Pearle Vision

Bought $ 600 pair of Raybans, transitional, crizal coated antireflective lenses. I received the pair with loose arms, which I requested be fixed. I was told that that’s how these glasses are meant to be. Seriously?! After a lively debate they took the pair back and a month later I received them back.
Within a few days the lenses started showing what appeared to be abrasion lines. Brought them back to the store. It took a lot of convincing that what appear to be abrasions, are a defect within he lens.
The store took the pair back and I received them back in a couple of weeks. Within 3 days the same problem again. This time a manager was present, who first asked if I had taken them to someone else for repairs. With that another bout of a lively discussion and they promised to get them fixed.
After receiving the pair after the 3^rd repair now the glasses seem to have lost their transitional properties.
I think they are just trying to tire me out and hoping one day I will finally give up.
I have asked numerous times if there is someone higher than the store manager that I could speak to and the manager assured me that with her is where the buck stops.
She has also informed me that there are no consumer protection laws and the anything leaving the store is non– refundable.
I plan to not give up and use my consumer rights to the fullest extent to rectify the matter.

They seemed to have fired a bunch of people and are out sourcing their lab so you have to wait 2 weeks to get a pair. On the outs.

There are NOT a corporate store and will NOT honor discounts seen on the main PearleVision corporate website. Also, they no longer have a lab and can NOT do glasses in a day. I think they will have lost a customer.
Guess it’s time to start thinking about buying glasses online.

It started off fairly well, but quickly became very terrible.
The first woman I spoke to, at the counter, was very nice and attentive while I filled out my paperwork as a first-​time patient. I was able to quickly see the doctor, and although he was quiet and intimidating, he gave me a very clear prescription. The trouble started when I spoke to a different woman after the eye exam. I was very upfront, before and during, that I only wanted an eye exam and was not going to buy frames from here. Although the sales woman seemed unsure of all this, she accepted it, I guess. I asked if she could measure my pupil distance, a simple enough request. I mentioned that there is that specific tool they use, just for that very purpose. However, she argued, since I was not getting eye glasses from their store, she would not do that, and that it’s «bad for the store». I’m a student and do not have insurance, I cannot afford the expensive pairs they are selling, sorry. I paid $ 70 already for the eye exam, which gave me a few numbers for the prescription, but she could not be bothered to give me one more (PD).
You know what’s bad for the store? Extremely poor customer service.
Highs: Optometrist has European accent, quirky, quiet
Lows: everything else except the price ($$$)

I almost canceled my appointment because of these other reviews, I’m so glad I didn’t.
My daughter and I walked in 15 minutes early to start looking at frames, we where greeted by 3 – 4 very friendly associates and the Dr. Was ready before we even had the paper work filled out. After the very thorough exam that’s when the real fun started, Picking out the frames she wanted. Bobby G is the man he went over everything my insurance covered and didn’t cover patiently. that stuff drives me nuts. He priced out at least 6 different choices and broke it all down for me. never once did he try and up sell. actually he priced out every option, and told me she didn’t need those super expensive polymer transitions lenses then offered a second pair of prescription sunglasses for 50% off Ray-​bans even. I was very impressed then he said they would be ready in 1 hour I almost fainted. My daughter walked out able to see better than she ever had, and everyone made her feel like a movie star while we walked out.
Bravo Pearl Vision Bobby G you’re the best thanks again. I am dumping my regular over priced eye Dr. and glasses and will now will only be coming here myself.

Gosh, I wish I could give 0 stars. I had one of the worst service experiences of my life here. So bad that it brought me out of my review-​writing sleep of the last 8 years.
They messed up my last contact order BAD by only ordering 50% of the supply I called in. When I went to pick them up and I said, «this is not the quantity I ordered» someone actually said to me, «oh, did you mean to order for both eyes?» Are you kidding me!!! Of course!
Then they refused to make it right because my prescription expired within the tiny window of time between their mistake and me trying to pick up the second half of my order. I spoke to no fewer than 3 people at the store, including the doctor, all who refused to order me the rest of my contacts because «well, nobody left a note on your account that this happened.» Hmm, that doesn’t really seem like my fault.
I contacted them through the customer service on their website, and I did get a response, but they also refused to help me. I was offered a 30% discount on my next appointment, which I thought was pretty crappy… I would MUCH rather spend $ 100 somewhere else than $ 70 at Pearle Vision. So I called up the other eye doctor at the mall, had an appointment within a day, and left with a full stock of contacts that day… because that’s the other thing — they were in stock at the other place (where as Pearle Vision had to order them, and the order mistake is what caused this whole fiasco in the first place).
Don’t go here.

When I called to schedule an appointment, I got in right away and the staff was friendly. However, I ended up waiting 45 minutes to see the doctor. The doctor wanted me to try a new kind of contact lenses and so she ordered me sample. I never got a call to let me know when or if the sample arrived. Each time I’ve called to find out, I end up getting put on hold for 5 minutes or longer & eventually give up on the calls. I stopped in once, but the line was very long and I couldn’t get attention to see if I could just pick up my sample order. When I tried to order contact lenses online with the prescription I was given at my visit, the writing was legible, but the prescription numbers just do not exist — it seems to be a combination of glasses & contacts numbers. So. I’m SOL.
I definitely do not recommend this place — it seems like they just have too many patients right now!