Fast Fix Jewelry and Watch Repairs

Owner is an a**hole, service was horrendous. Acted as though it was a bother to help customers. 39.99 for a battery. Grow up. Terrible overall.

Just called to find out how much to weld a temple piece to my eyeglass frame. Woman quoted $ 55 and up. I told her she misunderstood. I wasn’t asking how much for a new frame, just a quick, simple weld. «$ 55 and up.» I told her she was insane. Glad I didn’t waste my time going to the mall. Add another 1-​star rating to this terrible retailers reviews.

I wish I had 3 hands, so I can give this place 3 thumbs down. Seriously, where is the no stars option?
So the back of my watch came off and I didn’t have a watch press lying around my place. Didn’t need a new battery, just needed that back of the watch pressed closed. This would take 3 minutes of work, tops.
So I came here and ask if they could help me out. I was willing to pay a little since it is a service to put it back on. Got to the counter, had to wait 2 minutes before I was helped. Mind you, I was the only one in the store. An asian lady finally came over and then said $ 15 to do it. I laughed out loud. Seriously $ 15?! I can get a new battery and have it changed out at other places for $ 10. She was serious about that $ 15 too cause she didn’t budge when I ask her for lower. $ 15 for 3 minutes of work?! That would equate to $ 300 per hour, weekly pay of $ 12,000, monthly pay of $ 52,000, and an annual salary of $ 624,000. What a ripoff!
I laughed my ass out of the store, pulled out Unilocal,and found Bowers Watch Repair which was less than 2 miles away. They did it for me in 3 minutes and was even kind enough to not charge me for it. I’d recommend going there for all your watch needs.
DO NOT GIVE THIS GREEDY PLACE YOUR BUSINESS!!! Make the 5 minute drive to Bowers instead!

I’m ambivalent about my experience. $ 39.99 seemed high for a watch battery… maybe it’s due to the fact it’s in a mall. The Internet was out when I was there so cash had to be sourced out. They appeared to be a tad bit disorganized as well.

$ 35.00 watch batteries?! No thank you. When I asked for a «normal» watch battery they said that was $ 25.00…prices are outrageous!

One of my watches need a battery replacement. Went to Macy’s and the staff there told me they do not replace battery but I can go to Fast Fix Jewelry & Watch Repair. I asked her if that place is any good, she said that place is great!
When I walked in, the staff did not seemed very friendly. I told her I needed a new battery for my watch. She said it would cost me $ 39.95 and has a lifetime warranty so I could come back anytime and replace the battery when it died. To me, that did not make any sense, seriously a battery cost $ 40? Let’s understand my rationale here, my mom got me this watch like 7 years ago and this is the first time I needed to replace the battery. I have another watch which I have replaced the battery, and that battery lasted me 8 – 9 years, and cost me less than USD10. Say each battery here can last me the same 8 – 9 years, I wonder if this shop will still exist after 18 years?
The staff said I could come back in 20 mins to collect my watch and she seemed to assume I would pay the $ 39.95 + tax for the new battery. She started to write down my info on a ticket, and I continued to ask her if that was the only option and if they have other battery at a lower pricing. I basically told her I am sending my watch for servicing at the official Japanese watch service center this summer and I will change out that battery that I put in today. She said there was a $ 29.95 battery and that came with a one time change which I did not really know how it works nor do I care. I went like fine, I would take the $ 29.95 battery. Honestly, even for $ 29.95, I still find the pricing insane.
But oh well, it is what it is. My fault for not checking the reviews here on Unilocal before I entered the store.
After 20mins, I went back to collect my watch. Let’s just hope my watch will be working for the next 3 months before I drop it off at the Seiko service center in Singapore.

When I took out one of my gold bracelets I hadn’t worn in years, I discovered it had gotten badly tarnished with age. After a couple of lackluster attempts to shine the cuff back up with DIY remedies I found online, I decided I needed to take it to a real jeweler.
When I was walking up at Lenox Mall, I happened to have the bracelet with me in my purse, and I spied the sign for Fast Fix Jewelry and Watch Repair and decided to give them a shot.
Almost as soon as I walked in one of the ladies behind the counter took my bracelet, asked about what it was made of (turned out to be gold plated silver) and within a minute was running it through their professional jewelry cleaner and handing it back to me.
No charge. Almost no time at all. And they were super nice about the whole thing on top of it all. If I ever have more jewelry in need of TLC (they do repairs and fixes of all kinds), I will definitely bring it here in the future.

use with caution! I had the battery replaced for my Tissot wrist watch and 3 months later it was dead. When I called to voice my concern I was told that «you probably got a weak battery, we get thousands in every day». Really? Regardless of how many batteries are received, those that are placed into watches SHOULD BE TESTED FIRST — instead of waiting to test until a customer receives a bad one. Attempts to visit for repair led to more frustration due to limited store hours on weekends and no way to find working hours via web or answering machine.

I’ve been here two times. This past time, the customer service was horrible and the woman was very rude. I had an item engraved for $ 35 (a bit overpriced) and they did a pretty mediocre job at it. Wouldn’t reckoned this place, will not go back.

Went here today to get my watch band sized. While not cheap ($ 20), I was very happy with the service. My wife and I have had issues with the other option in Lenox mall (it’s about time) trying to change the price when you go back to pickup your watch.

I stopped by here to ask how much it was to a) re-​size a ring and b) take a link out of a watch. Both prices were ABSURD! The ring resizing started at $ 45 they said (well I bought the ring for $ 30 so I don’t think so) and again they said it was $ 20 to take links out of a watch. Really? I think you just need a mini screw driver to do that. So I headed down to the other end of the mall by Bloomingdales and stopped at a kiosque at the very end to ask if they took links out of watches. $ 5 and you can’t really mess that up. This place seems like a complete rip-​off.

Fast-​Fix Jewelry Repair doesn’t even deserve one star. Horrible customer service! I wouldn’t recommend bringing them anything to have repaired. The owner lies and doesn’t return phone calls! You get what you pay for…