Eden Of Ashburn Salon & Spa

Despite all of these terrible reviews, I decided to purchase the $ 30 Groupon for a silk spa pedicure to try it for myself as I wanted to find a salon closer to where I live. I came as a walk in on a Saturday morning around 9AM and since I was the first and only one there I was greeted immediately. I also decided I would get a gel manicure and waxing since it wasn’t busy. My technician, Thea, was absolutely outstanding. I’m 9 months pregnant and she made sure I was comfortable and happy throughout the entire experience. She’s very engaging and has wonderful customer service skills. The pedicure was quite relaxing. My nails took a bit longer than expected but I appreciated how detail oriented she was. Once more customers started to arrive, I could tell that they are pretty understaffed which I can honestly say is there only downfall and the only reason for 4 instead of 5 stars. I will definitely be returning to Thea in the future!

This spa is wonderful! I’m not sure why they only have two stars. They were attentive, gave an amazing pedicure and gel manicure and had a great deal to offer. I will def be back!

I also used a groupon for a gel mani. I read several of the reviews and was a little apprehensive about what horrors I might encounter.
To my pleasant surprise, I had an EXCELLENT experience. My appt was at 1pm and I was seen right away. I got a French gel mani so I paid the $ 5 difference. The whole thing took 40 minutes and she paid excellent attention to detail. She did a great job.
The only reason I gave 4 instead of 5 stars is because she kept having to answer the phone, despite there being another worker there that was not busy. But maybe there was a valid reason for that, idk.
I WOULD return.

Have been going to Eden a few months now for a gel mani and pedi. They do get busy especially with groupon promo going on however I have been accommodated on short notice all the times I’ve gone in. With the friendly staff and usual promotions I will continue to be a regular customer.

Went in to Eden because my mom had purchased a groupon for a gel manicure, something that I often do. The location was somewhat sketchy looking, the place was nice inside, but there were barely any people there. My manicurist was nice enough, but she starting putting sparkly pink polish on even though I asked for French. The experience was nice enough, BUT my nails starting chipping after TWO DAYS. Every manicure I’ve ever had has lasted 2 – 3 weeks so needless to say I’m pretty disappointed and won’t be returning.

I had a schedule appointment for 1:30 PM. I arrived bit early to pick nail colors and be in and out. I did not leave till 3:15. Why? because they are low on staff. The gal jumped between to take care of the phone calls & other customers. I was exhausted by the time I left the place.
Technicians are nice gals very friendly and spoke clear English but over whelmed with work load .I got gel mani & spa pedi. My pedi color did not hold up more than a week. I had to go back to other salon for the color.
I won’t go back purely because I did not enjoy or was relaxed after paying so much for mani & pedi.

The service was awful and the Groupon is a rip off. I purchased a $ 23 Groupon for what was advertised as a $ 30 manicure, but when I got to the store the manicure’s regular price was $ 23 so I didn’t end up saving any money. My manicure alone took them an hour and a half. We arrived and waited 15 minutes just to be sat at a station. I had shellac already on my nails so they wrapped them in foil and I waited 30 minutes before I was seen again. When I complained to the girl doing my nails, she was very rude and told me that it was my fault for bringing along a child (who didn’t even get a full pedicure).
All together, the experience was awful and I would not go back there again.

The place was VERY busy last night. I felt like they rushed thru me while doing my mani/​pedi. And perhaps why she cut my skin when doing my nail, it was bleeding a little, it hurts this morning. The girl didn’t even apologize when I showed her, she rubbed some blue liquid thing on my finger (Idk what it was and I asked, she said I clean it for you). ughhh
I also got a spa pedi… However, when other customers came in (after me), the girl that did my pedi was busy greeting them and only massage one of my legs!
With everything that happened I didn’t tip well, now that I think more about it I shouldnt have tipped at all.

The service was a bit slow even with an appt., like many reviewers have said, but for me it was well worth the wait. I had the best pedicure ever from there, the massage part lasted for more than a minute which was WONDERFUL! I will be back.

Will never be coming back to this place (they have the nerve to call themselves a spa). I had a 2pm appointment, 10 min wait before I could even sit down, then had to wait for over an hour. Finally dried my feet off and left. The lady who was «helping» me was quite rude and very inconsiderate. People who came in after I did were almost done. Should have checked Unilocal before I bought this groupon. I guess you get what you pay for.

I was hesitant to come here due to the poor reviews.
I am pleased to say that everyone was very kind and my nails are beautiful! Today happened to be very busy too!

I would give 0 stars if possible, given the scam they’re pulling with Groupon. I was given a gift certificate via Groupon as a Christmas present for a gel manicure at Eden of Ashburn. It says the promotional value of this gift card is $ 30 (the cost was $ 22). During this same Groupon promotion, they sold pedicure gift cards that cost $ 5 extra ($ 27 total). When I called, I asked if I could pay the difference ($ 5) to get the pedicure instead of the gel manicure. The woman didn’t understand at first, so I asked her how much a gel manicure was ($ 25), and how much a regular pedicure is ($ 29). I told her my Groupon gift card had a value of $ 30, and asked how much I would need to pay to get a pedicure instead of a manicure. She went to her manager, came back and said $ 10. That means my gift, which cost $ 22 originally, would cost a total of $ 32. That’s $ 3 more than if I had walked into the door and asked for a pedicure without any Groupon deal.
This is not how math, business, or Groupon works. I’ll be filing a complaint with Groupon as well.

I don’t even know where to begin. This was my second time there (both times through groupon) and the while the first time was OK, this time the service was just awful.
First, I had booked an appointment for a shellac mani and a spa pedi at 3:45pm. I got there a little early about 3:30 or so. When I walked in, I was not greeted so I just signed in on the sheet and sat down. About 10 – 15 minutes later 3 other people walked in and they were greeted immediately and asked what they were there for. After they said pedi the lady told them to come over which is when I stood up and said «excuse me, I have been waiting here and I have an appointment at 3:45 already made.» Then the guy sitting down that was already there since before I got there says that he has been waiting as well and it’s been over an hour. He was waiting to just get his haircut. After I picked my color, they told me to soak my feet. I was soaking for 25 minutes before she even got to me. While the lady sitting next to me who was also getting a mani pedi was super nice, she also walked in after me. So basically the whole time the one lady switched back and forth between me and the lady next to me. Not only that, they asked to pick a scent for the scrub. I chose green tea and the lady next to me chose tangerine. She of course mixed them up and gave me the tangerine and the other person the green tea.
After she did the scrub and all of that she went to the other lady to do her toe polish and by the time she got back to me, everything was cold and hardened. I had to take off the towel because it was cold and uncomfortable.
My nails look like crap. My biggest thing I hate is the cuticle area not being clean. There’s nail polish around it like a child painted my nails and she didn’t even want to clean it. My left big toe is THROBBING at the moment. I think she cut too closely and I am in discomfort. I can’t tell you how much I will NOT be back here.

I wouldn’t even give it a star if I had the option… THIS PLACE SUCKS !!! I’m literally sitting here right now for 50 minutes and no one has come even to cut our nails… I made a 5pm appointment with my best friend and its 5:55pm and they just literally came over to ask us what kind of flavor do we want for our spa pedicures… The first thing that made me upset is that they took a walk in before me… After I said I had an appointment !!! And the lady is not checking out as we speak ! I am beyond frustrated with this place… they should give us another discount on top of our groupon for this awful service ! Never in my life have I waited for over an hour to an appt… DO NOT GET THE GROUPON OR COME HERE !!! I have my girl sully that works at her house that would do a better job 10 times better ! You have to start being a little rude to get service in this spa.
PS: they take anyone else before you if you have a groupon!!! Much rather would of payed full price to be wasting my time ! Appointments don’t even work for this place

I don’t think I need to add anything here. What the other grouponers said was sadly true. Maybe I’ll add some pictures to document my experience but it seems that the other more negative comments were true in my experience as well.

i normally do not like to write reviews in the heat of the moment, but i am so outraged by the service i received tonight that it could not wait.
i had originally made an appointment at 6pm for 2 pedicures. my friend and i arrived, and we were told there would be a wait despite having made an appointment. this isn’t our first time getting our nails done, so we told them we understood. they let us soak our feet which was nice, but several minutes went by and we could tell based on the other clients they had definitely overbooked. 45 minutes later, our water had run cold and only then did someone come by to assist ONE of us. my friend indicated she didn’t have time to stay, and the staff immediately started questioning where she had to be and if she had to be on time. i wish they hadn’t started doing my feet or i would have walked as well.
now that my friend is gone, i sit alone having to defend her decision to leave to the rest of the staff. not only that, but in lieu of enjoying the sub-​par pedicure, i am writing this review. it’s too bad, as we were initially drawn to this location with a groupon, and we most certainly will not be back.

I created a Unilocal account just to write a review on this place. It’s horrible. If you read nothing else about this trainwreck experience, just DO NOT GO HERE.
My friend and I bought groupons for pedicures in December. A couple of days before NYE, we called to make an appointment. They were so dodgy and unprofessional. They first said they could take us at our requested time. Upon finding out we had a groupon, they asked us to come another day. We decided to skip it and just go to our usual place, not a huge deal.
Our birthdays are both this week so we figured we’d get our pedis tonight and get sexy feet for a night out on the town. My friend called in this afternoon for a 6 – 6:15 appointment. The woman confirmed a 6:15 for two pedicures. Then proceeded to make sure we were coming another day. My friend replied that we would like to come the same evening and the person on the other line said that would be fine. Then she said goodbye. Luckily my friend had the wherewithal to remind the woman that she would MAYBE need our names to take the appointment. Um. Hello.
I got there a little before 6 and it was busy. Every technician was with another customer and there were two ladies in the waiting area. Obviously they had overbooked. Sometimes this happens though and I was a little early. After about 5 minutes, someone comes over and asks us all to pick out a color. At this point, I mentioned that my friend and I had 2 appointments for pedicures. THIS LADY GOT SO FLUSTERED. You could tell they weren’t at all prepared for it.
Another 5 minutes goes by, they seat me (the water is HOT… I like a hot soak but this was like the fiery pits of Mordor, no joke), and my friend arrives. We lose track of time a little, catching up and chatting. Around 6:50, someone is finally freed up and sits down in front of my friend, not entirely prepared and has to go get some more supplies. At this point, I realize how late it is and I’m waiting for someone to assist me. Another few minutes goes by and someone finally comes over. I ask her how long this would take and she says «an hour.» I had to be at another engagement at around 7:15 so I gathered my things and told her that I had to leave. They were making apology after apology and asking if I couldn’t be late, to which I replied «No, I can’t. That’s why I made a 6:15 appointment and it’s now almost 7.» I was polite but a little short because at this point I was frustrated and they had been so unbelievably unprofessional that my usual über friendly persona was long gone. In the meantime, they started prepping my friend for a MANICURE. Again, we told them it was just pedicures. They said that they thought we were there for mani-​pedis and that a pedicure would only take 30 minutes but I didn’t have time for that either. So I left.
My friend was already locked in so she stayed. Apparently after I left, there was a huge brouhaha amongst the employees who insisted that when «I» called, I said mani-​pedi. My friend, who had actually called to book, corrected them, clearly and loudly and called them out for taking us so unbelievably late. To which they made no reply but immediately began talking amongst themselves.
Seriously. Do not go here. I plan on asking groupon for a refund. And even if they don’t give it to me, I’ll eat the $ 30 because there’s no way I’ll step foot in this place again. Want a great place in Ashburn? Check out Abbey’s Nails on Ashburn Road.

I’ve come to Eden twice now and both times have been completely disenchanted. The first time I booked an appointment but was the only person the whole time I was there. This time, I didn’t book an appointment because the door says ‘walk ins welcome’. I definitely received different service than the 3 other people who were in the facility with the same Groupon I purchased. Instead of telling me there was going to be a few minute wait and have me sit in the pedicure chair for half an hour; it would have been a much better customer journey for them to ask me to make an appointment for a later time and receive all of the services that I should have. For example, I did not receive the hot paraffin wax and my technician did a horrible job at removing the small amount of dead skin on my feet. I received half-​hearted massages on both my feet/​legs and and hands/​arms.
When the girl next to me was finished with her pedicure, one of the technicians doused the basin with some disinfectant so strong that my eyes and nose were burning. Nice to know they’re cleaning, but not correctly.
The technician was rude throughout the process. If I asked her what she said because I didn’t understand through her accent, she would get annoyed and roll her eyes after saying a second time.
Also, last time I received a shellac manicure from Eden, my nails chipped the next day! Hopefully this time they stay longer because $ 50 is too much on a mani/​pedi for the horrible experience I had.
Overall, pretty upset that I spent so much money on the groupon and then tipped the technician $ 10. She had too much of a rude attitude and made me feel so unwelcome. I work in a customer service environment where people come in upset about their expensive products daily and I know it gets hard but there is no reason to treat anyone less for not having an appointment or having a bad day.

I read the reviews and I decided to buy the groupon anyway — I had an extra coupon, so the deal for me was $ 10. I thought, a mani/​pedi for $ 10? Can’t be that bad. It was unfortunately that bad. My biggest gripe is that I specifically asked the girl not to cut my cuticles, she did it anyway, and then she CUT MY FINGER. My bridal shower is this weekend and of course, she jacked up my ring finger. Spend the extra money and don’t waste your time with Eden.

Ive been here twice and loved my experience with the mani/​pedi and haircut by Seila!
Great customer service and good quality shellac/​nail polish.
I love the chairs too! I can sit on it for hours. I made a same day appt and was seen right away. They took their time and I didn’t feel rushed.
Cant wait to go back!