Lisa Johnson – State Farm Insurance Agent

Lisa and her team are TOP notch! They are very professional and friendly and always have our best interest in mind. I highly recommend you contacting Lisa’s office for you insurance needs!

We have nothing but great things to say about Lisa Johnson’s agency. Stellar service, nice, office, and the best coverage and prices we could find! I’ve handled business over the phone several times and it was always a pleasant experience. Very unique for an insurance agency! They gave me a quick quote and locked me into some super low prices combining coverage for me and my wife’s vehicles and property insurance. Keep up the great work Lisa Johnson, thanks to you dealing with insurance companies is no longer a frustrating hassle!

This place HAD an awesome staff at one time. Back in 06−07ish (if that tells you how long I’ve been with them). The staff USED to be VERY helpful, always followed up and even tho the agency was in Allen and I lived in Carrollton (at the time), it felt like they were around the corner. I signed up for numerous coverages, including, motorcycle, auto, homeowners and condo policies.
I used to refer quite a bit of business too but that stopped when they hired on a new staff and they have been dropping the ball since. No calls are EVER returned, they NEVER followed up with revisions to my policy and one occasion I had a car that was supposedly added which never was. Not until 3 months later!
I’ve been with them for so long, had only one claim (storms a couple years back) and had to get a new roof. Now my home policy has gone up tremendously and when I call to ask about simple questions on the statement or amendments, they say they will call me back with an answer and NEVER do. The ONLY time I’ve got a call from this office was them wanting to sell me new services (auto). I have been slowly pulling all my accounts from them.
A professor told me once before, «It’s easy to keep a customer, then to get a new one».
You guys really disappointed me. Good-​bye. I wonder if Lisa even knows whats going on there.