Michael Kors

I purchase MK on a regular for my my fiancé but after last week visit i will be finding another company that actually care about theirbl customers. My fiancé watch kepts on glitching. So i take it to MK to figure out what they could do and the associate tells me that i need to send it into the MK office without looking at the watch. As of February 2016 i will not be support/​purchasing anymore products from your company. The associates are the face of the company…

Super customer service experience purchasing my first Michael Kors purse a few weeks ago from a dirty blonde with an accent. She obviously knew what she was doing and loved the brand and did everything right. Thanks!

My boyfriend and I walked in with intentions of buying a couple purses but were not greeted or even acknowledged until 10 – 15 minutes later. I work for one of the best companies when it comes to customer service and this is just unacceptable. A gentlemen who was already busy with customer asked us if we’ve been helped while he ran to the back to fetch a purse. I replied with «no, we’ve just been standing here waiting for someone to acknowledge us». There were 5 sales associates in this store, five! He returned with a notepad asking me to fill it out then left. I asked what it was for and he replied with, «so you can get the warranty» then left again. First off, all bags come with warranty automatically when you purchase it. There is no need to fill out a information sheet. The fine print on the bottom of the notepad said it was for emails and promotions. I buy from MK all the time and I already am in the system. I purchased the purses anyway because they were all christmas gifts, but if i was shopping for myself i would’ve left and went to another location. I came in knowing exactly what i wanted and expected my experience to be quick and simple, but instead it was frustrating and upsetting. No wonder Michael Kors is going downhill.

So I went in there to get my watch re-​sized after getting it for my birthday. The Michael Kors Parker Glitz Watch, Silver Color. When I walked in the guy, didn’t say hi, I had to ask if they can re-​size my watch. Mind you I might look young, but I buy MK all the time. Service is service no matter what you look like.
He took my watch — was banging away in the corner and then proceeded to just hand me the watch. He didn’t clean it — his finger prints were all over it, or turn it to the correct time, or correct date and didn’t give me back my links. I had to ask for them! The watch came from the box I received it in. I expected it to be returned that way. Clean and put back into the box.
Awful customer service. Makes me wonder why I EVER liked the brand in the first place. Will not be recommending this brand to other people, gave me a bad taste in my mouth.

MK service center (through the mail) fixed my watch for free. Thank you for making things right.

Honestly the worst experience I’ve ever had as a customer. I buy Michael Kors products often because of the quality. I wish I could say the same about the staff at this particular store.
Their products come with a year waranty and the store manager would not replace my item because it was a gift. Even though she found the record for the purchase in her system. Poor service and I will never contribute another dollar to the Michael Kors store in Pentagon City mall.
(I didn’t even want to give them a 1 star rating)

Such accommodating and helpful staff! The manager spent so much time helping us pick out bags and shoes, and he was very accommodating with some returns. I definitely recommend shopping here! The selection is fantastic, as well.