Tops Cleaners

Took a few suits & a red sweater there about a month and a half ago. Somehow the red sweater magically disappeared. ($ 99 wool knit sweater from Anthropolgie.) Top’s, I’ve left you several messages to check on the status of my sweater. You promised to keep looking & give me a status update. If you ever call me back, I will delete this bad review.

Ready the same day and amazing customer service, great place!
They do a great job with all of my shirts and suits every time.

Seems to be under new management… front drop off space is cleaner… shirts done just as quick… I’m still a fan!

Great place with quick service for a low price. The staff is very kind. I went there to get my pants hemmed and they even offered to dry clean it and iron it free of charge. Overall great place.

We’ve been going to Tops for several years. My husband gets all his shirts done there in addition to our regular dry cleaning. I was surprised to see all the negative reviews but I guess someone wouldn’t bother to review a dry cleaner unless they had a bad experience. So I’m writing a review to say we’ve never had a problem. A couple of times a shirt has come back with a missing or broken button but other than that it’s all been good. Plus everyone who works there is so nice and friendly. I gave them 4 instead of 5 stars because sometimes the price they’ve charged us for dry cleaning has been a little high.

This place is soo fast and cheap. It’s hard to beat for men’s dress shirts. I think $ 1.25 a piece and a one day turnaround. Also the owners are very friendly. No complaints here.
HOWEVER. They’ve now lost two of my wife’s dresses and the resolution is «you need to look more in your closet». So, be weary of bringing anything really nice here or be very careful when picking up your items… which can be hard to do if you’re picking up a bunch.

Stay away from this place! You probably heard this before but the last few days they have been lying to me and making me run around only to tell me a different lie every time I get there. They charge an arm and a leg and the service is abysmal to say the least. I realize it’s hard to run a business but I don’t like folks who can’t own up to their mistakes and keep on inventing lies to get around that.

I am a long time customer of Tops. They provide reliable same day service and do an excellent job on both laundry and dry cleaning. And they are very friendly

When I first moved to Arlington many years ago I used Tops. I had forgotten why I stopped using them. I have just been reminded how terrible they are. Not only do they damage your clothing (in this case a pair of slacks I had worn once) they lie about it. They should be ashamed.

If you are looking to get ripped off, then head right to Tops. I’ve been going to this place for 4 years now or so, and throughout the years I’ve noticed my shirts have been returned damaged or ripped. Typically the damage occurs around the elbow, so I would write it off as normal wear and tear. 2 weeks ago, I picked up my traditional dry cleaning and noticed they were so kind as to seperate my $ 300 Ralph Lauren Purple Label dress shirt and stated that it was dropped off damaged. I took a closer look at the damage and notice 4 large tears on the front of the shirt. I responded that this was not possible and I dropped it off perfect to them. They insisted I was wrong and told me to call the manager if i wasn’t happy. I called the manager «KJ» and he essentially denied all responsibility and told me to get a lawyer and take him to court if I wanted to «take this to the next step». I’m debating legal action against Tops for the Purple label shirt and the 5 Brooks Brothers dress shirts that were destroyed over the last 2 years as well.
The damage to the Purple label shirt was so obviously their fault, the tears were on the front left of the shirt around my stomach area, so short of me being stabbed multiple times in the stomach area, there is no possible way that they didn’t damge this shirt. I feel like this place accepts zero responsibility for the damage they cause and it’s essentially like paying them money to destroy your clothes. Stay away from this place at all costs.

I have been going to Tops for the last two years since I moved. Yesterday I would have given them three stars but my experience today changed that. I returned today with a pair of pants they cleaned. When I put them on this morning I found two holes, one on each side of the front both at the same height, which were not there before they cleaned them. When I brought them in they admitted that they would not have cleaned them if the holes were there but that it was likely due to the material and that I should take them back to where I bought them. For humors sake I will take them back to Armani Exchange and see what they say. Given the holes appeared in the short time between dropping them off for cleaning and putting them on this morning AND they are parallel not randomly placed it seems clear to me it came during their handling. I ruined pair of $ 200 pants is cause enough for me to walk away from this place.
Prior to today I was reasonably happy with their work. Occasionally things would come back with starch spots or other stains still on them but it was always resolved on the second try. Their cleaning wasn’t as rough as Dry Clean Pro on Glebe which put more wear on my dress shirts than I did so I thought having to drive back to them to fix an error every couple weeks was ok. Now I need to find someone new.

They do an OK job on shirts, but boy did they screw up on my suit. And customer service response to BBB was zero. On 9÷21÷2011 I dropped off my two piece suit for dry cleaning. On 9÷26÷2011 I picked up the suit. It was packed on a hanger and in the plastic bag. On 10÷5÷2011 I wore the suit to work. That morning I unpacked the suit out of the bag and wore it to work. That afternoon I noticed a triangular damage — holes on the front right side of the suit. The holes looked in the triangular shape (symmetrical) and it looked as if they were burned by the iron. On 10÷6÷2011 I dropped off the suit for owner to evaluate the damage. At that time I requested evaluation since I thought it was burned. I was immediately told by the front desk staff that the damage was due to moths, but I was also promised a review by the owner. The next day I got a call from TOPS CLEANERS stating that the damage is indeed by moth and that they would not assume responsibility. That evening I went to pickup the suit and had another conversation with the front desk staff. He called in other team members to evaluate the damage and noted again that it was moth damage. I was suspicious and told them that I would take the articles to another dry cleaners to inspection. As I stood there for 15 minutes while the clerks were examining the suit in front of me a moth flew out of the area where they were standing and one of the clerks quickly killed it. I went to another dry cleaner’s and they confirmed that the damage was indeed done by moth. Upon return home I examined all my suits for damage and inspected the closet. None of the other suits have holes /​moth damage. I conclude that the damage was done by moths while the suit was on the premises:1. The suit was in good condition without holes prior to going to the cleaners 2. The suit was on premise for 6 days. 3. There is no damage to my other suits in my closet and no signs of moths. 4. I saw a moth fly around my suit while I was in the TOPS CLEANERS facility (it was killed by employee) 5. TOP CLEANERS keep the front doors wide open that allows bugs to get into the building. Needless to say I can’t recommend their service or business practices of persistently ignoring BBB (prior to this post).

We’ve never had a problem with Tops cleaning and laundry and the staff is so pleasant and friendly it makes my day to go in. Never had anything that wasn’t delivered in a timely way. Probably are better places for alterations.

So, Tops is our current dry cleaner of choice. We usually stick with a dry cleaner until they commit a royal screw-​up and then it’s adiós. We’ve been going to tops for about 3 years now, and so far, nothing major. They could do a better job spotting the collars of men’s dress shirts. They’ve done an adequate, but somewhat expensive, job on a few minor clothing repairs. Their same day service is usually on time and their normal service time is almost never longer than 2 days. I wouldn’t call their Wednesday 4 for the price of 3 offer on dry-​cleaning a «bargain,» but at least you can save a few shekels. So, it’s Tops for now. I’ll let you know when (not if) they screw-​up.

I used to like these guys, but I can’t wait to find a better option. Shirts frequently come back covered in starch stains or just flat-​out dirty; they boast same day service but you have to plead for anything better than 2 – 3 days if you have more than 7 – 8 shirts; the use perm. markers to write on your shirt tails; and dispite all that, I keep getting strangers’ clothes in my orders!