Paragon Mechanical, Inc.

If you are in need of HVAC work in your home and are not using these folks to help you, then you are crazy. When I say help, that is the opportune word. Kevin and the staff go out of their way, and I mean WAY out of their way to help you get exactly what you need at an affordable price and as efficient of a unit as you can get. I just recently had a question about a unit that we had purchased and installed in our then home, now rental unit 6 years ago. Kevin remembered everything like it was 6 days ago and went above and beyond getting me the answers I needed. This company is extremely family oriented and friendly. They have aptly named their business, it is a true paragon of what a what any business should be. Thanks Paragon!

I got my commercial 80-​gallon boiler replaced by Paragon Mechanical. The quote was $ 7,082 which was comparable to other companies but they were the only one that could get everything done the next business day. To top it off, they also offered me an eight month interest-​free installments. That was the deal closure.
During the installation I was told that the voltage printed on the side of the old boiler was incorrect. I also needed a $ 368 converter in order to make the new boiler work. When the invoice came they charged me another $ 269.50 for installing the converter. I contacted the owner and he stated he would remove the labor charge from the invoice. He did but the price of the converter on the new invoice was changed to $ 644 with $ 4.50 discount. Basically, they simply added it to the original price of the converter.
I talked with the owner again and he asked me to pay whatever amount that I think is fair for him. It has been a month since the installation of the new boiler and I haven’t paid anything yet and felt bad, so I agreed with the amount on the new invoice.
I really like the owner and the fast service that the company provided. Best of all, the interest-​free eight month installments. I wish they would have told me up front about the additional labor cost.

At Paragon they give fast, reliable, trustworthy, friendly service. Paragon responds quickly to problems that arise at our home no matter what the time or day. I trust them because of they take care of any concerns that arise at our home with time and care. They are always providing us the best solution being mindful of our specific needs. They do a fantastic job of informing their customers of the HVAC world (care, products, maintenance, etc). Also they show the customer how to use the systems currently in place, as well as newly installed products, properly and most efficiently. I really enjoy seeing the same service technician (Chris Solomianko) every time. It makes me feel more secure knowing that the technician knows the specifics of our HVAC unit and how it operates. Cheers to being sweet as!

I had a problem with my water heater and Paragon was able to replace my water heater and a significant amount of the necessary plumbing the same day. Kevin helped set everything up, explained the costs up front. The staff who did the work (Chris and Scott) were very professional through the entire installation.
I would definitely hire them again.

Kevin Polka from Paragon Mechanical helped me figure out what kind of furnace I needed to replace the one I had. Not only did he help me out over the phone and at his store in downtown Arlington Heights but he discouraged me from going with overly expensive options to keep things within the budget I had outlined for him. He beat the competition’s pricing and gave me a few things free on top of that.
He was easy to work with over the phone and both he and Scott Mattison (on-​site technician) were very professional and very polite and good around our kids. They never tried to pull any crap about having to pay for something unexpected and were good about coming back for free very quickly when there was a part missing for an accessory.
I guess the main points to take away from this review are this:
–Never at any point did I feel like I was being scammed or taken advantage of.
–They gave a good deal and were easy to work with and very polite
–They never sent a «sales» guy who didn’t know what he was talking about.
–They got the work done quick with no surprise costs.
–They were clean and courteous. no plumber’s crack. they took off their shoes. good looking, easy to understand, flexible schedule, good communication.
If you use these guys, you won’t regret it. I’ve used a lot of plumbers and contractors in the past and these guys were different and good and trustworthy.

I have used Paragon Mechanical since I moved into my home in Arlington Heights 6 years ago. I bought a home with a very complicated zoned radiant heating system that was built by the prior owner. I tried several reputable local businesses prior to Paragon & all said they fixed my system and again it would break. The owner Kevin came himself when I told him of my prior issues and put a great group of his guys on the case. Not only did this very professional crew fix my system, but the owner Kevin came back himself that evening to ensure I was satisfied. I now call Kevin at Paragon every year for my annual maintenance & am so grateful he was able to fix what so many before him couldn’t. I have so much trust in Kevin & his crew I have referred them to my kids school, where Kevin & the Paragon crew succesfully keeps the children at the right temps every year as well. Kevin and the crew at Paragon are what me and my family call «good people». You just dont find businesses any more with such amazing customer service to ensure customer retention. Paragon is the only company I call for my home & school heating & cooling needs. I highly recommend Kevin and the Paragon crew, great local suburban business!!!

I had a top-​notch experience with Paragon Mechanical. The guys knew what they were doing, got the job done quick and were completely honest from the get-​go.
Full disclosure — Kevin Polka is my brother — but they saved me over the summer when my air went out. On top of that I’ve referred several co-​workers and friends to Kevin’s company and haven’t had a single complaint come back from those who have used him. Quite the contrary with glowing reviews every time. I mean, let’s face it, I’m not putting myself in a position to ruin my relationships by referring folks to someone who is less than stellar. Looks like I’ll have to reach out and ask some of his (unrealted!) customers post reviews.
While being Kevin’s sister may make me appear to be biased to someone who doesn’t know me, the reality is that it’s afforded me the opportunity to witness his interactions with numerous customers. Kevin makes me proud with his level head and incredible work ethic. I have personally heard Kevin on the phone with a customer talking them out of a boiler that was too large for their needs and explain to him why the smaller (less expensive) was better suited for the job. I actually had a conversation with Kevin about that call once he was off of the phone — his response was that it was better to do the job RIGHT in that would lead to referrals and repeat business. He’s not only thinking about how to make a buck right now.
Kevin, to the family’s dismay during family functions, *always* answers his phone and has always been ubercourteous, even under pressure, in the conversations I’ve witnessed. I can only speak to what I’ve seen — but believe me, if I didn’t believe in what I was writing I’d certainly not make this stuff up.
Sad to see the negative review — and I’ve just got to assume it was a misconception of this potential customer. While of course we all need to make a living, Kevin thinks about his reputation first in hopes of being thought of as tops in his industry. Therefore, as I’ve already stated he makes suggestions based on the needs of the customers — even when it results in a lesser profit for him. He wants your business and he wants the business of your friends — so he’ll be fair. Always.
Honest, give Paragon Mechanical a shot — you won’t be sorry. Kevin is honest and knows his stuff. He takes great pride in his company and has many, many happy — non-​Yelping — customers.