Renewal By Andersen

I booked an estimate appointment initially for a Monday evening. The company insisted that both my wife and I be present which was fine but I had to reschedule the first appointment for a week later. Fast forward to the following Monday… Our appointment was to get an estimate for three windows on the front of our home. One large picture window and two casement windows. The first irritating thing was that they confirmed the appointment with me 5 TIMES! Maybe other people are unreliable but this was beyond annoying. Phone calls, e-​mails and text messages. When the salesman showed up he was on time right at 6:00 p.m. He was a nice enough guy but after talking with us for 15 minutes THEN he went out to his car to get all of the samples to set up what I can only describe as a dog and pony show. This is still for three windows mind you. We played along because we wanted to know more about the product. Well after an hour my wife and I started looking at each other like «how much longer can this go on»? The guy finally gets to the money portion of his presentation. Now it has been 75 minutes and he has suggested two more windows in the same room just to make everything look uniform. We were agreeable to this suggestion. The additional windows were two average size double hung windows. So now a total of 5 windows. So working on three different electronic devices, (which none of them communicated with each other) he apologized for the technical difficulties and stated that their systems did not work as they were supposed to ANOTHER RED FLAG. Then to my amazement presents a dollar figure of $ 13,000.00! I was beyond flabbergasted having been in the home improvement industry for 20 years, I know that there are no windows manufactured on planet earth that are worth what Renewal is charging for them. Now we are getting to the 90 minute mark and he is going through all of the unique financing opportunities that are available to pay for these $ 13,000 windows oh and by the way, I get to paint my own poplar wood trim for that price.
I had to basically say «look man, I have another appointment that I am supposed to be at 7:30 and I am going to have to cut this off.» At no time during the 5 confirmations did they tell me that it would be a 90 minute+ presentation. If they had, I would have told them no thanks from the get go. I guess they know this. The whole thing really left a bad taste in my mouth. I am not a cheapskate by any means and I believe that you get what you pay for but their ridiculous price is just short of criminal. I would encourage anyone who has read this far to look elsewhere. These fiberboard windows are nothing special and I was less than impressed with the hardware as well. Needless to say, we did not submit to the hard close the salesman attempted at the end and a couple days later when they called me to follow up, I told them honestly what I thought of the whole experience. Avoid this company! Save your money! There are much better opportunities out there for replacement windows. Do not be fooled by the name Andersen.

High pressure on initial appointment but lack of response by Sales person and Sales Manager after the proposal was submitted. I tried to talk with Sales Manager and all I received was an email, he wouldn’t talk with me, lead me to the sales person. I have found a much better product, Marvin Windows, from a much better organization that is extremely responsive. I’m glad they didn’t respond, or I may have bought the windows and had the miserable experiences that many on the web have detailed. Renewals by Anderson, NOT, there are better choices out there, don’t fall for their sales tactics.

OUTSTANDING, from start to finish. I had double-​hung windows installed in a family room addition, 17×19 in size, with 8 windows and a door. When the addition was constructed, we did not have enough $ to run the heat and AC into it. It was either really hot or really cold in there at all times, even with a ceiling fan to draw the air from the rest of the house and heaters in the winter time. Renewal by Anderson came out for an estimate and, even though they weren’t the cheapest, by any stretch of the imagination, I am BEYOND THRILLED that I went with them. They pulled the permit, arrived on time, were efficient, cleaned up after themselves, and the results are AMAZING. The temps in that room are now the same as in the rest of the house, at all times. I would HIGHLY RECOMMEND Renewal by Anderson!!!

I’ve told them at least 3 times that I will call when I need windows replaced, but instead I get at least 3 phone calls a week with someone trying to schedule my free in-​home consultation. Most go to voicemail… how many times do I have to tell you people to stop calling me?

I replaced all of the wood windows in my 30 yr old house with Anderson windows. The process was one of the best I have experienced in home improvement. The salesman was professional and answered all of my questions fully. The price was competitive and the product was exceptional. The installation team was excellent. A team of 4 installed all of the windows in one day perfectly and cleaned up the work space completely. The next day, a team of 2 came in and stained all of the interior molding around the new windows. Again, very professional and clean. I would recommend this company highly.

I’ve been searching for the right company to replace my windows for a while now, when I talked to the rep from Andersen renewal I was immediately sold. From the salesman who came to my home, the phone reps, and the installer, everyone was a pleasure to deal with. Completely professional and courteous. I had to change my install date, and they cheerfully accommodated me. It was refreshing to work with such a positive group. I highly recommend them.

BUYER BEWARE! We started working with Renewal by Anderson back in early part of June. It is now the middle of August and we just found out (after numerous phone calls) that their guy PATRICK did not start the process of pulling our permit (as what was promised back in June). Now our bathroom renovation project has literally stopped midway because we don’t have the replacement window installed in time. When we confronted Patrick he hesitated to admit he dropped the ball and proceeded to classify my wife as his assistant because she offered to take on the responsibility of pulling the permit herself — unacceptable. We shouldn’t have to repeatedly call and chase down their people, we don’t have to deal with this sub-​par service experience, nobody does business like this. Also watch out for the salesman by the name of DAVID because he has no clue as to how to make this experience better and instead keeps punting us to Patrick. Do not work with this company, their front line people are bullshit. If they pester you at the next festival or neighborhood fair walk past them and if you feel so inclined give them the finger. Our business is going elsewhere.

From sales cycle to installation they were very professional. I suggest an expert to come out and inspect after installation.
Excellent windows though!

Excellent outfit. Joe was our salesman for our house in Chicago suburbs and was quite knowledgeable and helpful. Made a strong, effective proposal that met our budget. He also followed up regularly. Office staff was polite and efficient. Their technician who came to measure was also excellent. Vasili and his crew were outstanding installers. No issues at all with the installation. Everyone was punctual for all appointments. The quality and performance of the windows is excellent.

Once you get over the intense initial presentation required to endure when you get an estimate, the rest is easy. Every detail is described, attended to, and confirmed. The salesperson was on time. The installers were on time. The work was great. I was waiting for the other shoe to drop, but it just didn’t happen. They were fast, clear on what they were going to work on during the first and second days of installation – there were 26 windows. All done without incident. This company trains their employees to the nth degree. I’d use them again, but hopefully won’t need to for another 30 years or so.

Three service calls later, the door still doesn’t work. It turns out that the main issue is that if you lock the door from the outside, you cannot unlock it from the inside. We found this out during an emergency, when I was trapped in the kitchen.
Three calls later, all they can say is that the door is broken. Why can’t they actually bring the parts and fix it???

I couldn’t even get an appointment. They were insistent on my wife being there. My wife who is 8 months pregnant, has a 17 month old baby and wants nothing to do with this decision was the deal breaker.
They insisted on her presence and I told them she would not be there. it was the end of the conversation.

Sales presentation was pushy. Did not get info correct. Told us they would take care of any permits. Two weeks later, Imcalled for the 20^th time to tell us we were responsible for any permits due to the modifications. Three weeks lost. New measurements, one window wrong. Two weeks lost. Installers were professional, refused to caulk any areas that didn’t lineup with old would trim. Wasn’t their job. We did it. Anytime tried to get any answers, took several days. Best part was the painter who we were in contact throughout this process. Came in calm, knowing his craft, spoke to us as humans. Did extraordinary job of staining our windows and trim. Feels like silk. The best part of this entire company. Entire process took 13 weeks for 5 replacement windows. Close to winter.

We had a good experience with this company. It is true, the windows are not cheap. But the windows are awesome! And we were treated well by everyone we worked with at Andersen. Replacing the windows in your home is a project, so it does take a few steps. Our sales rep was great, our tech Mark was really thorough golng over everything in detail before the windows were ordered, and the install team (Andy’s crew) also did a great job.
Our experience was really different than some of those described below, which motivated me to post this. I get how it is annoying to make both husband and wife be there for the sales call. But at lease in our house, this type of decision is made by both of us. And honestly, the sales call was really educational. We both benefited from being there.
Anyway, that was our experience.

We recently had four windows replaced by Renewal in Glenview IL. I could not be happier with the service, from beginning to end. They are not inexpensive windows, but the quality of the product and the service by all of their staff was flawless and well worth the price. The new windows are soooooooo much better than what is in the rest of the house. Unfortunately, i don’t have the budget to do the rest.
Let me say a bit more about the people we dealt with. From the guy who caught me passing his street fair booth, the people making the appointment on the phone, the guy who took measurements to order products and help us with financing, the window install appointment person, to the installers (Mario’s team) were on-​time, thoughtful, considerate, efficient. The manufacture of the windows took a couple of weeks longer than originally promised, but the company communicated very well and it was not a problem. Mario’s team were on time, clean, efficient, polite and respectful. They were in, they were out, and voila! great windows.
It’s only been a couple of weeks since the install, but we are very happy.
My minor gripe if at all is the financing group, Green Sky. I fully understand the agreement that i entered into, but the paperwork that GS sent is a bit confusing, and a less informed consumer might misunderstand and get into a pickle wrt the loan. GS are vague about the language they use about the full loan amount, vs. the amount that needs no payment for a year… But that’s on Green Sky, not Renewal.
Overall i would recommend highly. Now if only i could replace ALL my windows…

They wanted to reschedule our appointment because my husband wasn’t able to be there. News flash– women can make household decisions, too! In fact, most modern households have women that make these kinds of decisions every day without permission!

Do not use this company. They are very unprofessional and have terrible customer service. Their products are alright but not worth the hassle. Takes forever to get installed and they measured my windows wrong had to book re install date which they were hours late. Then they told me they would have their manager call me and accommodate the situation, which never happened. Again I wouldn’t trust the company.

Run away quickly and use someone else. I suppose my unfortunateness starts with John Cain who was so fidgety and gave me the hard sell which i don’t appreciate. Lukas came out to measure, where it was revealed that the estimator (John) wasn’t entirely truthful. Anyway we picked a day, and I increased my initial order. we’re talking about a 4,000 door. a week later karmin calls me and asks to schedule a time to install. I explained I already did, which leads me to velieve that it is the right hand does not know what left hand is doing. very unprofessional in my opinion, makes me very leery, but i already had a 50% deposit invested. then i was told a 3^rd party company would be installing… a fact the john and lukas stated several times that it was their people doing install, therefore they stand behind work, yet more lies… i asked for insurance certificate and bond number before i was to let some unknown in my house, they couldn’t provide it. i spoke to mary, who, and she called me at home, accused me of being unprofessional, while i’m at home and she’s at work. she also could not provide me with needed info and hung up on me. an hour later the GM called, stated i was yelling at mary while he proceeded to yell at me over phone, stated he could provide certificate of insurance if need be, but i decided to instead just get a refund since the litany of lies and unprofessional behaviors/​treatments of paying customers simply does not warrant me giving them any of my money… i have all emails saved, etc

Refused to send someone out to give us an estimate for window replacement unless my husband were present. I have made all design and construction decisions in all our homes — including ripping out kitchens, replacing carpeting and even a large addition — since we have been married. My husband absolutely does not care to be involved in these in any way. On top of that, I am the one paying for these projects, not him. I explained this to Erin on the phone but she still refused to send a rep here. This policy is offensive and insulting. We are in 2014 here, and plenty of women make big decisions these days without «supervision» from their spouses. No other window company that I have called for our current project demanded this.

DO NOT EVEN CALL THESE PEOPLE FOR A QUOTE! I called for a quote and cancelled the appointment, because of negative reviews on BBB. They promised to take me off their call list and they lied to me. I get harrassing phone calls every day. Avoid these people like the plague!