Fry’s Electronics

If you’re putting together a computer and don’t want the hassle of having to ship back things that don’t play nice with whatever combination of motherboard/​RAM you have, this is the place you want to shop at. They have competitive prices compared to other retailers in the area and online retailers, and they also have a decent selection of PC components. I wish they would carry G. Skill RAM though.
As it has been said by other reviewers, if you need specialized parts for whatever electronics project you have going on, Fry’s is a good place to be, although if you need things like capacitors and are willing to deal with a somewhat convoluted buying process, you should check out mouser electronics.
Their promo codes (must sign up for the newsletter) and the occasional rebate deal do bring me back every once in a while.
Since you can order things online to be picked up at the store, I think it’s fair to include their website in this review.
So far I’ve presented the worst retail website of the year award to
(previously known as
or something like it) since ~2001, or whenever they created it, whichever comes first.
I wanted to buy a few power strips that are/​were on sale since yesterday/​day before yesterday and a portable external hard drive. For whatever reason the website would not let me add the ex. HDD to the cart for the longest time. A few hours later with both power strips and ex. HDD in my cart I tried to checkout.
I did not have an account at the time so I created one. Once again the website is pretty weird by not keeping me logged in after having created an account (AFAIK
does not send activation e-​mails). When I try to login to the website with the newly created username and password, the tab/​web page loads for a brief moment and I’m told (forgot what it said so I tried logging in just now):
«Either the email address or password you entered was not found. Please re-​enter your email address and password below:»
Here’s my suggestion:
Fire whoever designs/​maintains your website. If said persons are family (Fry’s Electronics seems to be a family held company. David Fry is the Chief Information Officer (CIO). Be sure to check their wiki) please have them take/​re-​take web development classes and whatever other classes they desperately need in order to fix the disaster that
is.
I recommend enrolling with
, I also hear they have a pretty sweet website @
.

First off the mass amounts of employees wand around aimlessly and whenever you ask them something they give very generic responses. (this has been my experience, probably not the same for everyone). Anyways, this place has EVERYTHING! Video games, vinyl, cameras, appliances, tvs and so much more! And tons of different brands to choose from, better than best buy in my opinion AND they price match with electronics. If you are going to go for the first time it can be a bit overwhelming, so be prepared. I came for the GoPro selection and I was not disappointed, everything from housing cases to polarized lens. Which is way more than best buy has too offer. If you know exactly what you are looking for (especially in the electronics and computer department) than this is the place for you!

I came for the first time during the holidays in 2004 (I was 19 and in my 2^nd year of college). I have no complaints but this store usually has good deals. This store is pretty much like any typical electronics store that has a lot.

Don’t bother calling or trying to speak to a real human being on the phone. Even when you do, they are often not helpful and less than happy to have to answer the phone. The items in stock are ok, a good variety and such. However, customer service makes this a one star review in my book.

So if you’re in Arlington and in need of an obscure computer part or electronic dongle, Fry’s is your best bet.
Fry’s has a broader selection than Best Buy, and also does a good job of having products available at multiple price points. On my last two or three visits, I paid prices comparable to online-​only vendors without having to invoke a price-​match. Especially given that you can order online for same-​day pickup, Fry’s can offer a compelling value.
It’s still hard sometimes to pin down an associate for help, but when you do get someone they seem uniformly eager to help.
I get that this is an about-​face from my prior review, but I believe it’s warranted — Fry’s seems to have put some work into improving the customer experience. The store is smaller (and more manageable) than it used to be, and my past few orders have been seamless.

Totally felt like I was in an episode of the Twilight Zone or someone was trying to prank me. This is the absolute worst excuse for an electronic store, or any other store, that I have been to. Asked several people for help and their responses were, «I’d help you, but I’m behind this counter right now.» and. «Yeah, I know how to do that, but I can’t her right now.» WTF!!! No one else was around, so don’t know what the deal was. Asked if they had any kind of customer service at all and was told to go look over there somewhere and the guy pointed… GEEZ! Will never go to this place again and will never complain about Home Depot again… at least people there are knowledgeable and willing to help!

This store has the worse customer service I have ever encountered. I purchase a lot of Radios and Ear Pieces. It is impossible to know in 30 days if we are going to keep these or not. I try to return a Radio and Ear Piece both never been open alone with the original receipt. They would credit the amount back to my credit card because it was over 30 days. I have bought my last item at Fry’s. I will make sure my organization does not purchase anything from Fry’s as well.

Customer service is nonexistent. What amazes me is that every Fry’s electronics I’ve ever been into seems to exclusively hire people who look tired, angry, or indifferent 100% of the time. I couldn’t even get a response to saying «have a nice day» to the associate who checked me out.
Addition to the personnel, the store is dirty, disorganized, and it’s extremely hard to tell what is a quality piece of merchandise versus what is a cheaply made piece of garbage. It’s also almost impossible to tell if something is used or opened box.

I’m not a big fan of Fry’s but I do see a need for a large computer store. And Fry’s fills that need nicely. I usually go to Fry’s with my husband because he is able to build and fix computers. I just play on the computers. Fry’s is a good source to find items he needs. The store is very large not pretty. Kind of junky looking. The service is alright they can be a little pushy trying to get commission.
For me I like to look at the televisions to see the new models. They have good prices on the TV’s and a good selections. Fry’s’ also has appliances, laptops, computers, and a bunch of other items.

Such a love-​hate relationship with Fry’s.
Love: You can find EVERYTHING here, and it’s cheap for the most part. That part is amazing. Checkout is efficient and Fry’s still matches online prices. I bought a knockoff Apple adapter, and it actually works. That is cool. I was told that if it didn’t work, I could bring the opened package back and return it.
Hate: The place is an absolute maze. It’s impossible to find what you are looking for, and even the signage is confusing. If you haven’t just walked in the door, you can’t find anyone to help you. If you do, they are likely too busy for you and will tell you so.
I DO live ten minutes away from the Fry’s in Austin. I was shocked at how confusing and warehouse-​like this location is compared to the one in Austin, and there’s also no café inside.

I have shopped with your company for many years and have had my ups and downs with my satisfaction. But generally enjoy my experience.
Less than a week ago I purchased a motherboard to upgrade a faulty unit of another brand. This motherboard was to spec and should have worked with all of the hardware I already had.
It didn’t. Every configuration I used failed to boot. So with this I have up and wipe the motherboard off and decided to return it.
Upon waiting for over 20 in line to be helped I finally was assisted with the transaction only to find out the serial numbers don’t match and the item can’t be returned.
Now, had I mixed up the boards. I would have accepted fault but I didn’t because there was only one board. There was no way for me to get them mixed or get the swapped. It is literally impossible for me to do.
When presented with this, the manager on duty said it couldn’t have happened at the store because someone is standing right by the display at all times.
Here’s my problem with that:
1) The box has no seal on it. There is no way to stop anyone from playing a SHELL GAME at your store with motherboards.
2) I have purchased a multitude of items and only on very RARE occasions does anyone even acknowledge my existence.
I’m not a ninja. I’m not invisible. I may be intimidating but I have near always been ignored.
Needless to say your store in Arlington sold me a not «numbers matching» product and not only refuses to accept the error but insisted I was an idiot and made a mistake.
I don’t enjoy being called a liar. I want my money back for the item and a personal apology from the manager in question.

We keep going back because the prices are good. Hold times are extraordinarily long, and don’t expect a resolution on your first call. They don’t care.

Frys sucks!
What’s the point of putting in your credit card online if you aren’t buying the product? Anyways the website states that I have to come within 3 days to pick up my online purchase so… I wait to pick it up after the sales crowd dies. It’s within my time period. They end up stating they started to put things up sooner than 3 days and that the price changed (increased). What the hell?! I left the counter, leaving my impulse buy at the counter.
Going to stick with Best Buy and Amazon. I don’t know how this store is still in business.

I will never shop there again! I bought a sound bar 3 days ago but didn’t like how it sounded in my house. I let the salesperson talk me into getting a 3yr warranty. Adding the warranty took the purchase to $ 560. When I returned the sound bar the next day, I was told that a check had to be mailed to me and it would take 14 days to arrive. I called corporate and talked to 3 different people and got 3 different answers.
I will NEVER step foot into a Fry’s EVER again!!!

The service here sucks. I came in here knowing what I needed, but had a hard time looking for it. I asked two workers, both of whom directed me in opposite directions. Needless to say I got lost real quick. I finally found the product on my own, no thanks to either of them. It was really frustrating to get essentially no help in such a big store. Gave it 2 stars because the cashiers were at least friendly and their prices were reasonable. I’d rather go to Best Buy or something next time.

OK, I have a love/​hate relationship with this place.
The love: they have any and everything that you will ever need, the prices are good, and the staff is mostly good at helping.
The hate: They are very bad at putting returned product back on the shelves. I marked the box of a defective product that I returned and guess what? It was right back on the shelf for the next person to take home then have to return.
Sadly they are the only game in town for most electronics so if you do not have time to wait to get it online, you’re kind of stuck here.

Fry’s is down the street from work/​home so anytime I need something I can get there fast. The prices are fair and they also do price matching.
The sales staff works on commission so in my opinion it could be hard to judge if what they are selling you is the best or just a product to make money on.
I do have my regular folks I go to– among them is Timothy Rivera.
This gentleman knows his stuff and is always glad to help.
If you ever need to return something make sure you have your receipt or good luck getting any help from the staff in customer service– they are horrible. They act like I’m wasting their time or it’s not their job to help you.
Quick tip… if you buy something big or get helped on your purchase make sure they get your phone number correct so if you lose your receipt they can find you in the system and it’s faster for you.
They have everything from phones, chargers, computers, tv’s, surround sounds, car stereos, gps systems, games– you name it, they have it.
Make sure you do your research so you know about what you are buying just in case they offer you something different. Again they do price match which is huge but it must be from a major online retailer or a legit store.
If you do your research and need to get it fast and don’t want to wait for the product to get shipped to you this is a great place to get it the day of– So you aren’t spending too much money compared to other stores in town.

I have a love hate relationship with Fry’s. They have some crazy sales but you better be ready to fight the crowds and get there early. That being said– last year we got a fab new TV for the living room for practically nothing. It’s close to the man friends work so he will pop in for quick items we need such as new cables etc. There’s always a bunch of crap here that you don’t need but end up getting sucked into looking at. They seriously have every energy drink ever created in coolers at check out. Check out is always a breeze because they have 45 different people waiting to help you.

I’m not a fan of this store. It’s just a weird building, from start to finish. I don’t feel like when I go in here the patience to look around because it’s not like normal Electronics stores.
Plus waiting in a long line for cashiers. Just not my place unless I have no other option to go here.
And the customer service could use some friendly help as well.

Walked in ready to buy a full cart of new parts for a gaming pc rig but no one said a word to me. I understand I’m young (I’m 21, and look younger) but that doesn’t mean I don’t have money to spend or am unworthy of customer service.
I guess I’ll go order from newegg seeing as I’d get better customer service from a website.