Sonesta ES Suites Andover

Checked in and the room was nice but the bathroom had long black hairs all over the shower curtain when asked to have it cleaned they gathered all the hair and left it in a clump in the tub.

Great place to stay, pet friendly is the best part. This was my first stay, and Gould the rooms clean and staff personable and helpful. Alice was just the sweetest. I recommend the complimentary breakfast, it’s not like slop, it’s perfect to start your day. If we travel thru Andover again, we will definitely stay with the again!

This place was outstanding! I checked in with reservations and was upgraded to a nicer room. I said wow, thanks, that was very kind… only to then find that the room was mammoth and had two bedrooms, two bathroms, three flat screen tv’s, a kitchen and living room. Absolutely anything you could need was provided and the place was modern and clean.
The bed was great and I slept l I like the dead. Breakfast the next morning was surprisingly good and well rounded. This place was a home run every step of the way.

For the price I would expect a bed made by the time we get back and clean water. 2 nights in a row the water looked yellow

It was not impressed. For the price the room barely passes as a suite. It is a nice hotel and it was a nice stay but it just was not a high end suite as it is billed to be. If you are looking for a suite which will wow you, this isn’t it. If you are looking for a clean, quiet comfortable room you have come to the right place if you can swallow the price. This is one of the most expensive areas in the country so the price isn’t so bad. I liked it and there was nothing wrong with it but I just didn’t love it. The only complaint I have, and everyone is doing it now, is the «free» internet is barely usable so you have to upgrade to do anything which I thing is just a way to make more money without providing a lot of value. It just upsets me to get a hotel that says free internet and then have to pay $ 10/​day for usable internet. We should all start to ask when booking hotels if there is an upcharge for usable internet and if there is go somewhere else. If enough people do that the hotels will get the message fast enough.

First stay here. Overall first impression was wow! Nice remodeling! Room amenities were great! Big room! Why I knocked my rating down a bit was the location of my room. I should have requested to move, but it was one night and I thought by midnight or later, the traffic in and out the side door would cease. I was wrong. My room was located next to one of the back entrances and the door slammed on the jamb and would bounce two times on the metal jamb. Needless to say, I was up every hour if not every 30 minutes with someone coming or going. So, if you are staying here, request a room on second floor or higher or away from an entrance door.

Sonesta Hotel, was for me, one of the most pleasant places I’ve ever stayed at. This was a last minute trip, courtesy of my cousin, who invited us! It’s located in Andover, Massachusetts. I must say, the hot breakfast food, service, and room décor exceeded beyond my expectations. Me and my family had a wonderful 4^th of July weekend. The hotel provided a grill and pool for our enjoyment. The rooms come with a small, but fully equipped kitchen (except for an oven). We brought our food for the barbecue. I definitely recommend this hotel. Next time, we should consider visiting a Sonesta Hotel by the Jersey shore.

Okay, so here’s the deal. We tried to check in (after already having a reservation) and they couldn’t get us a room for 25 min, but they did get us one. I get in the shower before bed and I could be wrong, but I don’t think they cleaned it from the last person. I let that one slide. Now, I find out that the cold water handle on the sink doesn’t work (only drops come out) so I have to brush my teeth with hot water and washing my hands is painful. The next morning, I walked past the air conditioning unit and got sprayed with water! I couldn’t walk on that side of the room and it was spraying water on the love seat so I couldn’t sit on that side. The next night, I didn’t have a washcloth, let that one slide too, because I expected that they would bring me one the next day with housekeeping. I was wrong. I went a day without a washcloth again (I was in a rush and didn’t have time to go down and get them. Maybe if they could deliver it, I would’ve been able to have one). All in all, it’s a nice place, and that’s why I gave it three stars. It’s pretty, but some of the amenities (or lack thereof — washcloths) are sketchy. They do have an outdoor pool, BBQ area, and basketball hoop. It’s also nice looking from the outside. I probably just had some bad luck. I think it really is a nice place. Just wanted to share my experience :)

Beautiful, Modern, Chic, Spotless, etc. The list goes on! I absolutely loved my stay here. Andover is a gorgeous neighborhood and this hotel is a true gem. The breakfast was actually very good. I’m going to visit again this summer to take advantage of the pool.
You will not be disappointed. Excellent price for an absolute gorgeous place. It’s about a 20 minute drive to downtown Boston.

Wow! Far exceeded my expectations… the photos provided are exactly what you get. My room is beautiful, immaculate, newly renovated, and very modern. I am in a studio but there is a huge bed, couch, desk, dining table and a full kitchen. I needed to call their IT support 800 # a couple of times and they were extremely courteous, patient, and helpful. I had never heard of this hotel chain before bit now I will specifically look for it. Oh! Ridiculously affordable. I would have expected to pay at least twice what I did for the quality. Hot breakfast was fabulous with gourmet coffee. Can’t say enough good things… just stay here!

Excellent choice. Note the upgrade and remodel in 2014.
I have stayed in this hotel twice now, both times this year. During my first visit in August they were undergoing renovations, but they put me in a renovated room. I stayed for two weeks. During my current visit (I am writing this review from the hotel) the renovations have been completed. I travel incessantly for work, and this is quite easily the best hotel experience I have had for the cost.
The Good:
— Clean, modern rooms with flat panel tv’s
— Room has a small eat-​in kitchen with fridge, dish washer, microwave and two-​burner stove
— Courteous front desk
— One of the better hotel breakfasts with hot entrees that change a bit daily (nice for extended stays)
— Small but new and functional gym
— Fast and reliable wi-​fi
— I’ve never attended, but the evening socials offer free evening snacks
— Maid service is unusually good
— Very comfortable bed with black out curtains = great sleep
The Bad:
— The only negative would be that, like a previous reviewer, I too have seen a few beer bottles in the parking lot. They are cleaned promptly, and I don’t know how much you can control your clientele. Most of the people here, are business travelers
I’ll continue to stay here when I am in town.

This hotel was better than expecting. Full kitchen and awesome beds! Fell right to sleep. Has business feel lots of people for work seemed. Pretty good breakfast in the morning with eggs and sausage. Would stay again

This hotel far exceeded my expectations. It is newly renovated and the staff were really nice. Great location close to the interstate and in a safe, business-​tech area. The rooms have a full kitchen including a full sized fridge. Overall very satisfied!

I wanted to like it, but I didn’t.
Perhaps this is because this is more of an extended-​stay hotel, and I just stayed a few nights. I would think people who stay a couple of weeks or more would really like it. They have «social» hours three evenings a week where you can meet other people staying there and there is complimentary food for dinner. The continental breakfast is also fairly good (does have hot items such as eggs, a meat, and waffles).
The front desk staff seemed very nice.
Now, for the cons… The hotel is very loud. People tend to congregate in front of the hotel to socialize. One day there were empty beer bottles in the parking spots. There is a balcony above the dining area that opens to the second floor. It is VERY loud during breakfast and I am glad I was not in one of the rooms near the balcony.
People are rude during breakfast. There seemed to be always a line and people getting in each other’s way. There is not enough seating in the dining area. I ended up bringing my plate back up to my room.
The maid service was not great. All I could see that they did was check the garbage and throw the bed back together haphazardly.
The pool is outdoors. The fitness center is very old. Décor in the room could use updating. The TV was old school (one of those big ones from the 90s) and there was DVD/​VCR (yes, VCR) combo.
There is a La Quinta across the street that is quieter and cheaper, has an updated fitness center and flat screen TVs in the rooms.
I can see how this hotel could appeal to people who are coming to town for a few weeks on business and want to socialize. I prefer a quieter, calmer environment, so it was just not for me.