LensCrafters

Never go here. Absolutely terrible. I went to get sports glasses and they got my prescription wrong. After I returned them I went back to get them with the right prescription but nothing was changed. They simply gave me the exact same glasses, unchanged. Terrible service the employee insisted it was my fault blaming me for the error. Simply a terrible experience and I would encourage anyone to stay clear of lens crafters

I literally waited an hour before anyone even greeted me in the store. They were really busy when I first arrived so I was very patient but then everything calmed down and I was expecting someone to come help me as I had just come from the doctors office next door with a new prescription and had been running around the store trying on glasses for 45 minutes, and then someone else walked in and they started to help them instead of helping me! This happened once before but I assumed they just wanted to help someone with a quick question before fitting me for new glasses.
I would have understood and been fine waiting if someone had at least said hello to me and told me that someone would help me as soon as they were available, but one girl started helping the woman and then a man started doing inventory to close down the store! I finally said «um hello is anyone going to help me??» They then apologized and helped but I had waited for an hour and their store was closing so I decided to leave. I’ve never experienced worse customer service in my entire life.
I just cannot believe that anyone working retail/​customer service would wait an hour to greet someone that was in their store.

Wish I didn’t have to push a star at all. I had an appointment today, went in to a group of girls just chatting around the computer. Went to start my eye exam and they told me that my insurance was not covered and it would be $ 60 so I left and called my insurance company who in turn talked to someone at the office. Turns out that they’re one of the preferred retailers, they were fairly new to the insurance, and I was fully covered, (they never even called my insurance provider, so unprofessional) so I go back in and they still tried to charge me $ 60 and were oh so rude. I now have an appointment for Thursday at SVS, where I will be making a large purchase. Don’t waste your time they’re disgusting here.

I was shocked at the terrible selection and service today. I was greeted by the friendly store manager and escorted to the optometrist office to update my Rx. Once I had my new prescription, I began shopping for frames. Several employees were on the floor, sorting glasses and chatting with co-​workers, but none offered me assistance after standing and looking their way for several minutes. I finally approached an employee and asked about options for replacing my 2 pair of glasses. I was given curt responses and made to feel like I had interrupted her from something. I thanked the employee, left the store and immediately drove to a competitor’s store, where I made a $ 700 purchase.

I think Lens Crafters was the best place to get my eyes checked. I got red glasses there. The eye doctors were really nice.

Hmmm… I’ve waited awhile since my check in to write this review because I didn’t want to be hasty, but the quality of care and customer service at this establishment leave a lot to be desired. First, upon approaching the front desk one must hope they meet with the few members of support staff that want to help customers, otherwise you are S.O.L.
As far as seeing the doctors, it’s alright. You’re not going to get exceptional care, but it will get the job done if you are in a pinch. I’ve needed glasses/​contacts for over 15 years. Since 2007 the eye doctors I went to have all taken an interest in the mole on the back of my left eye (and since I’ve moved around a lot since 2005 that’s 3 separate eye doctors). Neither of the eye doctors at LensCrafters said anything about it, and when I inquired they were flippant at best.
To add insult to injury, the contacts I got are awful. I will be returning them soon, and going somewhere else.
Lesson learned.

Terrible service experience. Waited for more than 10 minutes standing beside my disabled mother without the staff, one of whom was busy with a customer and the other busy typing on her computer, ignored us. The gentleman in front of us left without being acknowledged, and then we did as well. Meanwhile, two women at the counter for «doctors of optometry“at the back of the store glanced up several times but did nothing to offer service. The poor service caused us to leave and go find another place to shop for my mother’s glasses.

For a chain, this is as good as it gets! The service is speedy and friendly, and they remember you from visit to visit. That might also be in part because my puppy keeps eating my glasses, so be sure to get the eyewear protection plan! It’s paid off handsomely for me. Time and again. $ 50 allows you to get a new pair, or as many new pairs as you want, within a year for $ 25 copay each time. For any reason, as long as you can produce the glasses – in any shape or state of disrepair!
I’d recommend highly. Also a good selection of designer frames that changes constantly.

The office staff that provides the exams are wonderful but the front desk staff is beyond rude. This is not based on one interaction but many, enough to know I won’t be returning for my next exam no matter how wonderful the staff in the exam rooms are. It’s the rude obnoxious front desk staff that you have to deal the most with. I never received a call to tell me my orders had arrive so when I inquired about it instead of accepting an over site on their behalf they instead proceeded to rudely argue about how I did receive a phone call. Then once I go to pick up the order they behave as if I’m inconveniencing them, even though I’m the only patient in the waiting room. Due all solely to the front desk staff I will never again go to this particular Lens Crafter for any of my optical needs.