Jaguar Land Rover Anaheim Hills

This review is a little late, but better late than never.
I kept my world and I ended up purchasing a vehicle from Jaguar Land Rover Anaheim Hills. I am in love with my Range Rover Sport. I couldn’t have asked for a better car buying experience.
Robby and John are awesome!!! I would recommend going to see them if you are planning on purchasing either a Jaguar or a Land Rover.

Hands down THE BEST dealer experience I have had to date!
I was hesitant to purchase the LR/​RR brand after reading mixed reviews on the brands reliability, after about a month of searching I found a used Evoque with low miles and still under factory warranty (not at this dealer). I use a local Rover mechanic in the Inland Empire for my maintenance services after my mechanic suspected a failed Head Gasket he suggested having LR look at the issue under warranty.
RusNak LR did not disappoint, they took my Evoque in no questions asked and provided me wheels while my car was being worked on. Really shows they value your purchase of their brand regardless of where your ride is coming from. Every luxury brand needs to fallow in line behind RusNak they know what they are doing. When its time to purchase LR/​Jag I wont be going any further than here!
Joe in the service center was top notch, thanks RusNak!

Sven and his team were nothing but top notch! Greg Suzuki was my salesman and he walked thru everything start to finish and did everything he said he was going to do. Picked up my new RR Sport this past Saturday and it was as easy and smooth of an experience as it gets. Thank you guys!

Greg helped my parents with their new XJ. He was a great guy with great service. Definitely coming back to him for the next purchase

I decided to go down to Land Rover Jaguar Anaheim Hills to take a look at the new Discovery Sports. I met Gary and Robby who were both great! They took great care and time to listen to my many questions. I didn’t feel any pressure (not at all what I expected from a dealership).
These guys are truly great at what they do! I’ll definitely be referring everyone I know over to them!

This dealership must be a hit or miss with the sales dept. For me and my gf we give it a miss. Came here to purchase a range rover sport and got started off to a good start, our sales rep William did a great job helping out however after finding the vehicle we wanted and working out the deal is where the shadiness began. To be frank i had a payment range in mind with down pay for the msrp vehicle and it was very doable since range rover barely or exempts any discounts its a no bull price. Long story short we get a ridiculous payment and down payment requirement, understandable since my gf auto history was short. Required 9k down via us bank and wasnt told how much payments were since they tried to convey us to sign with chase bank. So we agreed to sign with chase then comes back with a deal we didnt agree upon and says that is the best we can do sorry. Got annoyed and left and stopped by cerritos land rover, they ran some numbers and wow we were applauded with the numbers. Same msrp car with payments $ 224 less than anaheim hills offer with only $ 2k down payment. It was a no brainer deal signed! And was told that 9k down payment that was needed from us bank at anaheim hills was bull!!! For future landrover purchases i highly suggest cerritos or san diego.

This place is 5 star plus!
What’s worst than going to the dentist? Going to a dealership. Not so at this amazing place. I did all my research on the car I wanted, and this location popped up with the vehicle and price I wanted to pay. Well «duh, its a car dealership» is what your thinking, but here’s the kicker, I wanted a 2010 Ford Escape. Not the high level, six digit amazing vehicles they sell, but a 10k, chick on a budget, well maintained, looks good, could pull up to valet and not get my feelings hurt car. Amazing! When I was doing my research, I was sending emails to a few dealers, Luis got back to me within 5 minutes. I said I’m coming in on Saturday, called when I was on my way, no problem. When we got there he was wrapping up with a customer and told us his colleague Patrick would help us. Sweet! Patrick got us set up, took a test drive, got us going, and got the deal done. I swear they treated us like we just spent 100k. I’m so happy with my car I can’t even take it!
Don’t let the name fool you. This is not a pretentious group of people. Everyone is friendly, wants to make sure you stay hydrated (totally get it, the prices on those cars are a serious down payment on a house), but make you feel like they really want you to be happy with your purchase. No matter what make and/​or model it is.
When I have $ 120k in the couch cushions, I will be back to get one of the cars on the marquee. Until then, I will just go back and have my car detailed on occasion.
Thank you SO MUCH Luis and Patrick for making this this beer budget girl feel like she was drinking champagne.

I was recently directed by a friend to Greg Susuki at Land Rover, Anaheim Hills to answer a few questions about the newest addition to the Land Rover vehicle family (Discovery Sport). Greg was extremely knowledgeable in the company and vehicle. After completing my research of vehicles and dealerships in the Southern California area, I came back to Greg. I ended up purchasing a new vehicle for a variety of reasons, one of which was because of Gregs no nonsense approach and truthfulness. I was extremely happy with the process and look forward to doing business in the future. Go see Greg the next time you are in the area. You may just find yourself a proud owner of a new vehicle.
Fred
Rancho Cucamonga
2016 Discovery Sport.

I’m giving this dealership a 5 star rating because of my interactions with their parts department. I was on the east coast when my car broke down in a resort area. I needed to find a part and decided to call the west coast to have a dealership locate the part for me since all of the east coast dealerships were already closed and the repair shop couldn’t get the part right away. Robert in the parts department answered my call. He was pleasant, understood my issue, didn’t complain about doing something that wouldn’t directly benefit his dealership and quick. He looked up the part for me, located it in 5 states, told me the closest dealership AND gave me their phone number ALL with a winning attitude! I am so impressed! If that is the way this man treats his non-​customers, I can only imagine how great he would treat people who have actually purchased a vehicle from this dealership. Excellent, excellent, excellent! This is the type of service I hope my employees would deliver. It creates all kinds of good will and warm fuzzy feelings. Yay to Robert and thank you for helping me out!!!

Gary Touzjian (Sales) and Jeffrey Assad (Finance) I can’t thank them enough. I completed a finance app online and within days I was driving off in my new Range Rover Sport. Absolutely beautiful and hassle free. I have purchased several vehicles over the course of 20 years, to include Mercedes, BMW, and Porsche. By far, this dealership and the service from Gary and Jeffrey was the best. No pressure, pure professional, caring about me as a person and understanding my needs and wants. They went above and beyond making sure I was taken care of and satisfied with the purchase. I was the last customer of the day, staying until the lights went out and Gary and Jeffrey stayed extremely patient and attentive, answered all my questions pertaining to the car making sure I felt comfortable before driving off. I highly recommend and will continue to do business for future vehicles.

I decided sometime ago to pick myself up a Land Rover. I initially started looking at used Land Rovers as I believed I could get more value for my dollar. I paid visit to a few Land Rover dealers in the Southern California area and among them was Anaheim Hills Jaguar-​Land Rover. I quickly realized for a variety of reasons that CPO was the only way to go due to warranty options and a tracked service record. I settled my mind on a 2013 LR4 very specifically because I wanted the V8 engine and the tempting 375HP in that beast.
When I spoke to a salesman and explained that it was my intention to actually use my Land Rover the way God had intended and do some off the beaten path travel he directed me to Greg Suzuki. Land Rover DNA is as a vehicle for adventure! After speaking to Greg Suzuki I had a very good understanding of options and services Land Rover of Anaheim Hills offered.
Fast forward to a few weeks later when I was ready to make a decision. I had visited other dealerships but was still most impressed with Greg Suzuki. He was a straight shooter, made no false promises, and was patient with my questions and frequent visits. After reviewing his CPO inventory he asked if he could show me some financial options that may make a new LR4 more tempting. He did and I was impressed. I wound up ordering a custom build 2016.5 Silver Edition LR4.
(The new LR4 has a 340HP V6 and I don’t think I missed out on anything with that V8.) Greg, in his patient and skilled way, brought me from a used, to CPO, to new, to custom ordered Land Rover. As I waited I met not one — but two of Greg’s clients. He has a solid reputation and plenty of repeat customers. That says something about a man.
My predicted delivery date was the ⁴⁄₂₉ so I was quite pleased when it arrived early and I received a call from Greg. Not only had it come in early but he was asking to meet up and finish the sale. Of course life gets in the way and I told him it was absolutely impossible that day as I was in dispose until at least 7pm. Perhaps some other places would have clicked their tongue and said «Oh well.» but that is NOT how Greg Suzuki operates. No, instead he had a rush detail and prep job done, finished helping the customers in his office, and delivered my new LR4 — contracts in hand and all ready to be signed — at almost 10pm at night. THAT is what I consider dedication and customer service. He then politely excused himself and was going to take an Über back to his dealership. I absolutely refused and drove him (happily) in my new car back to pick up his own car and end his day at nearly midnight.
Every Land Rover dealer I visited made an impression. Some more than others. Reality is however I’m not buying a free cup of coffee or nice décor. I’m buying a luxury brand vehicle and was far more impressed with the service provided by Greg than the building or brochures. Any business can build a nice showroom but to staff the kind of customer service representatives who truly care about their customers satisfaction is a rare, rare quality.
If you chose to visit Anaheim Hills Land Rover, ask for Greg Suzuki. He’s busy but accommodating and worth your time. Greg Suzuki truly embodies the Land Rover motto: Above and Beyond.

By far the best car buying experience I have ever had! Thank you Patrick, our Salesman :)

I visited Anaheim Hills to shop for an Range Rover Evoque and David was very helpful with helping us search for our car! It was really hard to find the particular one we wanted but he was extremely helpful and friendly. We also did a test drive with him and we fell in love with the car. Now I am very happy with the Evoque thank youuuu David! :)

Joe Saeh is the best! He got me into what I wanted
Payment, car, smooth process not the typical exhausting process of buying a car. The service was great! So happy thank you !!!

YOU TOLD ME TO LEAVE SO I DID AND DROVE RIGHT TO LAND ROVER NEWPORT BEACH!!! I WILL NEVER BE BACK!
So me and my other half stopped in here to look at a new Range Rover Sport. We arrived at 9:40am which we would soon find out is a no-​no at this place!
The lot was wide open with 3 cars in the customer parking area.
We parked and started looking at a few cars parked near the entrance to the showroom.
We could see there were people in the building. We thought eventually a salesperson would come running out.
After a few minutes of looking at cars we hear a man with a foreign accent basically yelling at us over the exterior loud speakers. At first we assumed it was them paging someone for a phone call or something and didn’t really pay attention until he starts describing what we are wearing and yelling «you are trespassing and must leave the premises immediately»… it took us a minute to even realize he was yelling at us … by this time it was 9:45am and even tho there were employees in the building he was yelling at us for trespassing because the dealership was not open yet (I later found out they opened at 10am).
«You must leave the premises immediately, you are trespassing, we are watching you»… we kept hearing him yell this over the loud speakers of the car lot.
Its not like we were there in the middle of the night…
Its not like we are in South Central…
No, just Anaheim Hills at 9:45am getting yelled at while I look at an $ 85K car!
15 minutes BEFORE the dealership opens!
Screw you Rusnak!
We did leave as instructed and drove straight to Jaguar Land Rover Newport Beach.
Guess what… they actually wanted us as customers!
And guess what? they got us as customers and I will continue to drive a little further to go there AND I will tell everyone else I know to go there over this low class dealer!
Just a thought… there is a nice way to ask someone to leave to tell them that your crappy dealership isn’t open yet. If you did it right, you might even get them to come back and still be a customer.

Not the level of service expected from a Jaguar dealer.
Took my Jag XF for an oil change and next thing I know my car was on fire and a total loss.
They never told me what happened or why.
Their insurance company was also difficult to work with so I ended up filing a claim with my insurance.
The general manager was no help With getting me into a replacement car.
Tried to negotiate a price for a used car and they were not flexible at all.
General Manager said that they were not in the business of loosing money on cars.
Also said that I was just an insurance claim and that was all they could do.
My family’s lives were at risk. I lost me dream car and this is the service and feed back I received from the general manager.
Went to Newport Beach Jaguar and after listening to my nightmare they treated me like a real customer.
Gave me a reasonable discount and a huge discount on my warranty.
Newport Beach is 20 miles from my house but that drive is worth the service.
Never again will I even buy a key chain from Anaheim hills jaguar.
I now know why the service was always so bad… poor leadership in customer service from the top boss.

Although I didn’t end up buying a car from this dealership due to subjective color/​option preferences, my experience interacting with Patrick Branson has been stellar.
He’s been very curtoeus, honest and patient with my inquiries on F-​Type R. He’s also been very transparent with the quote details and he overall gave me a really great deal! I ended up getting the car elsewhere simply due to wanting another color that wasn’t available.

I came to Jaguar, Anaheim Hills for a free car wash, to my surprise, there was no line, usually a couple ahead of me ! Maybe because the forecast says there will be rain in a couple days, lucky me, I do not have 30 – 45 minute to wait for a car wash, busy business woman with a packed schedule !
While I was waiting for my 2015 Jaguar XF to be washed, I saw my sales rep Greg Suzuki, greeting me with a 2016 hug, I feel welcome here at all times ! Greg always took care of my service needs and always there to answer any questions that I have regarding my Jaguar. Within 15 minutes, just because I wanted a new XF model 35, he ran some numbers for me to trade in for a new 2016 XF.
Most car dealer or rep will not entertain new customers like myself knowing I can’t possibly afford a brand new 2016 model, I just got mine in April, 2015, Greg Suzuki present me with a pretty darn good deal for a trade but do I really need 2016 XF, it’s a want but not a need !
Greg Suzuki is by far one of my most favorite car sales representative, he was able to sell me a Jaguar when I was only drooling from a distance ! Greg always goes above and beyond to get his customers in & out, he is what I call a jiffy sales rep, not only did he sell me a car, he also earned my loyalty to this car dealership !
As long as Greg Suzuki works here, I will forever be a satisfied returning customer ! Ask for Suzuki in your next visit, you will know what I mean !

11/​23/​2015 Took my car in for routine maintenance. Everyone at this dealership has consistently treated me well, and gone above and beyond in terms of service.
When you hear them talking to other customers (even ones out of warranty or with older vehicles). They will give recommendations, and seem to have the customers best interests at heart. I was recommended to a body shop (for a separate issue) that did excellent work at an affordable price. They are now my go to place for paint and body work.
Joe Rivera (in service) is really good. He communicates well, and provides timely updates so you are never wondering about the status of your car. Detailed repair reports (peace of mind) I’m never left questioning this place. How many people can say that about car dealerships and their stigma? I’m a proud customer. Love my 2011 Jag XK.
Jags are on another level from the run of the mill BMW’s and Mercedes. Sexy, Beautiful, Powerful. Iconic and they turn heads.
Recently I saw the new Jags (XE, F Pace, redesigned XF) at the 2015 LA Auto Show. Barring any unforeseen changes to my finances: part of my evil master plan is to purchase the new XE (Baby Jag) in 3 – 4 years while keeping my XK. I would recommend to anyone to check out the new Jaguar. The XE has gotten rave reviews (beat the iconic BMW 325i in several tests) and looks even better in person. Awesome simply put.

You made our car buying experience pleasant and easy.
We bought a newer SUV we had been looking for. At a great price and in great condition.
I appreciate your honest approach & professionalism.
Thanks Greg Susuki!
Also our thanks to Brighton for your assistance.