.
There were many cars parked in the rows outside their store, so I knew that it must be pretty popular among the locals. I saw bins of sale items outside their front doors and could immediately spot that it was a craft store from the bin full of glitter dusted pine cones and kid’s craft glue to their bins full of wicker baskets and ready-​to-​finish wood boxes and bird houses. Now I am not a crafter by any means, but I thought that I’d step inside and see what they had to offer.
I was amazed at how many things they were able to pack into this one store from the standard yarn, beads, paint and ribbon crafts to their bakeware, seasonal items and wedding supplies. I wish that we had stores like this in Hawaii for planning of wedding and birthday celebrations rather than only having Walmart or Ben Franklin for anything craft related and being forced to get a lot of things online.
The aisles were a little unorganized and tight to maneuver through and the service at the registers were extremely slow, but we managed to buy a few kid-​friendly crafts for my daughter and some ready-​to-​finish wood pieces and we were eventually on our way.

Michael’s! Why must you do this to me?
I came in for the most basic of supplies, only to find a complete clusterfrock. When I walked in, it was a tragedy written in three parts:
1. The layout is completely different from other Michael’s stores. I had to search high and low to find the item I needed, and there were no employees past the one checker who had her hands full. The arrangement of the $ 1 racks were also very confusing… in an «L» shape around the shabby silk flowers display.
2. What a mess. There weren’t any items in aisles, but look on to the shelves and things were tossed all about from other areas. The holiday section looked like bottles of glitter had thrown up onto the floor from all the crap that gets affixed to those darned festive leaves and twigs.
3. The selection of silk flowers was deplorable. And it looked like the entire area had not been dusted in months.
Why am I so hard on them? Years ago, when I was much younger, I was an «Arts & Crafts» manager at one of the locations in Orange County, and I can’t begin to tell you how easy most of these issues are to resolve. It’s easy to tell the difference between a weekend of a super sale where everyone ransacked the place, and weeks of neglect.