Insane Car Audio, Inc.

Did a great job in removing the tint so we could pass Maryland inspection, up front about the price and did a great job. Big mistake not taking cars back to them for re-​tinting, used another place closer, and they scammed us on the price.

Very disappointed in their customer service. I was excited to have a new stereo shop in Annapolis, but it fell below expectations. All I wanted was a quote for a remote start and alarm for my jeep and I was made to feel like it was an inconvenience and they were frustrated with my questions. The only positive was that they forced me to look for other audio shops and Elite Auto Image has been awesome!

Customer service wasn’t the best but quality of work was fast and efficient, I got a single din radio installed in my 2002 Acura Rsx, it cost $ 86 total, $ 60 for install & $ 25 for wiring harness. It took about an hour & Over all I’m happy.

I have been to some of the best sound system companies from DC to Philly and am super happy to have found this store. Very affordable, knowledgable staff and i feel confident every time i leave my Audi A6 with them. They have helped me with more than just audio also. Excellent place!!! Highly recommend

Today was my first experience with Insane Car Audio. I had a question about an auxiliary cord for my iPhone and a question about my automatic start system. Cyrus was very informative and upfront about pricing. He even looked at and fixed my automatic start system, which was just a disconnected cable, for free. I will definitely return with any car audio needs!

Was quoted a price over the phone, made an appointment three weeks out, dropped the car off and caught a ride to work with a friend. After not hearing from them I called to inquire if they had started the work — they hadn’t. I asked if the keys were still under the tire — they were. So much for the appointment. Then I was asked how much I was quoted — that’s unusual. After I replied he said «Well, that’s not accurate, let me ask, do you have backup sensors because when the install is complete they won’t work anymore». WAIT WHAT? Thanks for letting me know that the price quoted wasn’t accurate and being so nonchalant about it. So how much is it? Triple the price — I’ll find an honest shop, thank you though. Now to find a ride back to the shop, what a complete waste of Annapolis roadway.

Excellent work! Fair prices, good service. They are more expensive than the other guys but that comes with peace of mind. It is better if you make an appointment but be prepared to wait even still, the wait can be long. The waiting room is very comfortable if you do have to wait. It is better to drop off your car. They will drop and collect you from the mall. There are plenty of places to walk if you want and most importantly they have Focal!

I have mixed feelings about this place. Their tinting jobs on both my vehicles were excellent. The security/​remote start installs were ⁵⁰⁄₅₀. My one car I have no complaints as of yet. My other car however, has suffered electrical issues thanks to some overzealous slicing of harness binding. I now have to either get it all fixed or buy a new harness (about $ 2k parts and labor). After that incidence, I will not be returning.

Do not go here! August of 2013 we had a DVD player installed in our car. It stopped working in February 2014 but we had a one year warranty on it. We took it in and they told us that it had gone «bad» and that we would have to ship the DVD player back and wait for a «new» one to come. Weeks and weeks went by without a call from them and we kept checking in to find out where the DVD player was. They never knew… Finally it arrives (again, we found out because we called them) but it’s refurbished, not new. They installed the refurbished DVD player. Two months later it stopped working again. When we called we were told that we could have the second one replaced by another refurbished one and that they would not be willing to replace the DVD player with a different type. Why would we put a third DVD player from the same manufacturer in again? So we wasted time getting the first one installed, then uninstalled, then the second one installed to have it go «bad» again. We asked that the owner call us. No call. We asked for a full refund. We were completely ignored. Sent an email 4÷11÷14 — no response. Horrible customer service and we had our lawyers send a letter requesting a refund. big surprise — no response. What a waste of $ 1,045.00 and our time!

Needed an alarm, remote entry, and bluetooth stereo installed on my old Toyota. This place had it all: solid customer service, they fit my needs into a nice budget and the install was quicker than I thought and completely custom (looks terrific). I WILL be back for various other things I need and I also brought a family member to them who needed a new stereo and speakers… and they are blown away by the sound and style.

I’ve gotten a ton of work done here, from tint to led install. They are always fair and well priced, very knowledgeable and friendly. I will continue to use this shop for all of my audio and accessory needs. I would recommend this place to everyone.

I had my tint removed here. I called up and they were able to fit me in right away. They have a really nice waiting room for customers with comfortable couches and chairs and a huuuuge flatscreen TV on the wall. After about 45 minutes I was done, the cost was $ 100 which was the same as another tint shop I had gone to previously. I had a good first experience and will be returning to them if I decide to re-​apply tint to my car in the future.

Today I was on a mission to get a new car radio installed in my 2004 Toyota MR2 Spyder. I spent the entire morning dealing with idiots at major retail chains… trying to get what I needed, I guess since it was black Friday no one was actually interested in trying to help… I’m sure product was flying off the shelves, with little to no input or help from the associates at said chains. So I decided to give this little locally owned store a try… By the time I got there I was tired of being upsold, lied too, and down right not being properly assisted as a ready, willing, and able consumer trying to make a purchase.
I walked in with a bit of an attitude and a major chip on my Shoulder. Luis greeted us as we came in, asked how he could be of assistance. I immediately put the walls up, and rambled off the options and features my soon to be car radio must have.(I am actually quite embarrassed now about how rash, and divoish i was being). He was quite knowledgeable and patient with me. Even when I clearly had no idea what I was talking about… as I am not a car audio expert. I wasn’t going to let him think that… he however knew this. He directed me to a few different options… gave me the pros, and cons for each, and wham bamn thank you ma’m, I had selected the one I liked. The next question I had in mind was how long till they could install the equipment… As I am an instant gratification kinda guy. His quick, polite, and absolutely astonishing answer was… today. I was floored. This radio was a gift to me from my family… Moms couldn’t swipe that card quick enough. I am sure she was quite tired of the whole day car radio shopping event.
About two hours later the car was done. I had the new radio I sooo wanted, and couldn’t wait for. Good luck pulling me over for talking and driving. Thanks to this great store and its friendly staff. I now have a great bluetooth enabled radio that can also play almost every form of music you can think of.
So please, if you are on the fence about trying out these guys… jump off onto their side. They do a great job. They are quick, polite and know their product.
Thanks
Luis…I really hope I got you name correct.

Got a new DVD system installed same day and in less then 2 hours! Staff didn’t try to upsell me and even showed me their specials which was great. The Lounge to wait is very comfortable, big TV and cable hooked up with the remote waiting for you. I had a little problem came back they fixed it and installed a switch for it free of charge, and was still out in 20 minutes. And I showed up an hour before they closed and there was no hesitation to work on the car. Place is awesome and any type of navigation, Bluetooth, speakers, they even do boats! Get it done at insane, they have a customer for life and will be recommending them to everyone. Thanks again guys

Wow… this truly is a great place! This place has a lot of things going for it. I went because I wanted my DVD system installed in my car for a trip I was taking. I read the online reviews and I can confirm that this place is excellent.
their hours are so convenient. They’re open early and closed late; this is probably why you are able to be seen quickly. I called in to make an appointment and was able to make a next-​day appointment. I had a DVD player installed in my car and one of the installers, Cyrus, actually took the time to walk me through the operation of the system. The installation did take a while, but I was expecting it to. They have a waiting room in the back which is a bit small, but functional– it has a huge screen TV with cable/​satellite and comfortable chairs. The staff is just wonderful! Oh yeah– and my installation of the system came with a lifetime warranty!
I should add that I made an appointment with Best Buy and their soonest available appointment was six days from the date I called. Plus, I asked Best Buy for an estimate of the work and I was told, «$ 200 – 400, depending on whether they need to do more work to install it.» When I called Insane Car Audio, I was given the price over the phone ($ 250) and that’s what I was charged. It really doesn’t make sense to go anywhere else.

After years of going to another local business, it didn’t take long for these guys to persuade me to switch to them. I had been having problems with my speakers and reception, but they were able to tell me what the problem was with my system right away. Apparently my former stereo garage had been doing some really shoddy work. The customer service and work from Cyrus was great. He was very thorough, friendly, and knowledgeable. This place definitely has my future business.

Quality service and attention. After having a bad experience at the audio dept of a major electronics store, we came to Insane audio on a whim and they took care of our installation. Labor to install was double of the big box store but worth it. They did a beautiful professional job.