The UPS Store

I was not able to tape my box and was told that as a courtesy it is free. But next time I have to buy my tape. Ok good to know. Never had this problem with fedex.

I have used this location on multiple occasions with no issue and always found them to be helpful and efficient. This year I used them to mail two packages at Christmas. I had packed the items myself — placing bubble wrap around the items in their gift boxes and then additional packing paper and bubble wrap in the mailing box that contained the two wrapped gifts. I was asked if I wanted them to add packing materials and I said no, that I thought they were wrapped sufficiently. A second employee, Joyce, came over and told me that if the items were damaged that UPS MAY CHOSE TO INSPECT MY PACKAGE AND IF THEY DETERMINED THAT IT WAS NOT ADEQUATELY PACKED TO THEIR STANDARDS they would deny my claim for insurance. I said ok, believing my package would easily meet the standard. No one indicated that my package was not «to standard». Both of my items arrived broken, not surprising since the box was clearly dented at the corner. I contacted UPS (via phone), was told to hold the items and the packing materials/​box for 5 business days and I would be contacted by UPS regarding my claim. They also said they might request to pick up my item for further inspection. I was finally contacted today by the UPS store (well after the 5 business days promised) and was told that they would not be filing an insurance claim for my items. More interesting that while I clearly remember the transaction (I only shipped two packages this year and both the same day, same place) the store personnel told me that they specifically remember my transaction and that they had expressly told me that the item would not be covered for damages because it was packed inadequately and that I agreed. So — my takeaways from this experience:
1. This UPS store must do so little business and ship so few packages that they are able to remember every transaction (guess they will go out of business soon due to inadequate revenue) –or — they are making up a conversation that they think should have taken place based on notes they placed in the computer that I declined additional packing materials.
2. This UPS store thinks I’m stupid. If I was expressly told that my package would not be covered by insurance, why would I forego a few extra dollars for extra packing peanuts! I’m smart enough to manage $ 2.45B in annual expenses for a large corporation and I think I could understand that a few $ for packing peanuts would make sense in lieu of NO INSURANCE COVERAGE. I was never told that my item did not meet «standard» only that UPS might investigate to see if it met their standards.
3. This UPS store doesn’t care about customer satisfaction. After telling me they would not be filing a claim, they attempted to end the call. I held them on the line to ask how I could appeal their decision. They said there was none, nor did they make any attempt to salvage my experience, keep me as a customer. They have lost my business. On a positive note, I spoke to American Express and they will refund me the purchase price of both items and their customer service could not be better!

This place seems alright. I needed to drop a package off that I had already arranged for online so I went here as it is closest to me at work.
Very small but it’s in a strip-​mall so that is to be expected. I was in and out real fast but it seemed to be tidy and clean.
The woman working the counter noticed I was just dropping off and ushered me to the correct area. She was very nice and was not concerned that I did not come there to purchase anything, per se, from their store.
I will probably be back here soon and will have more to contribute after some more investigations…

I don’t give out one-​star reviews lightly. Momma told me if I didn’t have something nice to say, then don’t say anything at all. :-)
Every time I go here, I feel like they are nickel and dime-​ing me to death. Every little thing costs a bit more. At a certain point, I just said no. I suppose this is the business model of the UPS Stores. But to me, even the post office is preferred to this place.