Samstone Auto Repair and Spa

No one called me today from this company about the stolen. And this morning I also found my iPhone car charger be stolen as well. Really funny, their employee will take everything they want. Never go there, never! Doing business in this way is really shamed!

BEWARE OF CAR WASH EMPLOYEES!
MONEY STOLEN! Three of past 4 visits, I have money stolen from my CLOSED console/​arm rest. First time it happened, I was 99% certain they had stolen money but wanted to give benefit of the doubt. Second time, I took pictures of my change holder before I went in. I showed the manager my pictures after I got it car and saw they had stolen from me again. I talked to Manager before I even left parking lot. He told me that my complaint was the second one in past day. Seriously??? Owner came over to see what was going on, he chose to handle it by taking money out of tip box «to teach them a lesson.» Apologetic but no offer to refund my money. Next visit, yes I went back, thinking, surely, this serious issue had been solved. Plus, I had been going to this location for many, many years while under previous owners. NEVER had any problems while under previous owners. NEVER. The manager remembered me-​this time, I got a free wash. Interestingly, no money stolen that visit. So, I mistakenly assumed the problem was resolved and they had addressed the issue. I was wrong because I went back about a month later, same scenario again, money stolen from the CLOSED console. This time my husband talked to the manager who said that he basically had been hired because stealing had been a problem. Seriously??? That isn’t a red flag? Clearly they have not resolved this problem AT ALL. The amount of money that was stolen is not the issue, the issue is this establishment continues to keep and/​or hire people who STEAL from customers. Makes you wonder if the Samstone employees have stolen anything else??? BEWARE!!!

The Owner’s comment below is an absolute lie and he knows it. I absolutely did cancel the membership after the first month. It was NOT being used. I was going into the car wash and paying twice a month IN ADDITION to them charging my bank card every month.
The bank told me that the business got away with it because they had all of my credit card information and they would manually call it in each month. DO NOT GIVE THESE PEOPLE YOUR CREDIT CARD INFORMATION. ONCE THEY HAVE IT THEY CAN CHARGE YOU WHENEVER THEY LIKE.
They are crooks…

Always great service here. Highly recommend them.

Best car wash in town! Quick service, reasonable price, friendly staff, elegant lobby!

Had my oil changed and was satisfied with the service. In and out very fast. The employee at the oil change place told me I would get a free car wash and vacuum. I went over for the car wash and was told it didn’t include the vacuum. I paid the difference, however I will not be back since what I was told wasn’t honored.

Do not go there! Rachett, ghetto. The carwash chipped the paint on the hood of my white bmw. The manager did not offer any resolution.

I love this place!!! I have been taking my car to samstone for several years now and they never cease to amaze me! They are always on top of any maintenance that is needed to keep my car in tip top condition, Chase is always so nice and courteous and that is a huge blessing for me, he has helped me several times with small matters like a headlight replacement and today I had a fuse go out and he just replaced it for me himself. It is because of Chase and all of the employees at this location that I feel truly comfortable driving my car long distances, they do every thing possible to make sure my car gets from point A to point B without issues. They made it possible for me to take my daughter and grandkids to Destin florida this summer with confidence that we wouldn’t have mechanical issues along the way, I know that whatever the problem is I can absolutely depend on Chase and the team at sandstone to make sure it is resolved and get me back on the road with no hassle. Thank you!!!

Customer service was the best I’ve ever had at a car wash, guy at the front was exceptionally nice and detail oriented to what would make me the happiest customer possible. Lady working the counter went out of her way to try and get me the drink I wanted even though they were out. Watching them clean the interior of my truck right now and I’m already happy with the results. 5 out of 5, two thumbs up, and any other way of saying good job.

Love this place. They always get my ride squeaky clean. always awesome customer service

Stopped by yesterday after having lunch in the area. We were immediately greeted by a friendly young man who offered the best wash for what I wanted. He asked a couple of questions and was not pushy at all.
A young lady held the door open for us as we made our way inside. Turns out she was the cashier! Another gentleman made time to speak to my wife as she admired the parrots in the huge bird cage. Very cool!
Everyone at this business provided excellent customer service. The car was was very good.
I would drive back out to this area to use them again!

My wife has used the wash side several times and is mainly happy with the services. I recently used the service side for a state inspection. The service was timely and they mentioned that there were some fluids that needed replacing. (This was accurate) and there was no pressure to get it done.
The inspection came with a free exterior wash which i needed as i just came from the farm and the truck was dirty. I felt bad but they were happy to take the extra time with the high pressure hose.
This place has turned over ownership a couple of times and I think this time these guys are doing it right. They are putting money back into the business and working to build a clientele.
The service repair side is good.
My recommendation is to make sure the team drying is not rushing and is doing the small things like walking the car with you at the end. They offer free scent discs but many people don’t know it. They should have them outside and offer one upon leaving.
Just a thought that places you above your competition.

Went to get an oil change because I had a coupon that included a car wash and a tire rotation. When I get there they were quick! They said I didn’t need a tire rotation and the car wash did not include a vacuum. I had to pay to upgrade. I think I will stick with Waterfalls on Greenville because it’s cheaper and they do a thorough clean for free!

I had an outstanding experience. We went there for the state inspection to get our cars registered as we just moved to town. Jacob was incredibly helpful even mapping where the DSP was for me to get my Texas license and the Tax office to register my cars. It wasn’t hard to see these guys are professionals and enjoy what they do. Chase was excellent finding that the last place that did my oil put in an oversized drain plug damaging my oil pan. He removed it as slowly as possibly and put in a drain plug for now to hold me over until inevitably I will need to replace the oil pan. Very reasonable prices, quick service and a loyalty discount for repeat business!

Came here yesterday to get my car washed after the floods of May…
I thought I would get here before the mad rush. When I arrived, I was about 5^th in line but they had about 20 cars in the drying area. So, things were a bit at a standstill. I’m a patient guy, and I have nothing else better to be doing as my ladies were at home getting ready, so whatever.
I got the $ 19.99 wash, which is their top option minus any detailing services.
OK, let’s fast forward to when my car was ready… This took 35 minutes after it was parked in the dry area… This will play into the story…
Let me preface this by saying I am not one of these Allen arseholes who expects my (black) car to be spit-​shined and have zero specs on it for $ 20. But, when I seen the front bumper and hood of my car, it was like no one even cared to clean it. There was plenty of bird dung, bug splatter, et al. I tried asking the man who was standing there to only get smiled at. When someone who understood me came by, I explained and it was off to the races wiping it down with this magic spray bottle stuff. I am just shaking my head. I mean, they go around the damn car 26 times before they call you up. They didn’t see any of this?
So, I get in my car as I wait for this speedy resolve. What do I feel? AC! What? My car has been idling this whole time? I get out and asked the guy why they felt it necessary to have my car idling for over 30 minutes. All he said was «I’m sorry».
I guess I’ll again be on the hunt for another car wash… Or, yea I know, I can just do it myself…

I have had work done there several times. They are prompt. By beware, if you come in for something simple like an oil change they will always find additional items of work they say need to be done.

During a state inspection, at another auto repair business, I was told that the value cover gasket was leaking oil into the distributor and needed to be replaced. I was quoted a price I thought was high. Several family members had a great experience with the Samstone Auto repair in Allen. They quoted me a price that was $ 200 cheaper. The staff was professional and polite, and my Sorrento runs great.
When I received my vehicle back, I learned that there was a free car wash waiting for me!