Public Storage

So far so good. I have had my stuff stored at this location for the past 6 months. No rent increases and no lock issues to date. (Knock on wood).
Customer Service is above average. The grounds are clean, and my gate code always works. It’s only a little sketchy in the afternoon once the main office is closed. Maybe its just me, but i get the heebie jeebies being there alone.
But seriously. Not a bad place.

Kim is awesome! Loved her specific details and organization with her communication skills! I recommend anyone coming here to ask for Kim and tell their manager how well she was at help. I am renting and will continue to do so just because of how great my visits were.

I have rented a unit at this location since 2010.
I’m writing this review as I finish scheduling my move out because where I live now has storage of a similar size, at ²⁄₃ of the price.
First, the positive points.
Suzanne and the rest of the staff on location are nice, very helpful, and do a great job of keeping the grounds clean.
I would rate them and the location 5 stars.
They are the only reason I gave higher than 1 star. Unfortunately, there’s no way to do a split review/​rating of the specific location and the corporation that lords over it.
In response to Amy F.‘s review, I had my own lock and was allowed to use it, you just have to bring the right kind of lock.
And now… The rest of the story.
Public storage as a company, in a word, sucks.
First, is the questionable practice of requiring you to purchase insurance from them. Lots of fine print, little coverage, more money for them.
Next, they average a 10% rent increase every 6 months or so. It gets old fast.
Also, corporate customer service is lousy. When I received a rent increase notice in the mail that put me at almost 33% higher than what my original rent was, I started looking around for a new unit, and discovered an advertised price that was less than I was currently paying at the same location. I asked the staff if there was something that could be done to make an adjustment. That’s when I learned that their hands were tied when it came to pricing, corporate handles it all.
When I contacted corporate, they basically said, if I didn’t want to pay what they were charging me, I could move out. So I did, into the unit next door to mine. That reduced my rent to $ 10 less than I was was currently paying, not counting the pending increase.
Finally, the late fee is nearly usurious. The one late payment I made taught me a lesson. They charge 20% as a late fee. That’s more than my apartment complex, both in percentage and dollar amount.
The company needs to remember the customer is who keeps them in business.
Do a Google search for «Public Storage complaints,» you’ll unfortunately see my experience is not unique.
To Suzanne and the rest of the staff, please understand this is not a reflection on you. I thank you very much for the years of good service,
I’m Ken S. Good day.

Can you give no stars? This place has been the pits from the start. First the lady never tells you on the phone that they require a special lock for your unit. until you show up with a truck load of your stuff and all your pals and she won’t let you in until you buy one at a convenient $ 20 price from them. Then the unit she shows is nothing like the description and to even try and squeeze a couch at that angle is impossible… yay another unit. Also they don’t tell you when your first bill is due and call to harass you about being late… I’m now sitting in the parking lot for the 4^th time in the last 3 months waiting for the lady because every time I go to use my given code it never works and I have to wait for her. Hey look some old guy just made it in with his code… Really wish they could get their shit together on this. It makes it rough on someone who doesn’t have all day every time I show up to grab something.