Midas

I spent over $ 3,000 dollars at this Midas in Apple Valley, One of the services I asked them to do was to change the spark plugs on my 2004 Dodge Dakota. They installed the wrong plugs, they installed Platinum plugs instead of the called for copper plugs, which lead to my truck miss-​firing and having no spark on my #2-​cyclinder. I went to three different Dodge garages/​dealerships, they all told me that Dodge trucks call for copper plugs, the wrong plugs miss-​firing led to my CRM (computer motherboard) to fail. This is a $ 806 component plus an additional $ 130.00 to program it. I called on Monday told them my situation, Tony the manager agreed to swap out my plugs and go from there. So on that Tues I brought my truck in and asked them to replace the plugs, and install the copper plugs, later that day I went back picked up my truck and found that they had NOT EVEN changed the plugs, so I called on Wednesday, and they told me to make another appointment and come back in and they will change them. WHY DIDNT THEY JUST CHANGE THEM WHEN I LEFT MY TRUCK THERE FOR HOURS, THEY TOOK IT IN, AND DID NOTHING. Tony, the manager is very condescending when he speaks to you, he is right and you are always wrong, they will claim no liability for there actions and blame you, try to talk over you and be-​little you. Now, I am going to another mechanic to have my plugs replaced and install an 806 dollar part, that MIDAS technicians caused the failure, and to bad so sad. MY recommendation is STAY AWAY FROM THESE WORTHLESS, INCOMPETANT, UNPROFESSIONAL «mechanics»? BUYER BEWARE.

I brought my vehicle to this location to have a rear wheel serviced. I had taken my vehicle to a local service station previous and the cross threaded a lug nut and snapped it off, they could not fix it. When I brought it in to Midas the let me know what it was going to take to resolve the issue and they took care of it quickly and professionally. I had not been to Midas before but they have my business going forward. I even had a chance to meet one of the owners, Mark. They really have a nice operation here. Keep up the good work.

Worst service ever. A simple check that would take less than a minute and they want you make an appointment and come back another day