Wireless Store

Horrible, horrible service! I don’t know how this store is still in business. I came in here because I had some questions about Verizon over charging me on my bill. I brought all the paperwork I needed and I began talking with the employee, soon after he asked me for additional paperwork that wasn’t requested earlier. As I went into the car to grab the paperwork which took approximately 15 seconds he began helping another customer. Well, that customer took 30 minutes and the other employee did not bother to help me either. By then the store was closing so I was basically kicked out with out any help or solution. They told me to come back the next day for an appointment at 4 PM. I came the next day and the employee that was handling my problem the day before did not show up and I had to wait for him for one hour. Once he showed up we give it another shot and he basically told me that he does not know how to fix the problem or how to help me. So all in all I spent over four hours at the store plus a few car trips back and fourth home to get useless paperwork-​for nothing. You should not open a Verizon wireless store if you can not handle the responsibilities or have at least decent customer service. I went to the Verizon wireless store on Madison and Auburn and I was help promptly and they take care of the problem within 20 minutes, that is the kind of service I expected.

Horrible service, came in to check out their Verizon edge deal and just needed him to pull up my account and see if I qualified. The employee only 1 working by the way, was helping the same person for 30 minutes, I was next and a women behind me trying to pay her bill. After the first 15mins waiting and the women behind came later than me and was only waiting for 5−6mins the employee helped the women behind me trying to multitask while helping the women being helped from the start. Long story short there is no order with who gets helped and if someone keeps asking for every little thing, there’s things you don’t need to ask for.