FedEx Office Print & Ship Center

Unprofessional, rude, slow… my company is fedex largest customer (we compete with amazon) and it amazes me how miserable the people who work here are. It’s not just this FedEx either. Almost everyone I’ve been to in the city act like they can’t stand their job. Ashley was in the middle of printing a huge order for me and I told her to cancel it because of her attitude. If you need a fedex, the one at Lindbergh is the best. The staff is always friendly and nice. Even though you wait a while, it definitely beats the lack of customer service at this one!

In 9 years of coming here, I don’t believe I have ever received even mediocre service. If there was a nearby option, I would definitely chose it.

If this place was any slower at getting my copy and binding job completed, I would be going backwards in time.
Wish that I would have gone to the UPS Store across the street. That was three hours of my life wasted.

I’m a long-​time FedEx user and after visiting this location twice, I’m just plain done with FedEx. The staff is incompetent and rude, the wait is always long– there is no sense of urgency. During my most recent visit, I asked the only person working if she had an estimate on when she’d be able to help me (as she was building binders for another customer), and her response was «when I’m done». Yikes… too much snark for me.

Every time I come here I have to wait a ridiculously long amount of time. Either there’s no cash in a drawer, someone is training, someone doesn’t know what they’re doing, customers are indecisive and think they’re the only people with things to do and the world should stop and wait for them. Lastly, the prices are extremely high compared to other delivery/​shipping services. But on the bright side! There’s lots of neat stuff to buy while you wait!

I am amazed the apathy and poor service at this location! Two customers and two employees after 10 minutes I left in frustration. Good news is that I have options. Join me in staying away from this place.

Lacks rating overall. I live in the neighborhood and have been using this place for 9 years. The incompetency of the staff at times amazes me. There is no sense of urgency and some of the associates act as if you are bothering them when asking for assistance. I am in the service industry and have been trained to reply with a «your welcome», my pleasure” when someone says «Thank you». Not these guys… Most reply to a thank you are mumbles of Mmmmmm Huh or no problem… I even got a yep during my last visit.
Unbelievable. Upper management should really consider having a customer service etiquette 101 class for new hires!
I am used to working in a fun happy environment when it comes to servicing guests. If it’s not your passion to service with a joyful attitude perhaps consider going into another field with less interaction with people.

Machines down again Seek out a new location if you need it. Use fedex frequently and never had the problems I had here

I’m a little surprised @ the lack of good reviews here. I’ve never had a problem @ FedEx. I used to get my invoices printed up here all the time until they tripled the cost of doing so. So yeah, that sucks. They also have office supplies if you need them. It’s a small store, but they have all the basics.

What a mess! This is the most disjointed company I’ve ever witnessed. I come in there with a tracking number for a package that is nowhere to be found and all they can do is refer to 1800Fedex noting that the phone agents would have more info on my package. Ridiculous. Why do store clerks have computers if they can’t look up what happened to my package or tell me where it is?
Oh, and let’s keep in mind this happened after in wait for 10 minutes in line, which is a little absurd given how expensive their service is compared to the post office.

The staff is so rude here! Multiple occasions I have experienced this I was not greeted and clearly needed help mailing a package and no one offered any. I eventually gave up and left. Would rather sit in traffic to get to a post office than wait any longer in there.

AWFUL customer service. How are they still in business? Why do these people still work there?

Poor customer service. There were two customers in front of me but I was never acknowledged until the first left (I was standing beside that customer).
When I was helped the service was ok, but ignoring people when you first see them should be addressed.

I pretty much agree with everyone that has reviewed this location so far. This place is close to my office so if we need something in a jam, this is where I go. I always have to wait a long time for any acknowledgement and help, which is frustrating when you’re trying to meet a deadline. They use some system where you have to buy a card if you want to pay with cash. It took forever to do, and the guy showing me how to use the card acted like it was the biggest inconvenience ever. Don’t waste your time here!

Staff could be a LOT friendlier. Half their machines are down at all times. I hate that this is convenient to where I live and therefore I am a slave to it. Ugh.

Unfriendly staff. Completely unaware of service packages the entire company provides and instead of checking, simply says no they don’t offer it, yet every other location does…

Apparently they don’t mail letters, only large packages. And the Manager doesn’t know where the closest post office is.
Not helpful at all, borderline rude. No thank you!

Horrible experience. What should have been a 2 minute trip ended up being 35 minutes. Staff was very dodgy with customers and seemed to always keep themselves «busy» walking around and avoiding others that needed help. Printer was jammed and after notifying them, all I got was an «oh, just redo the printing in a different printer.». I didn’t even get my full refund on what was charged. Such a ripoff and NO FREE WiFi AS STATED! One lady even stormed out due to horrible service. Avoid this place. The staff needs to be replaced.

Came in at 9:15 to have 7 pictures printed. When I walked in I was the only customer, there were 2 employees working. One employee was laminating something and the other was helping the other customers that were rolling in. 4 customers later, I am getting my pictures printed. 2 more customers later and I finally have the pictures in my hand… they weren’t what I expected or really wanted, but I had somewhere to be at 10:30 and it was getting close to 10.
The man who was working so hard behind the counter gave me the photos for free.
Very good service from him, however they may need to schedule more people on Saturday morning.

24 hour location.
Sits behind/​underneath the Borders store.
Somehow, I think the acutal address for this locaton should be Wiecua Rd… but understand that since they are part of this Borders shopping center, that is on Peachtree, then it should all be the same.
Forget about the staff helping you, UNLESS they really have to, and even then they are kinda short with you. Also seems like anytime there are more than 3 people in line, someone comes out and says something about a meeting. I dont understand the whole gist of it, but there is always like 5 employess in this store, but only one person «manning» the counter.
Have debit card, will travel… cause the fax machine, printers and copiers and computers all accept your debit/​credit cards, so again… no need to bother the staff.
Did I mention, they are 24 hours… which really comes in handy in my life. I never knew I would have so many reasons to go by a Kinkos at 10pm, but frequently I do find myself needing their services late at nite.
They always try to upgrade my Fed-​ex service too… most times I go with whatever is the most least expensive shipping option, and they always tell me that service isnt guaranteed… the only thing guaranteed is overnight and 2-​day air. Duh… is what I always say, maybe Im a cynic… but I’ve never had a fed-​ex package lost or damaged… so…Imma keep taking my chances on the ground services and insure my packages.