Kroger

I stopped here to get sugar free coffee creamer in my favorite flavor Italian Sweet Cream because they dont carry it at the grocery store right next to me. It was all gone though, however a gentlemen came out of the cooler to make sure everything looked good on shelves. I asked him if he wouldn’t mind checking in the back for me because it was the whole reason I stopped there. He said «no problem, let me check for you». He came back out with one! I said thank you because that’s the best part of my morning lol! It’s the little things. The guys name is John and I just wanted to say Thank You. Great employees and best prices! Thanks John!

This Kroger is sick. The employees are nice and helpful, and the store is always clean. I’m not a fruit and veggie connoisseur, so I wouldn’t be able to tell you about the quality. The only downside is that the parking lot seems to always be packed, and Allen drivers are ferocious. This store has that nice hometown feeling while still providing a sleek modern design.

The managers are friendly but their hands are tied. Kraft fat free American cheese, wild rice, fat free Oscar Meyer Hot Dogs, fat free cream cheese, lite Hillshire Farm sausage, 95% FF bologna can be purchased at other Kroger locations, but not this one. The tags are removed. These items sell very quickly. The stockers then fill the empty slots with another product beside the sold out one. Then, the data reflects the product does not sell at that location when it is the exact opposite. I love Kroger but this is sad. I visited my friend in Little Elm and shopped the Market Place Kroger there. I was amazed. All the items that listed here were IN STOCK! You won’t find them at the Allen Kroger on McDermott. Again, the managers at that location want to but cannot help. They tell you we no longer stock healthy choices. They are lost… friendly…but have no control of food product. I’ll get milk there… but I must now shop elsewhere.

The meat/​seafood counter at this location is the worst. Always hard to find someone to help you and then when they do show up they act irritated.

I’ve been shopping at this location for years. I’m never had any problems with my purchases. This is were I pick up my staples — milk, cereal, beans, etc. From an expense level, I would put them below Tom Thumb and above Walmart. Sprouts is my go-​to for vegs/​fruits, however Kroger has a good selection and runs good sales on fresh items.
Today, a clerk noticed that I needed help. I described the issue and he helped me to solve it. He didn’t seem like he was in a hurry to rush me and took time to help me out. I believe that is the kind of customer service will keeps me coming to this location.

This is the grocery store I go to the most. It is cheaper than Tom Thumb but not as cheap as walmart (but better quality). The fruit is good for the most part (unlock walmart) but occasionally the blueberries and grapes aren’t fresh. The store is kept clean and the cashiers are friendly. Manager has helped me find a couple items when in a rush.

Very pleasantly surprised with the quality and selection of fresh sushi. There was a guy making sushi in his own little island kitchen by the deli. I frequent many sushi bars in downtown and North Dallas, and this was not bad coming from a grocery store. It was a good quick lunch.

There were hardly any bread or bagel options when I went there tonight. What did I find was a disgusting loaf of severely moldy bread in the back of the racks. See the pic I posted. Don’t think I will be buying food from here anymore unless I’m desperate.

I really like this store. Everyone is so helpful and the produce is always fresh. I used to shop at Tom Thumb but no more. There prices are good also

Starting to get turned off… Can’t go to produce section anymore because of too many insects there… Deli section too. Fruit flies in bread bin, not happy :(am able to find most things I need in store though…

I can usually find most things I want. I wish they had a better selection of organic produce, but I can always go to Market Square or Whole Foods for that.
This is my primary grocery store because it has a RedBox.
I hardly ever have to wait more than 2 – 3 minutes for a cashier.
They have awesome guacamole made in store and onion buns.

1^st time at this Kroger, 8pm Saturday night. Came because their Redbox had a movie I wanted. Not sure if the service is always this bad, but I was very unhappy. There was an express lane open, a normal lane with it’s «open» light on but no one working at it, and a normal lane with workers but no «open» light. I pointed to the lane with the open light and asked the closed lane’s checker and bagger if it was open. The bagger said no. So basically there wasn’t a lane I was eligible to check out in. Eventually after being unpleasant and unhelpful, I did check out in the lane with the light out, but it was clear that my shopping there was an inconvenience to the employees that night. Like I said, maybe it isn’t always that bad, but I had a terrible visit, and wont return.

This is a nice, clean and customer friendly Kroger. The few things I’ve bought from their little salad bar section were quite delicious. And the staff seemed more than willing to help me out. There’s only so much you can write about a chain like Kroger, but when I’m in the area I’ll definitely stop by for some more olives!

Living nearby, my wife and I have been customers of this store for the past 12 years. We don’t go there for the «exotic» stuff (we visit Hirsch’s Meat Market in Plano for those needs and Fishmonger’s in Plano for seafood, for example), but for everyday needs, it fits the bill for the most part. The store is laid out fairly logically, although it is smaller than some Kroger stores, causing there to be holes in their offerings. We end up having to augment our shopping at WalMart for these items.
The store is always clean and well organized, and items are usually in stock. We almost always shop late at night, so we’re often the only customers in the store. The deli prices are a little high and some of their offerings leave something to be desired in terms of taste, but we don’t frequent this area.
As for personnel/​service, it’s always been top notch for us. The staff treat us well and the customer service desk will go the extra mile to help.
One persistent gripe is the self checkout lanes; these machines are horrible and require constant interaction by the staff to keep the flow going. Because of these infernal devices alone, the store loses one full star.

I HATE THIS KROGER — AND I ABSOLUTELY HATE THE CASHIER SAO!!!
kROGER is supposed to have a PRICE SCAN RIGHT policy, which means that anytime your items scans the wrong price at the cash register, the customer gets it for free. Everytime I come to Kroger, several items always scan up with the wrong price. And everytime, I would stand there like a stupid idiot while the minutes ticked by while this cashier named SAO would call for price check. Then she would proceed to rescan at the correct price.
Today, I decided to go early in the morning and pick up cat food. I picked up a bag of IAMs cat food that was advertised as 24.99. When I got to the check out counter, it rang up as 26.99. Guess who I got as a cashier? Oh yeah! SAO, herself refuses to acknowledge the error and called a manager over. The manager carried her electronic ticketer and went back to the aisl while I waited with the cashier. She came back and said that the bag I had taken was not priced correctly and that it had a different UPC than the rest of the bags that were there. The product was identical in all aspects… I think she went back and simply rescan the correct price and then refuses to let me have the product. It took over 25 minutes and I ended up leaving the store, not purchasing the item (which is why I went there in the first place).
It’s game over for that store as far as I am concerned.
No matter what people said about Walmart and SuperTarget, at least this kind of irritating and upsetting issues don’t happen often. GoodBye Kroger on Allen, 1320 W McDermott!!! You just lost a family of 5 — not counting all the other people that we will be telling our stories to.

Okay, what supermarket doesn’t sell raw baby back ribs? Are you kidding me!!! They only had packaged or marinated baby back ribs, which I guess was fine, but we were really in the mood for some raw ribs that we could cook ourselves.
The staff didn’t seem particularly friendly, which was a shock given everyone was SUPER FRIENDLY in Texas. We ended up going to Marketplace, which was crazy nice. The staff there was really friendly as well… unfortunately, Kroger’s felt like your plain ol’ supermarket.

I am not a fan of Krogers due to the setup of their store. The personnel have NEVER been friendly or helpful. I sometimes stop in their for 1 or 2 items (since it is very close to my home), but do all my shopping at Tom Thumb just east of them. Their staff is very very friendly.