Firestone Complete Auto Care

The evil snake in the 21^st century car maintenance industry. A dishonest company, when they got a chance, they will bite you like a snake.
I had my car for complete inspection. They said my brakes and brake rotor need to be replaced, in total will be $ 500. However, they forgot to do the battery and all the other part. So when I found this, I called them and they said my car is perfect so nothing need to be written at all. (1^st mistake and latter they turned out to be a liar)
So, after five days when I get my car examined the second time at firestone. When I got the report, the report was fully written this time. However, they found my car has no problem in brakes! ALL OF THEM RELATED TO BRAKES ARE CHECKED AS GREEN! OK. See what happens next. THEY FOUND MY CAR HAS PROBLEM RELATED TO MY STEERING OIL LEAKING. IT NEEDS TO BE FIXED FOR $ 700.
OK. What’s next? In the paper work for recommendation to repair, brakes are suggested for replacing!!! OMG. It is so hilarious! Because the second check didn’t contain anything about brakes. Only the first one. So I know, one of the staff in the firestone is cheating me.
At last, myself is very slient guy and I am super lazy and don’t want to leave any note to public. But this time, I want to warn EVERYONE LIVES IN ANN ARBOR that, be careful about firestone!
In the last, recommend the most HONEST car maintaince compnay: Japanese Auto Professional Service Ltd, 563 S Main St, Ann Arbor, MI 48 104. Trust me. This is the company when you decide to give up firestone.
PS: I admit that they «looks honest and friendly» as noted by the FIVE STAR comment below. However, the facts made me believe that they are JUST sales driven company at all. So if you want a company «looking good» and «friendly to you» but is indeed a liar and cheating money from you, I AM BEGGING YOU CHOOSE FIRESTONE, PLEASE!

I have never experienced such amazing service. The employees were courteous, helpful, and honest. The mechanics did the work in no time. I will definitely be going back!

I never write reviews but I was so blown away by their service that I wanted to give them props. I was on my lunch break, hit a pothole, and completely blew out my tire. They were the closest to me. I took my car in and they had me in and out in less than 25 minutes. I was only a little late returning to work. So thankful.

This particular Firestone store ripped my poor, immigrant mother off. We went there to buy some new tires for her vehicle, and to take advantage of the special on lifetime alignments that they were running.
We bought some 60,000 mile tires, and after 30,000 2 of the tires were completely shot. Now, when the tires were purchased, there was not any mention on a requirement of how frequently alignments should be performed in order for the tire warranty to remain valid. We got the tires rotated every 6 months AT THIS SAME SHOP and also got the alignment done every time as well (it was lifetime free, so why not!).
When we went in and inquired about a warranty claim on the tires, the particular Firestone representative (store manager) who helped us got very hostile, very quickly. We simply stated that the tires had not lived up to their expected useful life, and wanted to go ahead and get them replaced. We were met with arrogance and rudeness, and they REFUSED to honor the tire warranty. The manager stated that we had not some our part in preserving the tires, because we did not perform alignment and rotations based on their «RECOMMENDED» schedule. They never recommended any schedule for us at all.
These people claimed that their computer records reflected a lack of maintenance, despite our presentation of all of the paper receipts of the services performed.
We are never going to this Firestone store again, and the entire brand lost customers as well. The only thing we will go to any Firestone for ever again, is to take advantage of the lifetime alignment for this car.

I haven’t had any major work done here but I got a good deal on my oil change and on a separate visit, they did a free VAG-​COM (code readout) to diagnose my check engine light.
Both times they were friendly, non-​patronizing, fairly efficient guys. I never felt pressured or mislead.
That said, I can’t vouch for their work on brakes, tires, etc.

I was sad to see so many negative reviews of a business that has treated me well, so I decided I had to post a review.
I have never had my car serviced here – for that I would go nowhere but to Sam’s in Ypsi – but I have purchased tires here, and my experience has been good. I bought a set of tires to replace the worn originals on my car 20 months ago. It was my own ignorance that resulted in my buying tires that were utterly useless in snow. No one talked me into those tires; I chose them, based on online research that I realized later I did poorly, and suffered the consequences.
With the heavy-​duty winter showing up early this year, I knew I needed better tires, so I went back to Firestone and asked if they could give me a deal on a new set of better tires. To say they gave me an excellent deal is an understatement. I ended up paying less for four tires with excellent snow ratings than I had paid for the original four that I didn’t like. They were courteous and did the job quickly and efficiently and I was on my much safer way.
For tires, these guys get an A+ from me.

Absolutely horrible service. I have gone to this Firestone a few times and each time has been a nightmare. This will be the last time I rely on them for anything.
They’re very sales driven, they will tell you one thing «Your strut mounts need to be replaced. The passengers side strut mount caused your rear spring to break, which then popped your tire» after finding out they aren’t able to quickly get rear springs for my car I said I can just get it done elsewhere. The response was then «We can just put springs on it, the mounts will be fine» «but you said?» «Yeah, after looking into it further the mounts are fine, we’ll just do springs for you»
Every time you go in there with a flat or tire leak they will tell you you need a new tire because you drove on it. Even if you didn’t drive on it at all.
There is no customer loyalty. There’s not looking for what’s best for you but for them avoid this place!

Everyone that works for firestone should be in jail. They are a bunch of criminals who try to take advantage of people.
My Grand Prix was showing the ABS light so I took it there. They tell me my abs controller was gone bad. Keep in mind these things show codes on their machine. They said it would be like $ 1500 to replace it then they would have to charge me more to diagnose and make sure there was nothing else wrong.
I said mmmm, im not that stupid and went to the dealer where I bought the care. Yeah, 125 bucks later. The ABS front left sensor was UNPLUGGED.
Do yourself a favor and don’t support these terrorists.

I bought my tires from another Firestone & opted for the lifetime (of your car) rotation program. That was a great experience, but in this review I’m talking about this Firestone’s maintenance department.
Originally recommended to me by a friend, I’ve gone here a number of times over the last few years for oil changes and services.
Mike and the rest of the gang have always been very friendly and taken care of my car. They’ve patiently answered all of my questions and never tried to sell me on anything, but just let me know if something was wrong, or heading south & what they would charge for it.
After trying to make an appointment with the Firestone in downtown Ann Arbor and finding rude and poor service, I’m glad I found this place.
I’d highly recommend it to anyone for tires, a tune up, or normal maintenance.