Lemon Twist

Talk about awwwwkkward turrrtleee… upon arrival to this boutique, I’m barely greeted. mostly judged by this young broad who didn’t speak and an elder women who finally goes «hello» and I being in customer service am polite and I’m like hello how are you guys? They ignore me. They continue on about some girl’s boyfriend that the older woman doesn’t like… I’m wandering around the store just kind od touching things and I can see her eyes on me. Not to my surprise, with a snobbish tone, she finally asks, can I help you? I say no, I’m just browsing thank you though. They continue their seriously awkward talk between two large age gaps about boyfriend gossip and how she loved her scarf on her etc etc. The more I touched the more I felt eyes beaming on me as if I was going to rob them. Get a grip lady. If I can afford the uggs and multiple alex and ani bracelets I was wearing, I think I can offer the overpriced preppy junk in your store. It’s only been the same crap for the last 25 years I’ve lived in Arlington lol next time, my advice. smile, learn how to be more pleasant with customers and maybe you could actually sell some stuff. Thanks but no thanks!

Lacking customer service. Lost it’s flair now that the employees are all older — not much for the young mom anymore…

I went into this store for the first time today with my mom and sister. It certainly has very adorable accessories and clothing, l love their Lilly Pulitzer collection. However for such a small store of expensive items, the staff was inexcusably rude. My mom was looking for a dress and received no greeting, no help. After not being able to find a dress she was trying to buy a Lilly Pulitzer tumbler and waiting at the cashier for over 5 minutes while the staff members ignored her. She eventually gave up and left without buying a single thing. If she had even received an ounce of customer service, she probably would have bought an outfit or two but instead left empty-​handed.
The other thing repulsive about this store is the fact that they have $ 150-​$ 300 dressed on shitty, plastic hangers. For gods sake, forever 21 has better quality hangers than this store.

I shopped in the store for the first time yesterday and had an excellent experience. Both associates were very warm and helpful for me. I will definitely return and purchase more. The prices were incredible!

Lemon Twist has a great selection of interesting, smart, stylish clothes that are fairly priced. Caroline is helpful and innovative in her suggestions for customers, and she has a dedicated loyal group of customers that stop by regularly to see new items and visit. Real neighborhood feel.

I agree with a prior post regarding the customer service. I also had a very unpleasant experience with a middle-​aged employee, likely the same one referenced in another review. I have been in there many times because it is near our house and you can find some cute things, if in need of something and don’t feel like going to the mall. Whenever I have been in the store dressed for work, this same middle-​aged employee has gone overboard to compliment me in every way, especially when it is evident I am there to shop, rather than just look.
This particular day, however, I was dressed for a Saturday out with my two toddler girls. We were running errands and waiting for a pizza at the homemade pizza place next door. I went in to look around and saw something I was considering purchasing. I didn’t have time because this employee started berating me for «not watching my children“and «letting them run wild» and said that they work hard to keep it nice and can’t have it ruined by parents who don’t watch their children. I get it that kids should be watched in stores. However, my kids were not «running wild». My daughter was looking at a purse near the display window. Not to mention they have children’s clothes in the back which they should not sell if they don’t want children in the store. it is very clear they are not wanted. Nor are people this particular employee thinks are not up to the standards of the store. Laughable since I shop in much nicer boutiques and find the clothes here to be over priced, more fitting for a small store near a snotty yet underwhelming beach town, and much of their jewelry sub-​par knock offs of designers such as Tory Burch, David Urman and others. Likewise the other employees are very young and don’t seem interested in being there other than perhaps their parents make them have a summer job.
i will never walk through the door again and not sure what it has to offer.

The merchandise is good but the service can be dismal. It depends who is on duty. In particular one employee, who is middle-​aged, is often on the phone and can’t be bothered to hang up to wait on a customer. In her conversation, I heard her complaining about her boss the owner! Good lord. Why would she ever be kept on staff? Maybe it’s because — and this is from her phone conversation — she’s the one that makes most of the decisions on what to buy for the store. I continue to shop at this store because I do like the clothes and the convenience, but often I walk out of there feeling burned. Wonder how many customers they lose because of poor customer service.

I was surprised that for such a small store with so many staff members that there isn’t more personalized service. Not even a hello when you walk in the door.
I live up the street and have had an OK experience, maybe, every 5^th time. Today was the worst of the them all. The staff members treat the job like a hobby and you are interrupting by asking about what they sell and where they keep it. «Try looking over there.» I have often found that the other customers are nice, though, and they will answer my questions or offer ideas. So will the 16 year olds at the stores at the mall, where I can now find 90% of what they sell. Good Bye.