Sears Auto Center

I would avoid this location at all costs, frank is the only competent technician there, also the sales staff is terrible and will overcharge on labor

Writing this while waiting over 2 hours to get a leak in my tire repaired. Currently, the place is dead. I made an appointment 2 days prior. It took 25 minutes to officially turn my keys over and check the vehicle in. I think they have 1 person answering the calls and doing the work. Phone keeps ringing and they answer it about 15−20% of the time. If the employee picks up, he informs the customer they can’t handle the business today and they will have to make an appointment. If he is dealing with with a walk-​in, he informs the caller he will call them
back. I feel this is the «twilight zone» of auto repair shops. It’s the equivalent to 2 people entering a restaurant and 1 asks for a coffee to go and the other wants a sit down 5 course meal. The coffee order has to wait until the 5 course meal has been prepared and eaten. I’ve never waited this long to get this done. In the time, I’ve been here, I’ve read reviews to take it to Costco for a free repair. Lesson learned on my part if I ever make it out of here. Finally left after 3.5 hours. The bright side is the other gentleman waiting as long as I did for an oil change and tire rotation was informed that his steering was no longer working. Obviously, they touched something they shouldn’t have. Will never return.

The customer service reps answer the phone with «How may I earn your business today.» In reality they’re behavior communicates «How may I loose your business today.»
There prices and mechanics win customers, but their customer service or lack there of looses customers. The customer service reps are pleasant enough but either the reps and/​or the systems are incompetent and/​or there is inadequate training.
Checking my cars in and out has consistently been such a long painstaking process that I’m surprised there are no chairs in the lobby. I call this morning at 8:02 am for an appointment and am ask if I would like a call back or be put on hold. Request a call back. 1 hour and 20 minutes later, still no call back, so I call back. Rep says I just got here, it was so and so and puts me on hold for so and so, rather than apologize and attempt to help. I hang up after 4 minutes, call back and try to make an appointment with whoever answers the phone. Put on brief hold for a minute or so and then told there are no available appointments for today, only tomorrow afternoon. Make the appointment, but advise I’ll probably take somewhere else if they can fit me in sooner. He missed the perfect opening to say «sir, we have no appointments but if you can leave your car with us for the day, we’ll get to it today.» I’m sure most of their business is walk-​ins, just like everybody else.
Despite your good prices and mechanics, you are making it too difficult for me to do business with you.