Ernie’s Towing

This is the first time I’ve taken the time to write a review for anyone or anything, but I just had to for Ryan! He is so knowledgeable on mechanics and car issues and saved the day! He arrived within 10 minutes after I called Ernies Towing and had a great positive attitude. I really was impressed with his knowledge and friendliness and positive attitude. Thank you for your quick and awesome help!

Steer clear of these insidious crooks! What a scam operation they have going.
After our daughter’s car was involved in a Hadley accident, apparently, the police called this scheister outfit to tow the car (hmmm, if I didn’t know better — I’d think they were in kahoots!!!), despite us having AAA. Because it was Christmas Eve, we couldn’t do anything until Dec 26, on which day I was told that no, I couldn’t get the car on Sat Dec 27.
Turns out I could, in fact, have got it on that day.
Result? They fleeced even more $$$ (at $ 35/​day) out of me (total $ 285). The «people» that were behind the counter were unhelpful, uncaring and a sorry, pathetic lot. Oh, of course, they only take «cash» — which doesn’t surprise me — trailer trash like them only ever deal in cash.
I truly hope this business goes under. Fast.

This business is notorious for scouting out cars parked to be towed. I would not be surprised if UMass, the surrounding apartment complexes around Amherst, MA, and the town have contracts with them which give them free range on towing.
I was unfortunately the victim of wrongful towing, during a rainy fall night at around 9:15pm. I parked in the Visitor’s section of the Town House parking clearly behind the green line that separates permit parking and visitor parking. My friend and I verified 3 times to make sure. The next morning, my car was missing from the spot and when I called them they hadn’t even registered it into the system so they could not even find it! How unprofessional. Even though once I went to the towing lot, they told me they towed my car at ~9:30pm, a mere 15 minutes from when I left my car.
The woman at the cash register was disinterested and difficult to interact with. She pulled up the record of the towing incident and called the guy so, it was my word against the driver’s. He illegally towed my car and I was slapped with a $ 150+ charge to retrieve my car. There’s a confusing sign that also shows the rates, and the overnight/​additional day fees did not seem to add up. Another huge inconvenience is they ONLY accept EXACT CASH. So I had to hunt down an ATM and then pay for them. I’m sure others have tried and failed to argue this.
Also the previous 5 star reviews are deceptive. Take a look at the ones for the Northampton establishment owned by the same corrupt misers. It will give you more color about how dishonest this business is.
Park at your own risk… Don’t expect any protection from Ernie’s Tow-​happy henchmen.

Nicest guys!

I drained my 3-​year old car battery and was unable to jump start it the usual way. I expected to have it towed, but Ernie’s was able to start it in seconds with a stand-​alone device for $ 55. Arrived quickly with great communication. Saved me $ 100+ in towing charges.