Atlanta Marriott Alpharetta

Love this place. The staff is AMAZING! They make you feel like you’ve just arrived home. I’ll stay no where else in Alpharetta.

Compared to the rooms at the Norcross Marriott the rooms are a little more updated here so I decided to drive the extra 20 minutes to have a better nights sleep. I was staying for 4 nights and each night it was getting more and more difficult to find parking. On the third night when I arrived at 12:00 am, I circled the parking lot twice and not only was there no parking, but there were cars parked all along the curbs and up on the medians. I finally called the front desk and they told me I would have to go to another building, yes a woman alone at midnight was advised to drive to another, unsecured parking lot, to look for parking and walk back to the hotel from there. They should have offered some valet or alternative, and also put out a sign so that guests aren’t circling the parking lot. It’s a disappointment.

I have stayed in dozens of Marriotts around the country and always have a good experience. However, this time I blown away by the employees. They were so friendly and helpful. The gentleman at the Starbucks counter could not have been nicer and Lauren? in the restaurant was great. Sometimes I feel like hotel staff are «scripted» in what they say but the employees at this Marriott were genuine. They seemed to be happy employees which always pays off in customer service!

Not sure where to start! We had a great Über ride into the hotel and while we waited at the front counter to check in, a gentlemen came by and welcomed us to the hotel.
When we got to the front, Sharon helped us and was so very friendly and welcoming! We told her about our wonderful Über experience and while chatting about it, she got us all booked in, updated my Rewards # and even upgraded us to the consierge service! Man, can this day get better? Oh yes it can! Sharon was apparently just the beginning!
Our rooms were incredibly clean and well maintained and we had pool views… not that we were there for any amount of time! Becaaaauuusseee… Sharons hook up with the concierge room includes wonderful appetizers and desserts in the evening (no host bar) and then full hot breakfast in the am, printer, TV, comfortable chairs and work areas! That upgrade did not go unnoticed or unappreciated! Unilocal now and Trip Advisor is next! Its not just about that free surprise though…
The meeting rooms are so easy to get to and quick access to bathrooms, elevators, rooms etc… They were comfortable in both temperature and seating! The GM (Keith) came and shared some things about customer service and their company wide goals of exceeding the clients expectations so that they have a brilliant experience! We did indeed!!!
During a break, I went to Starbucks at the bar area and Valerie (who had just popped over there to get a coffee for her guest in the restaurant) was nice enough to help me since no one was around! Do you know the great service just continued there too ??? She drinks Chai too and brought over her personal spice that she adds in her tea to have me try it! Good Gosh, you guys just rock!
I honestly do love the Marriott brand but you just kicked it up a notch !!! Great job reaching your WIG!!! (Widely Important Goal of exceeding the clients experience!!)

We spent 2 nights there and were quite pleased. The hotel was in the perfect location, and our room was very nice, clean, and comfortable. Very pleasant staff. Also the restaurant in the hotel was very convenient for breakfast each morning, as well as tasty. If we need a hotel in Alpharetta in the future, we will definitely stay there!

We stayed here for a wedding. I had also set up this hotel for many other guests to stay here for the wedding accomodations. Clean, comfy and quite pleasant. It was convenient to get to the highway. The staff at the front desk were terrific and very cooperative. They worked with us and helped all who needed anything special. Guests of the wedding party were very pleased with the room rate. The pools were great (although a little chilly, but the weather had changed) and the hotel was nice and clean. The guest «store» had anything I might need but had forgotten. I would stay here again — just for the beds & pillows alone!

I recently stayed here and the room isn’t bad. just not great. It was clean and had a comfortable bed. We came in late and left right away so it was just a landing spot:) So as far as any amenities I have no idea. Friendly staff also which is always a plus:)

I stay at the Alpharetta Marriott a 2 – 3 times per year. It’s where I go to take a mini-​vacation from home now and then.
The service is always consistently good; the front desk staff are friendly and upbeat and they’ve always accommodated my requests for a quiet room with a king bed, away from any groups or noise.
The rooms are comfortable and clean and the beds are wonderful, with plenty of soft pillows.
My only complaint is the same as some other folks — the WiFi cost is way too high. I usually wind up using the hotspot service on my phone, rather than paying the $$ for a few hours of WiFi.
Also be aware that on weekends, they have American Girl Doll specials in conjunction with the American Girl Doll store at nearby North Point Mall. So if you’re checking in on a Friday or Saturday afternoon, the lobby will be overrun with young girls and their dolls getting the VIP treatment. It’s actually kind of cute, as they have a special «check in» lane for the girls and their dolls, but it does get a little overwhelming if you’re not prepared for it!

I usually stay here when I travel to Alpharetta. It is comfortable with a welcoming and friendly staff. Rooms are typical of Marriott hotels with comfortable beds and pillows.
They have a pretty big workout facility compared to other Marriotts. I would have given it an extra star if they have free internet. Although, Gold and platinum Marriott members get the enhanced internet ($ 18.95 a day) for free.

Great room. Clean super comfortable. The bed was soooo comfortable I wish I had the exact same one at home. We were here for a wedding and the hotel offered a great room rate for wedding guests. We received a gift bag from our hostess when we got there and the concierge asked what our plans were and offered some dinner and date night suggestions since we mentioned getting a few nights away from the kids. We were always given greetings and smiles in the lobby and the bar looked amazing. My only negative feedback would be the one entrance in and out of the parking lot. We must have also been there with a prom or two or four! Going on so many buses and stretch limos blocking the entrance in that we had to wait about 15 minutes to even get into the parking lot just to go back to our room Saturday night. They definitely need someone directing traffic. I remember telling my husband that they are screwed if there is a fire or other emergency with just this cramped entrance. Other than that service and room were great!

It’s a Marriott so you know what you will get. Nice staff, decent gym and pool. Beware of the entrance that is off north point parkway, not windward.

$ 15 for Wi-​Fi? The Hyatt and Hampton inn across the street have it for free. Just seems greedy or dated nowadays.

I’m a pretty big fan of the Marriott brand. They’re very consistent from location to location which is pretty reassuring to travel. This is a pretty large Marriott — about 15 floors or so. They have plenty of parking in front of the hotel which is nice. This hotel also has all the amenities; lobby restaurant/​bar, gift/​snack shop, gym, etc. The employees at this particular location are also incredibly nice. When I walked out each morning, there must have been about 4 – 5 different employees that greeted me each time. That’s something I’m definitely not used to being from NJ.
As far as the room goes, it was actually pretty large. Plenty of desk space and a huge, comfortable king sized bed. There was a ton of closet space and a pretty big bathroom. The bathroom could definitely use some updating but I’m sure that’s on their to-​do list. I will say again that the bed was incredibly comfortable. For some reason, Marriotts have some of the most comfortable beds you’ll find anywhere.
One of my knocks against this hotel is that they charge for the internet. I feel like the internet should be a standard, included amenity in this day and age. Other than that, I enjoyed my stay and I’d have no problem staying here again.

Very nice hotel. Indoor and outdoor pool. The indoor pool wasn’t as warm as a typical indoor pool. The also have a small gym. I went to restaurant for breakfast and the food was good. They had an omelet bar and the service was very good. There is also a bar next to the restaurant.
The rooms are nice. They best thing about the rooms is there is no shortage of plugs. I usually have an issue finding a phone charging station but not here. The room had a refrigerator, LCD TV and a hair dryer included in the bathroom.
If you are driving here watch out. There is no entrance to the hotel on the street that the GPS says. It is down a side road. I missed it and had to drive to the next exit to come back around.
WI-​FI is not free and ranges from $ 14.95 to $ 18.95 per day.

ATLANTA MARRIOTT HOTEL, ALPHARETTA, GEORGIA
OK, so last weekend (Labor Day weekend, 2013) we stayed at the Marriott in Alpharetta, GA. Was our stay perfect? No. But, when necessary they did a good job of «service recovery.» Here are a few details:
* Upon first use of the toilet in our room we discovered it was plugged up, and a flood ensued. I managed to turn the valve off to stem the tide, and within 6 – 8 minutes a maintenance person arrived to fix the problem and mop up the mess. Problem solved.
* After 3 – 4 uses it was obvious that the sink was draining very slowly. Within about 15 – 20 minutes of calling, someone arrived to fix that problem, as well.
* After the first night of poor quality sleep, due to three overly stuffed and very hard pillows, and three very soft and under filled feather pillows, we explained the problem to the front desk and were offered foam filled pillows that made our second night much more comfortable. Next time we’ll order the foam pillows immediately upon check in.
* The Wi-​fi worked flawlessly in our room and in the lobby, and all other room amenities were up to the Marriott standard.
* They had roped off a large part of the parking lot for some reason so competition for parking spaces was intense. This situation only eased late Sunday night when enough people had checked out. I don’t think they have enough space to create enough parking when they’re fully booked, so be forewarned.
We observed an interesting incident while having the Sunday buffet breakfast. One person had cleared dishes off a nearby table and a small packet of jam fell on the floor in front of the buffet line, unnoticed. It sat there as another employee (name withheld to protect the guilty) came by, eyed the packet, and then made a very conscious decision that it was «below her pay grade» to bend over and pick it up. She passed by again in 30 – 45 seconds, and again made the same decision.
Then along came Raphael, pushing a huge cart full of clean dishes. He spied the packet, paused with his heavy load, walked over and picked it up and tossed it in a wastebasket, then went on with his «real» job.
Just then some guy in a nice suit came by wearing a Marriott nametag, so I motioned him over and inquired if he were somehow connected to the restaurant. Turns out he was the Director of Operations for the whole hotel, Mark Van Wagenen. I related the story of the errant jam packet, and he said he would make a point of telling that story in the staff de-​briefing at the end of the shift. Sort of a real-​world «teachable moment.»
To the young lady who refused to pick up the jam packet, you have much to learn from Raphael.
The next morning I was in the lobby and along came Mark V. He offered to get me a cup of coffee, which I declined, and we chatted a bit more. In the 6 – 7 minutes we chatted he stepped aside at least 4 – 5 times to open the doors for entering and exiting guests, some with kids and strollers. He sees everything. He misses no opportunity to be of service to others. That same young lady has much to learn from Mark V.
Would we stay again? Sure. But we’d try to schedule our stay when there would be more parking spaces available.
Dean Herrington

We had a large group staying here for a 3-​day conference.
Let’s start with the event planning staff: I think their event staff is FANTASTIC. They know exactly what they need to do to make someone feel like a VIP and were on top of everything. Every small issue was addressed immediately. Changes were made on the fly and promptly. I have no complaints.
Rooms: always clean, comfy bed, free water, again no complaints! The hotel is directly off 400, so I was a little bit concerned about traffic noise, but I never heard any of the traffic.
Food: since we had all-​day meetings, we had breakfast and lunch at the hotel. This is probably the only reason why I’m not giving them 5 stars. The food was decent, but a bit bland. It really didn’t impress me. The breakfast was decent. I was really not impressed with the lunch food. One day we had fried chicken and the chicken batter was soggy, but the chicken was dry. It was not very good.
Restaurant/​bar: we also had lunch twice at the restaurant in the lobby and there is probably the only area of the hotel where the service in the hotel is lagging slightly. We were there for over an hour for a lunch for 6 people.
Bottom line — this is the only full-​service hotel North of the Perimeter. The facility itself is great. Well maintained, the service is first class. Food is meh. I would definitely have a meeting here again and would recommend for anyone to stay here. Just find an off-​site place for food.

I stayed at this hotel for 2 nights and really enjoyed my stay! We came right after Christmas of last year. I had no troubles finding the hotel nor did my friend who came to see me. It is located right off the highway and they have ample parking spaces.
Their lobby was so beautiful with Christmas decorations and everything looked fairly new. I thought it was cute that they have the American Girl experience here. Nice touch for families! Checking in was fast and easy, nothing really stood out from the front desk but was pleased to get my keys quickly.
After check-​in, my friend and I went to the bar for some drinks. It was a little crowded and loud but good atmosphere still.
We had breakfast included with our stay and it was fantastic! They did charge extra for my friend making a second trip. but I guess any other buffet would do the same. The servers were very friendly and the manager of the restaurant took time to greet us.
They have an indoor and outdoor pool, but I didn’t use it. Fitness center looked great but didn’t use it either.
My only wish was that they had free Internet, but not a deal breaker because I wasn’t here for any business.
The room itself was spacious, clean and the bed was soooo comfy. We didn’t need service during our stay and our room was not touched, which I appreciated.
I had a great staycation :) and definitely would come back in the future!

At first glance, I was impressed with this Marriott. The lobby is well decorated.
Monday night, so I understand it may not be their peak operating staff, but the front desk staff were almost always on the phone whenever I approached them.
They close the indoor pool as well as outdoor pool when there is a thunderstorm, which I don’t quite get. Better safe than sorry I guess? Sort of defeats the purpose of an indoor pool, if you ask me.
Staff were always courteous and helpful, even if busy. They helped me with everything I asked them to.
I just joined Marriott Rewards, and somehow I got a concierge-​level room. Not sure how that happened, but it was a nice surprise! The concierge lounge has a staff person in there at all times, and serves complimentary breakfast, appetizers and dessert in the evening. There is complimentary soda, juice and water available at all times, but the alcohol is cash bar. Still, nice! Good place to go and chill if you want to be around some people or are sick of being in your room.
I ate at Vidalia, their on-​site restaurant, and was underwhelmed by the menu choices. I ended up getting the ribeye steak, which was $ 25. I ordered medium-​rare and got something still mooing. I’d rather they erred on the side of rare (no rhyme intended), so I didn’t complain. The seasoning was a bit strong as well, but not worth complaining about either. Loved my baked potato, but for $ 25 kinda wish it came with a side salad or something… I’d have been happier with a smaller steak and potato and a side salad for $ 25 rather than a giant potato and sizeable steak. The waitstaff were attentive and friendly though.
My room smelled kind of musty/​moldy, like it had experienced water damage, and being on the top floor it probably has. But I couldn’t find any evidence of leaking or obvious damage to the carpet or drapes or other textiles in the room. My bed linens were fresh-​smelling, which is what counts.
Overall, pleasant enough stay but I expected a little bit more from this hotel, given its appearance from the outside/​lobby.

This is the 2^nd or 3^rd time I’ve stayed here at the Windward Parkway Marriott. Just got back from a 2 day stay while in Atlanta on business. The hotel is in a prime location to highway ¹⁹⁄₄₀₀ and a TON of shops, restaurants along Windward. The actual rooms include the standard Marriott bed (which is darn comfortable), desk, chair, tv and Bath & Body amentities, but the décor is the older style (doesn’t have the newer bed linens, décor, red lamps). Not that it’s a negative, just pointing it out.
Love that you can get Starbucks coffee in the mornings at the bar, very convenient. I would definitely stay here again.

Just spent 4 nights here for a National Meeting for my company. As an attendee of an event for approx 100 people, the staff ran every event we held here smoothly.
Check-​in was fast and friendly.
The rooms were clean and functional.
The bed was extremely comfortable.
Nice Bath and Body Works amenities in the bathroom.
Breakfast was decent — they have a buffet, but I opted to order off the menu each day. (I think the buffet was around $ 19.)
Check-​out was also efficient and friendly.
Our group spent nearly every moment on site the property with breakfasts, lunches and most dinners catered. Again I’d have to agree that the entire staff was friendly, and as attendee it appeared as though everything was attended to and without a hitch.
Overall a typical «business hotel» with friendly service.