Millie’s Tailors & Cleaners

Went to check this place out today and after pinning my dress the woman tells me it’s $ 25.00 for a simply hem. When I gave her a confused look as it was a steep price she told me I could go else where. Well I certainly will. I don’t mind paying high prices, but will walk out the second your customer service is shit.

I’ve been using Millie’s for tailoring and dry cleaning services on and off for a few years now. The people who run both the downstairs dry cleaning and the tailoring shop upstairs are very friendly and they do a great job in both departments. I’ve had lots of clothes altered here and they have always met my expectations. Recently I had a gown for a black tie wedding shortened. The hem was mermaid, and I was concerned about how well it would come out, but they did a wonderful job. It was pricey, which is the only reason I am giving 4 stars instead of five. I probably could have had it altered somewhere else for less but I trust them here. I would highly recommend Millie’s for any tailoring although you may be able to find a less expensive dry cleaning service elsewhere.

I’m honestly not one for reviews. I’ve been going to Millies for years. In the past I have had various alterations such as a peacoat and several pants done here. I recently had two desperately needed alterations that I got to her last minute for a wedding I’m attending in 6 days (I felt pretty bad). They were two suits. One needed to be completely overhauled (it was an Astor & Black custom suite) and the other needed hemming (a brand new tommy suit).
I just called and she said they were ready. UNBELIEVABLE! I’m in utter shock! Millie’s is the best hands down in all of Arlington/​DC area. Her work is impeccable and worth every dime– hence why I continue going there knowing there are 3 tailors closer to me.
I strongly recommend Millies for both tailoring and dry cleaning.

I’ve had several alterations performed upstairs, on everything from run-​of-​the-​mill garments to quite expensive garments — the results have always either met or exceeded expectations.
Millie’s has a well-​deserved reputation of quality work.

Very Sad ~ Used to be a fan for twenty years ~ No more.
Last three years the following ~
1. Shirts pressed incorrectly.
2.Too Hot iron used when pressing on mixed blend fabrics have ruined clothes by melting the fabric in areas resulting in a «shine» that can not be removed.
3. Sewing upstairs is not so careful and often incomplete when returned.
4. Getting in their parking lot can be tricky ~ many fender benders so be careful.
These things can happen, But what is upsetting is that they refuse to acknowledge any fault.
Beware if you are referred to resolve your issue with «John» .
No return telephone calls and if you arrive or telephone when they say he is there
He is either «Too Busy», «Stepped out» …Despite three weeks of telephone calls, written messages and in person visits ~ No John.
I returned a problem item with the original tags including the sales itemized list stapled to it When I returned the sales slip was gone and the shirt tag replaced. They tried to pass it off as if I took it elsewhere. *
Then the «Devil may care ~ Not our fault «is spewed out after three weeks of smiles and nods.
**** Take your money elsewhere and avoid the grief. ****
Dry cleaners hold no recourse and they know it.
Many cleaners are in the area. Organic cleaners cost a little more but it is worth it.
Moved my cleaning needs elsewhere after using Millie’s for over twenty years.
No honor at Millie’s ~ Not any more !
* It is sad, very sad to see a long time establishment diminish in quality and then
act so dishonorably.

I had heard great things about Millie’s but my experience was sub par. I took two pair of jeans in to have the hems altered, which from what I understand is a pretty simple job. I am not a perfectionist when it comes to details on clothing but I kept thinking one leg hem was longer than the other. I noticed this every time I wore the jeans. I asked my sister in law to inspect them and she concurred that the hem was uneven. I took the jeans back to Millie’s and they measured the hem and sure enough it was uneven. They were willing to fix the issue; however, I won’t be taking my clothes here again. Also upon pickup the downstairs dry cleaner was not able to locate my jeans. I spotted them hanging on a rack unlabeled. This was the only experience I had and it didn’t work out. I have used another tailor for 10 years without any issues.
On another note, this place does seem popular and there is typically a small line of one or two people waiting to be fitted.
The location is a bit difficult to find. It’s at the intersection of Lee Highway and Glebe road next to the gas station. You will need to make a u-​turn.

Not bad– I’ll have to come again to give a fair answer. (I’ll try and get some regular pants/​shirts hemmed eventually to measure out the speed and price.
Here are my pros/​cons:
Pro:
— Walked in, she measured and pinned me, walked out. (quick process, and you can tell she was expert)
— Great job with the tailoring, can barely tell it was altered.
— Dry cleaners right downstairs – even if the tailoring part is closed, they can hold your piece downstairs (thats what happened to me when I picked it up)
Con:
— Dress was too tight. I could fit it, but it was hard to breathe. had to go on a smoothie cleanse before the wedding to ensure a little more clearance for my breathing passages.
— Did not call me like she said she would when it was done. I called back 3 weeks later to find out that it had already been finished.
— $ 120 to get my bridesmaid dress taken in and shortened. Not sure if this is a legit price, but that’s how much it cost me!

First of all, Millie’s Dry Cleaning is great: they are kind, well-​priced, and efficient.
Millie’s alterations on the other hand, is a nightmare. The woman who does the work, does do good work. But if you catch her at the wrong time, she is mean, rude, and dismissive. The first time I went in there to have my jeans hemmed, she told me that I was wasting her time when I asked if she could move the pins down to make the pants longer. I thought I may have done something to upset her that I wasn’t aware of so I gave her a second chance. I went back again for another hem of new pants. This time, when I apologized for not bringing in my own heels, she almost yelled at me about how I am just making her do too much work while she is down on the ground trying to take my measurements. After I changed and went up to the counter to get my pants, I said that I thought I may need to go somewhere else. She threw down my pants and said, «Yes!» «Good, you go somewhere else.» It was a bizarre and upsetting experience. I would never go back.

This is just for the tailoring part. I priced out some tailoring and had my wife drop the things off and they charged her more than what I was told. When I picked up I asked her about it and she refused to change the price and was not at all kind. I won’t be back.
Dry cleaning part seems fine. Never had a problem with them.

This is where to go when I need something dry cleaned. They have always done a wonderful job. Everyone is very friendly. Mr. Cha always is so happy to see me (and I’m sure other customers as well!). It’s nice to be greeted so warmly. I’ve had pants hemmed upstairs as well and they have turned out fine.

My family had been using their cleaning and tailoring services regularly and exclusively for a year. Three weeks ago, I brought in an expensive new jacket for its second cleaning, and it came back with a brown ring around the entire sleeve at the elbow — a stain that had not been there when I brought it in. After telling me twice to come back «next Saturday,» after my third trip back they said they couldn’t get the stain out, insisted that the stain had been there when I brought it in (although they hadn’t made any note of such a stain when I brought it in, which would be customary) and not only refused to compensate me for the piece, but even refused to refund the cost of «cleaning» the jacket. I asked why they don’t care about my business, and they said «I don’t have an answer for you.»

Mr. Cha and the staff are the absolute best. I have been going to Millie’s for years and it is always top quality with excellent customer service. I tried the home delivery dry cleaning through another chain, and most of my shirts would have damage, so now I only go to Millie’s.
Highly recommended.

I have tried Millie’s a few times and have been happy with their work.
They are a little cheaper than other dry cleaners that I go to so I take my generic clothes here.

I have been taking my cleaning to Millies since I move to the Yorktown area of Arlington. Mr. Cha and his staff are extremely friendly and treat you as a friend they haven’t seen in months whenever you walk in. They remember my family names. The prices seem a little high to me at times, but I am from the Midwest and am still getting used to the cost of living in the DC metro area. The job they do is excellent! I have had to bring a couple shirts back to have redone, and there have been a couple of broken buttons, but there was no problem at all getting it handled at no charge. Also, I have been known to spill a drop of wine or Guiness on a white shirt. They always get it out.

Tailoring services are great, although more expensive than some other places. I’ve had several pairs of pants hemmed here, all with good results.
However, today a friend and I stopped by to have 3 pairs of pants done, and I saw that the tailoring business upstairs is closed all day Wednesdays. No wonder I didn’t have a problem finding a parking space for once! The dry cleaners were open, though.

Completely outraged. Ive never been treated with such disrespect at a business in my life, let alone a family owned one.
Let me start by saying that this place has come well recommended from several people, Unilocalers included. My previous dry cleaner, McLean Super Cleaners, were outstanding. 5+ years and they may have broken a button once.
I took a group of nice dress shirts in, and when I returned a week later, I noticed 2 of the shirts were damaged. There was a dark shiny discoloration down the right sleeve of each of the shirts. When I pointed this out to the old man who owns the store, he was questioning that he did this to the shirts. I assured that they had, and they took them back to try to get them back. After another trip back, the stains werent out, and he said I would need to talk to his wife, who runs the tailoring shop upstairs. After 3 more times going back, I finally got here and she thought she knew what the problem was. ANother trip, still there. Finally on my 5^th trip, I spoke with the son who helps run the shop. He was very professional and courteous, and explained to me there was an issue with the press, and that that was what had caused the damage. He offered to reimbursement for part of the shirt due to the damage. They were able to get the damaged portion out of the other shirt.
Here is where it goes downhill. When I go to pick up my shirt and the check (about a month and a half after initially taking it in), the older man tells me he wants to talk to me. He then ignores me and serves 3 other customers who come in after me. After patiently waiting, he proceeds to berate me and tell me that he doesnt like my kind. He accuses me of destroying my own shirt, so I can get money for it. He says that I will take the damaged shirt and do the same thing at another store. This is the proprietor of the business that ruined my shirt, which I cannot replace, and he is insulting my integrity; in light of my being very patient and accommodating through the entire process. His behavior, tone, and actions are completely unacceptable and downright slanderous. Its a shame that such a recalcitrant old man is willing to sully the name of his family business with baseless accusations of ignorance over a Banana Republic dress shirt.

I really wanted to like this place. I was excited that maybe finally I can find a place to get my clothes fixed and drycleaned. Wells, I go in there, there’s a girl that asks me when I would like my clothes back. I would think that ASAP would be wells… by default. But I’m in no hurry, so whenever. Okay, a week later you can pick up your clothes. Really? A week?! My bill was more than a hundred dollars, about 5 dollars for each piece of clothing.
Okay, next stop upstairs for the tailoring. I had this cashmere sweater that I absolutely love but it has a tiny hole in it. I went up there and ask if they could do anything about it. The girl takes it and double stitch machine sows an ORANGE thread through my LIGHT BLUE sweater. So I can definately see the orange through my light blue sweater, and feeling quite angry over the fact that she has made my sweater WORSE. She offers to take it out for me, quite annoyed by the way and starts to take it a bit off, and irons it like the ironing is going to make it look better. It doesn’t because the bright orange thread that she’s been using to stitch those jeans was used on a light blue sweater. I couldn’t believe it. She says no charge, like she’s doing me a favor. She would’ve been doing me a favor by not touching my sweater at all if she was going to be doing that to it. To be fair, this was not the boss lady I think because before this I had asked her about a lace dress and she said her boss was on vacation and wouldn’t be back for another two weeks.
Anyways I ran out of there as fast as I could. Maybe it was an off day. I don’t know and I don’t care. All I know is I’m not coming back.

I love Mr. Cha and all of the people who work for him. The prices are reasonable and they do an OUTSTANDING job. And the customer service is great– someone always walks my clothes out to my car when I pick them up and Mr. Cha offers to bring me vegetables from his garden.
There are many dry cleaners closer to our apartment, but we go out of our way because it is so worth it. This place is a secret everyone should know.

I went there with four clothes items and it ended up costing me about $ 31 for a dress, pants and two shirts. The service was great because they got it done right before Thanksgiving.
The old man that other reviewers are talking about still works there and is very sweet. I found out that Coach Jones from American University goes there for his dry cleaning.
Overall, Great service and very kind people. I would highly suggest this place to anyone.

I first found Millie’s when I lived in Arlington. Driving there, I always have to do crazy U-​turns and deal with the intersection right by, but I cannot stress how much it is worth it. After moving, I tried to find a cleaner that comes close to Millie’s. Haven’t had any luck. Before finding Millie’s, I had horrible dry cleaning service; just to name a few bad experiences: ironed out pleats, flattened wool gabardine blazer, ripped seams…
Millie’s has the charm of the old man who owns it, who always remembers me with a smile, and he always makes sure I am not being ripped off with high prices. There is expertise and honesty that you will find in this dry cleaner you will be hard pressed to find elsewhere. All of my clothes are well taken care of; fabrics are maintained just as they should, and I appreciate the most an experience I had with my seersucker blazer and a very bad black coffee stain (they took about 90% off, but left a note by what was left to explain that any further attempts would damage my clothing).
I am very happy with Millie’s. Though I moved to an inconvenience distance, I will still drive the way to make sure my clothes are well taken care of. I’ve tried other dry cleaners in my new location, and nothing compares. They always treat my clothes as if I brought in nothing but collared button down shirts in need of starch. We need more places like Millie’s.