Aire Serv of Pasadena

Vic and his team have come through for us again and again and you will not find ANYbody more knowledgeable and passionate about AC then Vic !

Couldn’t be more complimentary of Aire Serv! Had my NEST Thermostat and CO2 monitor installed today, by Vic, who was a true consultant during the entire process.
After installing each unit, Vic patiently explained the features and benefits, along with how the NEST App works as well.
Upon completion of the units, he then checked out the heating/​cooling ducts in my house, discussing future maintenance of the unit and filter.
Could not recommend them strongly enough!

The tech was courteous, professional, and personable. He explained everything he was doing in a concise manner. He was even nice to my cat. I liked him. The compressor had a blown run capacitor. This was replaced, and we had cold air again.
A day and a half later, the A/​C failed again. I looked up the fault code online (thermal cutout in low stage) and it said the fix for that is usually to replace the start capacitor, and the contactor as well, in case it might be shorting. Sure enough, the panel is now reporting that there’s a short in the contactor. I pulled the capacitor and safely discharged it. (Don’t try that yourself unless you’re an electrical engineer — it can hold enough current to kill you, even hours/​days after the unit is switched off!) I measured the capacitance at a few nanofarads. It’s supposed to be around 230 microfarads, so the capacitor is dead, probably killed by the failing contactor. (If it shorts, it can overheat the start capacitor.)
The tech didn’t miss anything, as far as I can tell. The start capacitor measured correctly when he tested it. The contactor was probably getting ready to fail, and it just happened to kick the bucket a day and a half after the tech left. It might just as easily have gone another month.
Here’s what I didn’t like. I called on Tuesday for service, and was told that the office manager would call me back. I requested emergency service, which they offer, but no one was available for that, which… isn’t super useful to me, to be honest. No one called until Thursday, at which point I had already hired another firm, and the call wasn’t about service. It was because of a mixup with the billing address on my credit card, and the lady on the phone mentioned that there was a note on my account about needing further service.
The last two weeks have been unusually hot, especially for this time of year. Last week’s temps crested 100 degrees EVERY DAY, and this week is barely any better. The inside of my house is basically like Hell right now, and it gets worse every day I have to go without A/​C.
If Aire Serv had made good on their emergency service offer, and got a tech out to me the same day, this would be a five-​star review. I’m now working with another company, who I’m not happy with either. This REALLY sucks. I don’t want to live in a sauna anymore.
To be sure, the person on the phone was just as courteous and professional as the tech. The things that bug me are that they weren’t able to provide emergency service, and that they forgot to call back.

Pros: Service was scheduled in a timely manner,
reminder call was given 20 minutes before arrival,
Vick (techician) was very professional, honest, and courteous,
He made sure when entering he didn’t tract dirt (Used his own doormat and brought add use special shoe covers before entering). He inspected thoroughly and gave me a quote much less than another technician from a different company. I’m talking about $ 1,000 less and I feel I saved this amount from Aire Serv. The other company told me I had to replace my entire AC unit whereas Vic said it was just my capacitor and wires. Again, thanks Vic and Aire Serv!

The employees were really nice, but their business practice is questionable. I had a wall heater with a broken thermocoupler. I was told that a replacement part didn’t exist and I would have to replace the entire unit. They then quoted me $ 2300 to install a wall heater that retails for around $ 500. They visited two times because the first repairman wasn’t authorized to sell new systems. After receiving the $ 2300 quote which I new was completely unreasonable I called another repairman. He showed up with a replacement part and charged me $ 165. The unit was working within minutes.

These people were amazingly fast, professional, and helpful to us when our 100-​year-​old heater wouldn’t turn on in the house we rent. When we couldn’t find our landlord for help, we called, and Vic came out the same day to help.
They charge a very fair diagnosis fee and then wave the fee if you choose to have them do the repair work.
Vic had the issue figured out within minutes, and he showed us how to turn on and off the heater directly from the unit when our ancient push-​button «thermostat» won’t work.
The next day, our pilot light went out for who knows why. Having no prior experience with this kind of thing, I first called the Gas Company for help, but they provided none. So, I called Air Serv, and they were gracious enough to walk us through how to relight it ourselves.
Thank you, Vic. I highly recommend Aire Serv!

After having issues installing a new Nest thermostat, we called on Aire Serv since they are authorized technicians for Nest. Vic was friendly, courteous, and walked me through the issues (which turned out to be electrical). Problem was solved quickly and he answered all my questions. He even took me up to my roof (on my request) to see the AC/​heating unit to see the wiring myself. I was impressed and asked for regular maintenance. He came back, tuned up our unit and even helped us identify our breakers in the house… above and beyond what I expected.
Finally, we decided to have a mini-​split AC unit installed in our bedroom. It took all day, but the installers were again professional, courteous, and cleaned up after themselves. They also made sure I was involved and asked questions about where exactly the unit should be placed, etc. Maria in the office is friendly and responds promptly to any questions by phone or email. These guys are top notch.

Vic did a great job giving me information on different options for an Air Conditioning unit for my house. These guys are very honest and professional. They always show up on time when I request a service call. I am glad I found these guys. They are wonderful check them out!

Last year, our heating unit exploded. KABOOM! We went months without heat. Finally, by the time November rolled around, we were desperate. We had several companies come out to make bids on replacing our unit, but Vic and his team were by far the most professional, courteous and conscientious of all the candidates. It was an easy decision to make, and boy, am I glad we choose Vic! We live in a mid-​century home with some some seriously challenging design concerns, and Vic was very meticulous and creative in coming up with a heating/​AC unit and duct plan that worked for our home. We went from having an ugly, hulking 1970s era unit that blocked out a lot of natural light with big ol’ ducts everywhere to a streamlined (and quiet!) unit that brings out the architect’s original vision-​no easy feat! All of the new ducts are now completely hidden from view. During the long installation process (asbestos was found and we needed a hazmat team to come in to get rid of it), Vic and his team were fun and cheerful-​Vic even brought us a pair of electric heaters on one particularly cold night! I happily recommend Vic and his team to anyone considering upgrading their AC/​Heating. We couldn’t be happier with the results.

I had AireServe service our older air conditioning unit and I am very impressed with this company. There is a myriad of air conditioning repair businesses out there to choose from however, AireServ of Pasadena is very unique in that they offer really good costumer service, they try to come out the same day you called them — even during the busy days of summer. Everyone is super nice and friendly and they give you lots of different tips and suggestions to get things worked out. You will be very happy to have these guys come out and fix your air conditioning unit (residential and commercial) as well as any refrigeration needs you might have. Give them a try — you will not regret it!