The Alaska Club

Equipment has safety issues.
Floor in weight room area has tripping hazards around the squat racks where the floor is buckling.
WAY over crowded
For what you pay and what return you get for your dollar you’re better off at another gym or purchasing a home gym.
Absolutely zero gym ethics
Attempt was made once to connect with me via IM, yet as I go almost every night nothing.
Hours on website don’t always reflect actual open hours.
Monopoly

Out of the ones I tried this was probably one of the better locations. i was pretty disappointed with the Alaska club, period.

I have been a member since 2004. I just recently moved to Eagle River, so I started to go to that location. If that was the first Alaska Club I attended, I would’ve cancelled my membership. Aside from the front desk staff, everyone else I’ve encountered have not been very welcoming. The lifeguard lady at the slide this Sunday, was the worst. She was so rude to all of the children & never smiled once! My son did not want to go back on the slide, due to her rudeness. It was his first time there and did not know he had to wait to go upstairs. She did not have to yell at him the way she did. Had it not been for children being around, I would’ve addressed this issue myself. But she was rude to two of my children and I was very upset at the way she handled the situation. I also sent an email requesting contact from a personal trainer and never received one. Not even months later! For the price you are going to pay, I suggest spending your well earned money somewhere that will appreciate your business and welcome you as a loyal paying customer.

I can see why this place has bad reviews. How do you bill someone for 14 cents? You spent more money sending the billing invoice! I do not want to be apart of a place where they feel the need to go out of the way to get 14 cents out of someone. It’s absolutely ridiculous that I have to waste my gas and time to pay the front desk 14 cent. Not only that the customer service is horrible because the ownership is to busy spending money on getting 14 cent out of people instead of training and treating thier employees better.

Never use this gym!!! I only used their facilities two times and I decided I wasn’t able to keep going because of working too much and they charged me another two months totalling $ 260.00. For two days of service!!! I only wanted a trial period and the scum bag talked me into a freaking membership I didn’t want. He was a weasel. I’m a single mother working my butt off and they scammed me pretty good out of $ 260.00 food out of my sons mouth for a service I only used for two days.

The facilities are ok. The only perk would be the steam room, jacuzzi and pool. Family price is ehh. The pushy marketing (I still get about 2 calls a week when I cancelled over a year ago) — overpriced membership for a single person ($ 90 a month -$ 100+ non contracted– you can pay less for one gym and limited hours but still about $ 65) and sneaky wording to trap people in a contract make this company a nightmare to deal with. It’s a gym membership and not a mortgage but they have so many bogus rules in their contract be sure to read the fine print or pray you’re moving or else they’ll require some ridiculous fee that’s larger than any cancellation fee you’ve ever seen. They’re also notorious for losing documents and not canceling things so keep your copies of your paperwork. I sincerely hope more big name gyms come to town and run their business into the ground. My cable, cell phone and Internet bill don’t even run $ 90 a month. Ripoff. If their customer service wasn’t so awful due to unhappy workers and money hungry, commission based idiots, they might actually get higher ratings. I’ve given them two chances, both of those times I’ve been reminded why it’s a bad idea.

Wooden lockers, clean, sauna, steam, pool, great work out facilities, remodeled. But the membership is over 70 a month. If it was half that I would be a member again.

this place is only in business because a better company hasn’t moved to alaska to put them out of business. (i am looking at you Lifetime fitness!!)
Over priced, childcare is a ripoff, no option to pay for a whole family with use. old facilities that are dirty and dumpy, class schedules only cater to stay at home moms, locker rooms are filthy constantly, i could go on but you get the idea.
bottom line for the hundreds of dollars a month they charge for a family you get less than half of what a better gym offers for the same price.

I can’t say much for the workout facilities since I only joined to use the pool. As for that, I like the fact that the water temperature is cooler than the pool at the South location, better for long swims.
The locker room is also nicer than South, and the attendants are always busy tidying things up. I like how friendly the staff is too.

I called the Alaska Club for rates and general info for their services. Instead of nicely telling me that he simply could not discuss rates over the phone, the sales manager used shame and guilt tactics to try to get me in the door. Things like «you must not be interested in your health and well-​being.» «When do you currently work out? Oh, 5 am? Then you can come in tomorrow at 5 am!» … No. Or, «If you don’t have time to come in then how will you have time for your health and well-​being?» His sales skills were pathetic, rude, manipulative and unpolished. As soon as I voiced that I wanted to speak to a manager he was ready to whip out the guys name and number in a way that dared me to call. Which tells me he’s in tight with his boss, so why bother.

I go to South usually so this was my first time here and it was only to clear up a billing thing. Lorenzo is an ANGEL. He went over my bill and listened to all of my concerns and questions with patience and professionalism. He was very friendly and got my problem resolved to the best possible outcome. Yeah the price of a gym membership isn’t super low but if you go regularly, it’s worth the expense… if you go once a month, then you’re the one standing in your own way.

I wish I had listened to what others have said about The Alaska Club customer service. Their membership and accounting office is unprofessional, rude, they don’t return phone calls and do not follow through on freezing and holding memberships. I feel like Ive been scammed. I would highly suggest going elsewhere for a mediocre gym.

I paid for a year and when my contract was over I stopped billing but they kept billing me and threatening to send me to collections. They are greedy and hard to work with. I will not go back.

Nice workout equipment, but dealing with the front desk can be quite frustrating… I’m guessing there is a high turnover rate — as it’s hard to get questions answered (or phone calls returned)… A chronic problem there. Also, if you’re into tennis, they are the only show in town once the snow falls (& you can’t play outside), so prepare for high monthly fees…

The Alaska Club East has a really great swimming pool. Unfortunately, going during rush hour guarantees that you’ll be sharing a lane with 4 people! I usually don’t go unless there’s 5 lanes open, or its during the day. They have steam, sauna, and whirlpool in the locker rooms, and fits my needs when I need to swim. I do not work out here (normally I’m over at the Women’s club), so I don’t have an opinion on their cardio machines and weights. Minus one star for overcrowding in the lap lanes. They’ve also remodeled the women’s locker rooms in 2011, and it looks fabulous!