Primary Residential Mortgage

Re: Larry Oliver and Chris Wiley.
Initially Mr Oliver was very friendly and helpful; my realtor and myself were impressed with his positive and confident attitude.
BUT, when we got close to the closing date the communication fell apart. We could not reach him, and he didn’t even confirm whether or not we were ready to close by the close date!!! He went MIA at the most important time in the whole process. My realtor and the seller (and even the escrow company) could not believe how unprofessional, unreliable and rude this man was.
When confronted regarding his silence he became angry and confrontational, he didn’t seem to take responsibility for his part of the proceedings. As a result I «fired» him and began to work with his boss, Chris Wiley. Unfortunately Mr Wiley proved to be unreliable and dishonest as well. Even though I was promised Mr Oliver was «off the case» he was actually still working on it even on the date of closure. Mr Oliver actually called during my signing, upsetting myself and the escrow office staff.
Not only was Larry rude, he did a poor job putting the work together, making errors in the process, including not following my request to include property taxes in the mortgage! Seriously? As a result the closing itself was very stressful and the numbers were significantly «off» and not in my favor.
I cannot recommend Mr Oliver or Mr Wiley due to their unprofessional and dishonest conduct. Buying a home and obtaining a mortgage is stressful enough; poor quality service is just not necessary!
BTW I went through a different mortgage company to later refinance my home and the experience was POSITIVE in EVERY WAY!