Inova Urgent Care Center

Hope you are not in too much pain if you need to come here, it’ll be 2 hours before you even see a doctor. And that’s when the waiting room is practically empty.

This facility had a 1.5 hour wait on a Sunday morning, a predictably heavy time for urgent care facilities. Can’t give more than 2 stars for an «urgent care» center that can’t see their patients in less than 1.5 hours when they know they will be very busy.

This is the WORST urgent care I have ever been to. I had to wait an hour just to leave a specimen. Long story short– this urgent care never bothered to call me to let me know the specimen I had left to be sent in for testing was lost! For all I could have assumed, my tests came back negative and I was healthy and that’s why I never heard back! Thank god I decided to call back myself. Them not calling to let me know my tests were never sent in is simply unethical, irresponsible, and incompetent. They could be endangering lives.
My lab results were supposed to be back the following Monday. I gave them a few extra days and called back on Wednesday. After calling four different times, they were still unsure of why one of my results hadn’t come back. I was promised multiple times they would call me back and let me know what the lab said. Thursday I call back (because they forgot about me). I was hung up on twice. The third time I called, the office manager told me that she found out YESTERDAY that my specimen was never sent to the lab and that it was lost. And oops! They just forgot to let me know. But obviously they pushed me to get other tests done that I did not care about, and they are still planning on charging my insurance for these tests. What an absolute waste of time. Don’t go here. EVER!

This business merits two stars based on the service rendered once you’re back seeing actual medical staff. The medical assistant was at least apologetic for the long wait and offered the reason that the (I presume only) physician was occupied with an unforeseen procedure to perform.
The center’s website still allows you to submit for an online appointment. Thinking I’d save some wait time, I requested a same day appointment for a couple hours later that afternoon. I got an email response stating that I was confirmed for «waitlist» status. I happened to call the center to find out if I had a chance of being seen today given my «waitlist» status and was only told then that that online appointment system was no longer functioning. ?? So we drove to the center. After filling out the paperwork, I was told an additional 20 – 30 minutes since all the rooms were now filled with patients. At the 45 minute point, I checked in to find out how much longer and was told it was to be an additional 20 – 30 minutes. At about an hour, 15 minutes I was finally seen. The actually medical evaluation only took about 15 minutes… once you can get past the waiting room door.

The good: Check-​in was really fast and friendly, and when I saw the doctor, she was also great and very interested in following through on my care in a few days.
The not-​so-​good: When I got taken back into the exam room, the PA didn’t say a single word to me, zoomed off to the exam room (leaving me limping behind her on the foot injury that brought me in in the first place), and then abruptly left me sitting in the room for 5 – 10 minutes with the pulse ox monitor on my finger with no explanation. She got friendlier after that, but it was strange.
Also, parking here is cash only. I live pretty close, but since I had a foot injury, I drove. When I parked I saw that it was cash only, but assumed that there would be an ATM on premises. Not so – I ended up having to walk (on my injured foot that I had just been advised to stay off of) down the block, across the street to a deli, and back again to get cash to pay for parking. I wanted to dock an extra star for this, but I guess it’s not really the Urgent Care place’s fault — still this complex needs to fix that situation pronto.

This is the best urgent care I’ve visited in the area. The staff was so sweet and knowledgeable. I was in and out of the office in 30 minutes. In addition, the nurse called me the next day to make sure I was feeling better. This is now my go-​to!

The place sucks. Most of the doctors are not friendly. Even the secretary doesn’t show a happy face when you enter the room. If I have a second baby, I will never go back their. But the actual fairfax inova hospital works a super great :)

I went here with my wife yesterday because she had been experiencing flu-​like symptoms and it was close to home. Despite there appearing not to be many people there, we waited for three hours for them to perform a flu test and test x-​ray. The flu and test x-​ray came back negative (we found today from Mid Atlantic Urgent Care that she did indeed have the flu) and they prescribed some cough medicine. My wife’s flu-​symptoms became were and we decided to go to a place we know would provide quality care.

This place has the worst service! One person in line takes over an hour to go back to even see the nurse. Office staff does not communicate the truth well. Go elsewhere in ballston for your urgent care needs!

Nice and friendly staff, nice doctor. I walked in and they only had one physician available. I had to wait for 45 mins, then go back to work, and come back again. Although the wait time was long, but I was satisfied.

I made an appointment for 11:00 am, but I arrived 20 minutes early to fill out paperwork because I am a new patient. I finished the paperwork before 11:00, so I expected to be seen very quickly. I waited 30 minutes, and, after seeing several people who arrived much later go in ahead of me, I asked the front desk associate if I had been skipped over. She kindly went to check with the nurses to see if there was a problem. However, she came back and said there was no explanation for my long wait. I waited another 30 minutes, and my name was finally called at 12:00 pm.
I met with the doctor, who was friendly. The doctor ordered a test done. The lab technician (?) came to get me. She was very rushed, and she told me to drink a clear liquid from an unlabeled bottle. I asked, «What is this that you want me to drink? What is this for?» It looked very suspicious and smelled almost like vinegar. She looked at her watch and irritably told me that she didn’t have time to explain; she had another patient in the next room that she needed to get back to. I was agreeable and drank the mysterious liquid, although red flags were going off in my head for drinking an unlabeled substance. She left.
After 15 minutes, the lab technician (I assume that was her title, she never introduced herself) came back to have né take the test that the doctor and I discussed earlier. I said, «Alright, NOW can you tell me what is was that I just drank?» She flippantly told me that it was all for the test. «Ok, but what was the liquid doing? Was it adding something to my stomach? Or was it going to react with something that is already in there? Or was it putting something in there to help?» The lab technician said she didn’t know. She actually glanced at the written information on the back of some of the testing equipment to try to figure out the purpose of drinking the liquid.
I was never given an explanation for my hour-​long wait, even though I had made an appointment in advance. The worst part was definitely the way I was treated as a nuisance by the lab technician and told to drink the unknown liquid. I would have felt better if the liquid was in a labeled, official-​looking vial or if the person administering the liquid could explain something as simple as, «Drinking this liquid will identify x in your stomach; after you drink it, we will take samples to search for y.» I am just guessing here, because I still have no idea. I do not have any confidence in the staff at this location.

Frustrating place. I called ahead to see if they were doing flu shots. They said yes and told me to come over. I went to the clinic a couple minutes later and was sent upstairs to their general practice offices. They seemed confused to see me and called downstairs to the clinic while I waited around. Eventually, they told me to fill out 10 pages of paperwork and then had me wait 20 minutes. Then the manager came over and said they don’t do flu shots for people who don’t use their general practice. Would only give me a flu shot if I would make up a reason for needing a regular doctor’s appointment. Also told it was my fault because when I called I didn’t tell them I wasn’t already a patient (which is odd because I was calling an urgent care clinic and not a general practice). Sent me out without a flu shot. Be prepared for a frustrating and confusing experience — they don’t have their act together.

This facility is probably one of the best urgent care clinics I have ever visited. I slipped and twisted my ankle last night. I was able to go online and make an appointment for 10:00 a.m. this morning.
Once I completed the requisite paperwork, I waited less than five minutes for the nurse to call my name. I saw the doctor almost immediately.
The exam was very thorough. Since I am 34 weeks pregnant, Dr. Usman also made double sure that my fall didn’t harm my baby. He diagnosed my sprained ankle and explained exactly how the injury most likely occurred. He also gave me very clear instructions for caring for my ankle during the healing process.
I was in and out of the clinic in under an hour. No complaints here!

I visited this facility today and honestly I was impressed. I’m not sure what happened when others visited, but my visit was very pleasant. I made an appointment online via iTriage for 9am, I arrived at 9am and was immediately greeted by the front office staff who were nice and friendly. They gave me paperwork to fill out, asked very nicely for my insurance card, the nurse took my vitals, and I saw Dr. Antonio Usman by 9:30am and was out by 10am.
He was very pleasant, he diagnosed the problem, gave me a treatment plan, suggested a few other things I can do to assist in helping heal the issue, sent my prescription to the CVS at Ballston Commons Mall and by the time I walked to CVS my prescriptions were ready for pick up.
I appreciate them validating parking also. I would definitely visit this location again and recommend it to others. Again… I’m not sure why the others had such a bad experience but for me to give a 5 star review I truly had a pleasant experience.

I’ve been to this location twice and I had fine experiences both times. My wait was less than 15 minutes and I was in and out with a prescription. The front staff is very nice and I saw a different doctor each time I was there. I guess the other reviewer had a really terrible experience! They also validate parking in their garage for one hour which is nice but they are about a 10 minute walk from the Ballston metro if you don’t drive. I also like the system they use – they give you a printout of your diagnosis that explains how to take your medicine, etc. along with a summary the dr types up about what you discussed. Sometimes when you’re really sick you forget what the dr said the minute you leave! I would recommend coming here if you can’t get into your dr!