Mercedes-Benz of Anaheim

We have experience with only two MB dealership in SCal. Anaheim and Long Beach. Anaheim is more competitive in their regular services prices. Jean Youkhaneh, the service representative assigned to us was friendly, helpful and kept us informed along the way while we waited in their spacious waiting room. We are very pleased with MB Anaheim and even though it is a bit of a drive for us, we will continue to come here for our future services.

Great experience. I bought a used vehicle that it was just as it was advertised. Immaculate condition.
Mike Sullivan our sales executive was great. Took time to explain the car functions and answered all of our questions. Friendly staff all around.
Financing was a breeze. The financing Manager was quick and to the point.
I recommend this dealer to anyone looking for a quality vehicle with great service.

Vijay was very personable and helpful. He recognized that my husband and I are very busy so he made the transaction as simple and as fast as possible. He found the car that we wanted with all the bells and whistles. This is my second car from this dealership and I would recommend anyone to them. There service team is top notch too!

I made my appointment to view a Mercedes SUV. I went into the dealership and the the selection of new Mercedes was very, very limited. Instead, I saw rows after rows of CPO Mercedes offering for sale on the lot. Nonetheless, I was not offered a test drive. Maybe they think that because I am a current owner of a Mercedes that I don’t need a test drive? The salesperson was very nice and easy to talk with but when I asked for a discount off the MSRP, he said the MSRP is the price that you are going to pay since we don’t make much profit on new vehicles. I know the profits on the used CPO vehicles are much higher than new vehicles, but if the customer is looking for a new vehicle, maybe a little discount off the MSRP would help? No luck on any discount off the MSRP after 15 minutes of negotiating. I was thinking about discussing my Mercedes trade-​in when I heard an older lady literally «begging» the other salesperson to offer a good trade-​in on her BMW and she would buy the new Mercedes on the spot. That salesperson spent 15 minutes convincing this lady that they do not offer good trade in value on vehicles, and she need to take her BMW to CarMax to obtain a decent trade-​in amount. Is this a joke? Then, the lady said if I take it to CarMax, can you guys beat the Carmax offer on my used BMW? That salesperson responded and said they cannot beat any Carmax offer and she should just take the Carmax offer and come back to Mercedes Benz of Anaheim to complete her new vehicle purchase. I turned to my salesperson and said that I probably need to take my used Mercedes to CarMax for the best trade in since you guys cannot even match Carmax offer price. My salesperson said that I am completely correct and I should take my used Mercedes to Carmax and take their offer. Wow! This is a first dealership that I have been to that is unwilling to meet Carmax trade in offer at all. In fact, may other dealerships are easily beating the Carmax trade in offer by at least $ 500 dollar. In summation, no discount off MSRP; cannot match Carmax trade in offer, and no test ride. Please tell me a good reason to attempt to buy a new Mercedes at Mercedes-​Benz of Anaheim?

Todd carter the general sales manager and Bhin the fleet manager provided me with the best deal and the best customer service a car buyer could ask for! No other dealer came close to the deal I got. You have to go here if your in the market for a Mercedes Benz. They have a modern and extremely clean facility with very friendly employees. I highly recommend Mercedes Benz of Anaheim hills I certainly will be buying all my cars from them as they earned a customer for life with my recent purchase. Can’t thank them enough and I’m extremely satisfied to say the least!

Stay away! Took my car with 39,000 miles on it to get one small fluke of a repair, they recommended $ 7,000.00 dollars worth of ridiculous repairs! You are so much better off going to a private repair shop where they don’t gouge you with «recommendations»! Unbelievable, never have we had these issues with the Range Rover dealer right next door!

This is my only negative Unilocal feedback. WARNING!!! BEWARE!!! This is a BAIT and SWITCH car dealership. After getting no help at #Fletcher Jones Mercedes Benz last week finding the new G Wagon I wanted, where I’ve bought 4 cars in the last 8 years, I left and went over to #Anaheim Mercedes Benz. I explained to the VJ the sales man exactly what I wanted. He took me out and showed me two. I got into the first and said, «absolutely No». The second was it. I told VJ I definitely wanted to buy it and not to sell it. He said to me, «your husband is never buying this for you.» I said, «I want it don’t under any circumstances sell it he will be back at noon the next day.» VJ still didn’t listen to a word I said to him. Apparently he’s never heard the phrase «Happy wife, happy life.» Also didn’t realize I have the most wonderful husband ever. I DONT THINK salesmen realize women buy cars too and have had a say for decades now. He said, «I won’t sell it, I’ll hide it in back.» And I watched my car drive away. VJ called my husband the next morning at 9am to make sure he was still coming in to buy the G Wagon, «My husband said yes.» and showed up promptly at noon. What he didn’t know was he was being called in to be told that car was sold two weeks prior to someone in Oregon. Who has time for hat nonsense? They then tried to sell him the other one I already said, «absolutely No» to. Saying its 20k less. Seriously, you go in to buy the top of the line G Wagon and 20k is going to be a selling point for a car my husband knew I had said no to. He told them that’s not what I wanted. That I wanted what they put me in and let me drive. The continued to try to throw in $ 400 options and sell other cars that had NONE of the options I wanted. Is anyone getting how ridiculous this is? They said they searched but there «was not another one». My husband walked out. He then went online and found another one, put the deposit down and I’m waiting for new SUV to be shipped! My hubby goes the extra mile and makes no commission? What?! Like I said, he’s the best ever! But be warned. All they want to do is sell the left overs no one wants with minimum effort. All they had to do was search inventory and make a dealer trade. If I were VJ I would have gone that extra mile and worked for that commission. If that weren’t my work ethic, I’d never be buying a G Wagon today. Without willing to go above and beyond for the client you’ll never get ahead.
I stand behind my bait and switch comment and want to be clear I DID NOT order my new one from them. It wasn’t even offered as an alternative. I found one across country that was just sold and they said they could make one for me. I would never go back to MErcedes Benz Anaheim

Service department is as good as it gets.
I’ve all purchase my cars somewhere but I always get them service here. It’s mainly convenience for me because I work right next door. But I must say in all the years that I been having my cars service here. It’s been pretty dam good. It was last year when I took in E550
in because the front brakes were acting up. About 2 hours later the service advisor call to tell
the my front rotors needed to be replace. I thought to my self the car only has like 12k miles how can this be possible. How much is this going to cost me. So I asked the questions about the cost to replace the rotors. The advisor goes no cost to Mr. Acosta the rotors are defective and we are going to replaced for free. What a relief I thought because I was ready to fork out the money. Luckily I was dealing with honest company. Great job guys.

While having my car serviced at Mercedes Benz of Anaheim I was advised that my rear tires needed to be replaced. After the new tires were installed I noticed my car felt very difficult to control when driving. I went back to MB of Anaheim several times and was told it was because of groves in the road, crowning of the freeways, etc. They did test drives and said they could find nothing wrong. I finally went to Fletcher Jones MB and explained my issue and asked them to evaluate my tires. This dealership found that one of the rear tires WAS DEFECTIVE. I have gone back (and called MB of Anaheim), to ask that they reimburse me for the cost of this evaluation and my requests have been ignored. I will never return.

John Gray in internet sales is the best!

Jean with Mercedes Benz Anaheim was very professional, genuinely interested in how to help us so we can proceed with our Disneyland plans. We didn’t let flat tire to ruin our plans and Jean definitely played central role in our experience. He was joyful, accurate and helpful so even though we got stuck in Anaheim longer than planned we had a great experience that completely changed our attitude. Kudos to Jean!

This dealership has gone above and beyond for me for years. I’ve purchased two GLKs and recently a GLC from them. They gave me such a great deal, I couldn’t believe it. Richard W and his GM Silas were great to work with.
The service department is awesome too. They recently took care of some tire issues I had and they do a great job with my weekly car washes.
The entire staff is super friendly too, I think I know everyone in there now, haha! Thanks guys!

Darcy Borges is a pleasure to deal with and actually makes buying a car easy and comfortable. He has a great personality and anticipates your needs, I have been going to him for nine years and he is the only person I would recommend to my family and friends. He really makes your dreams come true.

Service advisor Jean youkhaneh was very great and helpful, he offered me information I didn’t even know about my package and I didn’t even buy my car here.

I am again disappointed with the Service at yet another MB Dealer… what happened to the renowned world class care & service? This is my 1^st MB –personally…but the service experience I witnessed /​encountered with my Husbands & Sister’s MB’s was always top notch.
No warm welcome or super nice waiting room with a bunch of goodies & employees trying to make my experience wonderful! I was actually told to wait in my car — someone will get to you!
I feel like just another # again!

Brought in my wife’s 2015 GLA 250 as it had an oil leak from the front right side of the car. I was thinking an oil leak with 5k miles on the car? It was a Saturday they gave us a beautiful loaner Mercedes with like no miles on it for the day and we left. Later that day the service manager explained to us the exact cause of the issue and we had the car back the same day. The follow-​up has been great since we bought the car and unlike some of the other Mercedes Benz dealers in humm let’s say Newport Beach. they actually care about there customers and spend much less time ranting and raving on how many cars they sell each month… The facility is always maintained and you can count on great customer service. We plan to buy our next Benz here in Anaheim.

Waiting, waiting, waiting.
Need a tire replaced. When I call they say they can do it in an hour. When I get here they quote 90 minutes. After 80 minutes I see that my car has not even been pulled back yet. Would anyone think to tell me? Perhaps offer a ride home? Apologize? No, no, and no.
Waiting for warranty approval — usually takes 5 minutes, today took 80. I can only watch so much HGTV in the waiting area. Hope they treat their regulars better than this.
UPDATE: about 10 days ago I receive a text to follow-​up on my service experience. I provided this same feedback which they said would be provided to the Service Director. Not a huge surprise, but there has been no response.

Best experience ever!
I know toooo many ppl in the car business, cmon I’m middle eastern we live n breath European cars lol
However, I don’t know any one like Cory McCombs, very helpful, quick, easy, amazing service and most important very honest. He will get you what you want and how you want it! Thank u for driving an hour to deliver my new car.
«We buy from ppl we TRUST & LIKE»

I must say, I expected more for my first time. I came to Mercedes of Anaheim Saturday morning for a car wash. Line was long but went by quickly. Before you know it, I was checked-​in and given a buzzer to alert me once my car was ready. The indoor seating area was ok. Nothing too fancy. Big screen TV with a Keurig and some fatty pastries. I wish they had fruit instead. I was advised that the average wait time would be one hour. Luckily, they only took about 30 minutes for the wash.
Upon inspection of my vehicle, I found only the exterior to be pleasing. The interior looked as though it hasn’t been touched — with the exception of the carpets. Thankfully those were vacuumed! The interior was still dusty, finger prints everywhere and a spot of chocolate that I had left on my seat from eating McDonalds cookies, hadn’t even been cleaned. My vehicle didn’t require extensive cleaning but my high expectations were definitely shot down.
I plan to give this place one more try, hopefully they don’t disappoint the next time around.

Valentine’s Day 2015.
The wifey and I agreed not to get each other chocolates, flowers but a car.
The minivan’s lease was about to end and we wanted to go for something fancy this time.
We scoured the Autotrader for signs of a deal but couldn’t find one until we came across a newly listed ad with no photos. The eye catching thing was that the vehicle had low miles, had a clean VIN Carfax record, still under warranty, priced within reason and was CPO. Sight unseen, we contacted Darcy Borges (very cool guy) and worked out a deal, all over the phone. We drove up the following weekend, finally saw the car being detailed/​brought up to CPO spec, finalized the paperwork with Peter Tran (funny, friendly dude) and we got it all done. Since the car was still being worked on, Darcy arranged to have the car delivered to us in San Diego. Now, that’s high-​end service right there.
It was pretty painless, easy and everyone we came in contact with at the dealership was very friendly, courteous, approachable and easy to chat with. Especially the manager Todd and Jim with sales.
The folks in the service dept. took good care of our needs, especially Craig. He got us a sweet new CLA sedan loaner for us to use while our car was being serviced. Craig recommended we visit the Brea Mall nearby while we wait, a great idea. All in all, servicing was done under CPO warranty, everything was free.
Of all the luxury brand dealerships, the good folks at Mercedes Benz Anaheim deserve a ton of kudos from my family and myself. We had a great experience there.
I think you will too.