Toys R Us

I’ve been here a few times and my main points are…
1. Lack of staff (at least staff you can find)
2. It’s a little dirty
3. Will. Not. Answer. The. Phone.
I have called them probably 5 times in a row today and after I get to beyond the «for exciting employment opportunities» etc. portion it just rings and rings then clicks for a while.
I ended up calling a different location and had someone on the phone in a manner of seconds.

never have any of the good toys at this location.

Its been probably 25 years since i been in this Toys R Us, or any for that matter. I forgot how massive this place was. Sadly it was 8:30pm so We didnt have a lot of time to look around. But whats not to love. Where else will you find a warehouse full of toys? I was looking for something specific. A PS Vita case. Which, they had nothing related to PS Vita, except a few games. But def spent the whole 30 min walking around looking at everything.
I was wondering why so many 1 star reviews. They all seem to be related to customer service. Maybe it was luck of the draw. But 3 times we were asked if we found everything we were looking for. Once while walking around, a second time while i was in the electronics section and again while checking out. Employees were friendly and had smiles on their faces. No complaints. The ultimate place for the kid inside.

I’m not a huge fan here, but the price and selection (combined with a coupon) had me surrender and buy here. I ended up here buying a bike for my son, and they had a 20% off coupon going around. This combined with their overall selection, made the experience tolerable. The issue here is just the lack of customer service. From start to finish, you feel like you are all on your own here. I bring up the ticket to purchase the bike, and want it assembled. The guy at the register tells me that in order to buy it like that, I just need to grab one off the rack. Obviously, paying the $ 10 assembly fee for one that has been tested and ridden around the store a bunch of times isn’t an appealing option. I ended up getting them to build me one, but it wasn’t without a little coercion. They promised to call when it was done, but didn’t, I had to call there. Overall, I wouldn’t want to be frequenting here anytime soon.

ToysRUs — Altamonte Springs, Fl 32 701.
–Really conveniently located for I-​4, 436 and Altamonte springs area.
This is so visible and people cannot miss the store. One of the entrance is so sloppy –like you drive near San Francisco downtown where the road goes up and down really jumpy and nice!!:)
Anyhow, We were there on 4 062 013 at 20:15 pm to get something for cousin’s cousin which is long due, we all went to Cary. NC, but we did not give any gift… so this is for Baby shower, so we were able to go to ToysRUs during this trip to Orlando and get this knocked off.
Kathy –great and outstanding service personnel –wants to see how she can help or provide services, she wants to travel extra mile to customer. Great, positive and cheerful attitude.
Tyler who was in cashier wanted to explain every piece of information and he informs, if we send a good note, the management notices the next day itself. This is amazing and great.
he goes out of the way in detail to explain every bits and pieces of it-​nuts and bolts they say.
Tyler is really dedicated to ToysRuS
Kathy is a great asset to this Altamonte springs or any ToysRus for that matter
Sri

Tons of great toys? Oh absolutely! They let you play with them while in the store? You betcha! (Well, I don’t know if they LET you, but we did anyway). My biggest issue was the lack of visible staff. In a toy store this large, I would think there would be more staff around to help answer questions. I went with a friend to look for something specific, but we ended up mostly just playing with stuff, trying on super hero masks, and acting like kids. Although how could you not act like a kid in a toy store? They didn’t have the model car we were specifically looking for, but when we did find a worker, he made a suggestion to try Michaels (which by the way, Michaels has a bunch of model cars/​plans to choose from!) They also didn’t have a TMNT turtle backpack, so although we didn’t find what we wanted, we still had fun!

HORRIBLE customer service. They don’t carry what other stores have. Stay away!

Bad customer service, rude staff

Sigh. I pass this store to and from work every workday, so it’s convenient to stop at when I see something in the sale flier that my hubby deems as a «must have». Each time I come in here, it’s the same thing. Staff is hard to locate, no one in the electronics/​gaming area and sale items are rarely in stock. It’s an old store that needs a facelift and some changes on a few levels.
My most recent trip had me seeking a Wii Super bundle in the Sunday sale flier. Headed there on Monday, was told that they were sold out and said to stop by later in the week due to a national scanning issue that had the bundle ringing up under $ 20, instead of the $ 90 sale price (Down from $ 160). I was told the bundle was sold out online and after waiting, they checked on their instore online system, it was sold out at every store in Orlando and due to scanning issues no rainchecks were being issued. OK, not a prob. I stopped by this store 3 other times during the week, same issues and was again told it was still sold out online and at every store in Orlando.
I called the store on Saturday, same info, sold out everywhere. When I asked about the rainchecks I was told that no rainchecks were issued due to the item «probably» being discontinued. Well, thanks for that info on any of the trips that I had made earlier in the week.
Frustrated, with a pouting Hubby, I went online and saw the bundle sale was a great deal compared to other current online prices. On a whim, I went on the Toys R Us website and the Millenia store had the item in stock for pick up. (WTH?!) I paid for it, got the sale price and had a great experience the next day. I will not return to this store, even though I drive right by it, 5 days a week.

Man, did Toys R Us tick me off! So much that I’m swearing them off forever for their lousy customer service. I’ll try to be brief:
We bought my son a Little Tykes Neat & Tidy Cottage for $ 150. 16 days later it was on sale for $ 130. I called to see if I could get the difference and was told they only price guarantee for 14 days. However, they have a 90 day return policy. So, I asked if I could bring the item in, return it and repurchase it at sale price and was told yes. Now this thing is huge, but we still had it in the box so even though I didn’t like it I was going to haul the stupid thing back for the $ 20.
Well, I called again just before going to make sure I wasn’t jumping through their hoops for nothing and was told by a manager (this was at the Altamonte store) that all I would have to do was bring in the receipt and they would give me the difference. I got the guy’s name and went to the Ocoee store to get my refund. I was told that they wouldn’t do it because it wasn’t their stores manager that had said it was OK and said that the sale didn’t start until 3pm Friday (it was 12:30pm).
Frustrated I left Ocoee and had hubby take the receipt to the Altamonte store that Sunday only to be told that the sale had ended! What!!! I couldn’t believe that one store wouldn’t honor what another store had promised. I call corporate customer service only to be told that «there was no corrective action they could take at this time». I told them that I have a 15 month old and asked if it was really worth loosing a lifetime customer because of $ 20. Well, obviously it is because they gave me the BS again, «there is no corrective action we can take at this time»
So Merry Christmas Toys R Us… I’ll be doing all my shopping elsewhere from now on!

Great place to get young kids toys but this place has changed alot in years and they always keep moving stuff around.