US Post Office

Just moved into town. Attempting to mail a few packages to family, and was told by the cashier Sherri that the return address should match the city I’m sending from. I advised that some of these are pre-​paid mailing stamps and I was told that I can mail them from any United States Post Office. She then replied that yes I was able to but her post office would not get credit. All I was trying to do was mail something through a United States Post Office. So, wait, I am able to mail these packages, you just wanted to give me a hard time? I tried to be prepared. Horrible customer service.

Sure it’s old, run down, has lines that take days to go through, but disgruntled workers are far and few between. This perfectly sized post office sits just off the main drive in Alpine filtering locals in and keeping tourists at bay. With the surrounding community living mainly out of the main town there are post office boxes galore and take over two-​thirds of the customer lobby. Rates are fair for box rentals and the attitudes behind the counter (most of the time) are pleasant and filled with true small town cheerfulness. As you stand in line you realize that many of your fellow customers have a relationship with the postal workers asking about the kids, goats, and local happenings. Perhaps this will put you out of place for the time being until you walk up to the counter and receive the same friendly conversation. They instantly make you feel like you are part of the community and are truly interested in the joys of your life. The drive way is a bit tricky if youve never been. Small and hidden unless you are looking for it, it is easy to drive by. Located right next to a school bus stop, be prepared to wait for a bus to load/​unload our young citizens just near the parking lot exit.

I sent a time sensitive letter to a government office on 8−24−15 by certified mail return receipt from Alpine to San Diego. 5 days later and the letter was never delivered and the post office doesn’t know where it is now. Poof!!! It just disappeared.
I also want to mention customer service rep Jorge for his terrible service on 8−24−15. I got to the post office a few minutes before closing and I had to fill out the certified mail paperwork for two pieces of mail. At 5:01 pm Jorge began insisting rudely that I needed to bring my mail to the counter now. I advised him that it would be another minute and he just kept insisting that I bring my mail up right then. He rang me up at 5:03 pm. I apologized for going a few minutes past 5 pm and he didn’t respond (Awkward silence– insert crickets here). When I left there was still a customer being helped by a female rep so they were not closing down until that customer was done anyway.
When I called the USPS on 8−28−15 Jorge answered the phone and promised to call me back in 30 minutes. He never called back. When I called again two hours later I was treated to more of his customer non-​service.
Seems like the USPS just keeps becoming more irrelevant, unreliable, and expensive.

Sorry to read such bad reviews of our Alpine post office. I totally agree that there have been a few duds working at the counter over the twenty five years I have dealt with the Alpine Post Office BUT that doesn’t seem to be true any longer. I now find the staff to be friendly and courteous. Once in a while we receive a letter that is addressed to someone else but I simply return it to our mailbox and it’s taken care of. We can’t complain about our mailman either because we find him to be hardworking, courteous and efficient.

Two packages lost?
We had tracking numbers
Showing delivered to our PO Box, not there
The guy who has been so rude in the past stepped up and found them in the back.
He was very helpful
The «stuffers» that’s the two women who put your mail in your PO Box and your mail is all mangled must have not put the notices card in our box
We give them two stars or less.
Five stars for services in finding our packages after two trips and two phone call to the Alpine USPS
Things are improving

I was surprised to see the other reviews. I thought they were very kind and helpful. I have come in right as they were closing on two separate occasions and they were very welcoming and patient. I appreciate that.

This alpine post office is in need of reconnecting with people in a nice professional manner. The staff is sometimes helpful, however, the manager/​postmaster is completely unprofessional. He is not only rude but insulting to customers. I’ve seen this happen on a few occasions. It happened to me recently; some of my mail blew away as I was checking it– I saw I had notices to pick up mail at post-​office. When I told the manager I didn’t have the slips & before I could explain– he completely blew up– in attitude-​telling me how much trouble it is to retrieve the mail without the slips. He came back seconds later– not even looking, letting me know that I didn’t have any mail in the back. I know he didn’t look nor did he have any concern for my mail being delivered to me. I would think that would fit into the scope of his job responsibilities– after all it is his Job– it bothered him that I bothered him. After reading the posts here, I’m convinced its not just me.

I tried to look past the dreary exterior and walked in to mail a letter. Yikes this place is a time warp from the 1970’s in terms of décor and technology. I swear I saw someone on a typewriter. Too bad the postal annex down the street is a tinge worse.

I have done business with this Post Office for in excess of 20 years without so much as a single complaint… I’ve had the same mailman for at least 10 of those years, and know just about everyone at the Post Office at least by face, if not by name… Never have I encountered such a worker as «Brian», who is a newcomer to the staff, and about as nasty of a human being; using the term loosely, as you could ever regret to encounter… Deal directly with UPS or Fed Ex, both of which provide awesome package service without any lip service involved; especially since options are very limited in this town, it would appear they take advantage of that… I have already complained about this individual once, and I am now complaining again; from what I know it is highly illegal to withhold someone’s mail from them… I guess I’m about to find out…

ALPINE POST OFFICE, you’re horrible! As an American Veteran, I have been all over the world! With that I must say… This is the WORST post office in the history of mail delivery!!! I live near, just a few miles away from this post office… yet several companies have called to tell me that they have returned mail for me! In addition, they constantly send me mail that isn’t mine! I’ve called this post office, and they were rude! I’ve spoken to carriers and even left notes in my mailbox! Nothing has improved! They still mess everything up! Horrible operation! I’m being honest! Time for a P.O. Box in another city! Sad!