Explorations Travel Agency

I completed the online form Friday morning requesting information regarding a trip to Europe from an agent. I called the agency late in the afternoon on Friday and spoke with a receptionist who was not particularly friendly. I was informed that the agents had been in staff meetings all day and she would check into who was handling my inquiry. I was advised that the turnaround time for initial contact is typically very quick and I should hear Friday evening or Monday at the latest. I was also told there is a surcharge to their fee if travel is booked within the 30 day window. I did not know this detail but happened to call 35 days in advance of my expected departure.
It is now late afternoon on Wednesday (30 days from my departure date) and I have still not heard from anyone at Explorations Travel Agency regarding my request. Fortunately, I did reach out to multiple agencies, but I had hoped to work with a local company. My itinerary is nearly finalized with another agent and I am so excited about making this holiday trip fantastic that I’ve increased the budget by more than 50% and extended my travels by two days. I make these statements because the form Explorations asks prospective clients to complete includes estimated travel budget and duration. If the lack of communication was the result of displeasure with the budget estimate I would advise that one should not assume a potential client could not afford more or is not a good candidate for luxury travel services. I will not be contacting this company for travel assistance again.