This is best dental experience I’ve ever had. The front office staff were friendly and always had a smile ready and Dr Kelsey is the best. I went in to have a lower denture replaced and they couldn’t have been more helpful. I had had issues with the old one, which I had gotten from a different dentist who had refused to address any of the issues I had with the old one but Dr Kelsey not only listened to my issues with the old ones but addressed those issues and fixed every problem I had before and as a result I received a new lower plate that I could not be happier with. And although the entire experience was fabulous I just don’t have enough words of praise for Kevin and Stacy the two dental assistants who helped me through the process. Not only were they friendly and kind they both made me feel like my smile was as important to them as it was to me. Stacy made sure that not only did they fit right but that they looked right too. I feel like they both went the extra mile and took the extra time to make sure I was happy with the results. It was all I could do to not jump up and give Stacy a big ol hug after her help with my first fitting on Thursday. This may sound exaggerated but honestly when you’ve had bad or even mediocre dental experiences before and then walk into a place like this where everyone from the front desk to the dentist himself is as caring and thorough as these folks there just aren’t enough words to express the gratitude. I’ll never go anywhere else. Thank you all for all you did. It may not seem like much to some but it meant the world to me. You gave me my smile back and I just can’t thank you enough! If I understood right this place is under new management so if you’ve been here in the past and were as happy as you had hoped with the services I’d highly recommend you give them another shot. You won’t be disappointed
Tina C.
Rating des Ortes: 1 Arlington, TX
This is ridiculous. I took my mom to her appointment at 9AM, came there at 8:55AM and she got called in 5 minutes later. Which is fine till we waited for MORETHANANHOUR for just the assistant to come in?! This isn’t the first time where my mom had to wait for this long, for something so little that ONLY takes 5MINUTES! NOT only that, they put us in a room that was NOTSTERILIZE!!! THAT’S UNACCEPTABLE!!! When I pointed out to them there’s BLOOD! The assistant said, «ehhhh…One of the night staff shift didn’t clean this room than» I mean they open at 8AM, I would assume they go over everything before putting us in a room. The assistant then find us a «clean room» that she assume that is cleaned. going back and forward, looking into the rooms. Did not even apologize! So, after waiting for a long period time, just for the assistant to put«heavy-body» around my mom’s upper denture for a better impression. WHICH I KNOWFOR A FACT, ITDOESNOTTAKEMORETHANANHOURTODOTHAT!!! it ONLY takes 5 minutes MAX! They could have got all the materials ready, puts it in the room, comes back and get started on the heavy body then leave and come back ANDWEWOULDBEDONE! We did NOT leave this office til 10:40AM! ANDOURAPPOINTMENTWASAT9AM! We waited all this time and still have to come back at 4PM and did not leave till 5:30PM just for adjustments! I called back later on to make an appointment because my mom needed more adjustments to her denture.(It hurts her when she chews!) and I asked for morning appointments but they didn’t have any till NEXTWEEK!(My mom has work at 11AM! every weekdays and off on weekends! Obviously, they close on weekends) Like seriously, it’s just adjustment! It does NOT take that long!!! I complained to them what happened to us and THEYCOMPARETHEMTO A DOCTOROFFICE!!! UHH, I KNOWTHAT. NODOCTORLETUSWAITFORANHOURIN A ROOMANDGETSTARTEDANHOURLATER!!! NO! I DON’ T THINKSO! And also they charged my mom for something they don’t even know what they charge for! This is the most unorganized company I have ever been to! Obviously, they do not care about their patients!
Paul V.
Rating des Ortes: 5 Fort Worth, TX
fast and low pain, teeth looked amazing natural, different sets for different budgets