Sprint Store

Absolute worst sprint store, well actually service dealer I’ve ever dealt with. (Including Comcast!) This place always has a wait, but it’s always insanely long. Workers stand around and don’t move the line and when you finally get your turn you are going to get a run around. They tell you one thing then change it. Seriously this place is the worst.

Uh, yeah, NO! Don’t go to this location. You will not be serviced. They don’t know the answer to any questions, and are less than enthusiastic to be there.

Tremendously excellent and impressive customer service from ALEX at the Edgewood Sprint store. Efficient, friendly, patient, supremely accommodating, and even funny. Answered ALL my hypothetical service plan options questions and helped me get the best upgrade w/​the least upcharge. Found me the PERFECT case at the price I wanted. Succinctly and unobtrusively informed me of all available promotions w/​out being pushy… gracefully, actually, is how I would say Alex handled my business there. Got me in and out painlessly, which is never what I expected. So nice to be SURPRISED by customer service that goes above and beyond. He even got me some water while I waited. I feel uniquely lucky to say that I am completely satisfied w/​my cell phone service from Sprint, and even more so with my local Sprint store, and that’s bc of Alex. Go here. Ask for Alex. He will make you smile, and get you back to having a great day.

I had an appointment to pick up a new phone, the guy at the counter was really rude and just being a smart ass not answering questions in a manor of not giving a damn about his job. I will make sure I never return to this location.

This place sucks! I ordered a phone for pick up, but they sold it before I got there. Really? I am a new customer too, lured by unlimited data from Verizon. Hopefully I have better luck elsewhere. I might even go OTP if that’s what it takes. This play blows so hard.

After reading the other reviews of this store, going back several years– and after my own incredibly irritating experience, coupled with the fact that everyone in the neighborhood warned me of their own terrible experiences at this store — I’m definitely going to call their corporate number and complain as well as point them to these reviews. I walked into the store to pay my bill using their ever so convenient but oft malfunctioning payment machine. This was a day that it wasn’t operational, so I walked to the counter where there were two employees playing with a phone in a water submergible case. They looked up at me several times but neglected once to ask if I needed help with anything. Finally, one of the two looked at me long enough that I said, «hey, I…» and he cut me off by saying «oh, I’m on my lunch break» and then walked out the door. The other employee stood at the counter still messing with the case/​phone and finally asked «You need something?» I told him I needed to make a payment and he just replied «okay» — then started talking to the (useless manager I’m assuming? The lady with short bleached blond bird-​like spiky hair who no matter how many people are in line or need help, just sits back behind the glass wall like she’s the wizard of oz… what DOES she do back there, or for the sprint store anyway? I don’t think I’ve once seen her out from back there) woman behind him while asking me for my number to look up my account — but because he asked me for it, then talked to her, he had to ask again since he wasn’t even listening to my response. I finally paid, got my receipt and walked out — and will NEVER go in there again. I’ve had sprint for years now, with 3 phones I’ve purchased for myself and family plan members — I haven’t bought a SINGLE one at that store because Best Buy across the lot knows a LOT more about service. I’m happy with sprint otherwise, but this store is a total joke. As a general manager in the service industry, I’d be incredibly unhappy if I knew I was paying employees to do nothing, be rude, and only help those who they so choose (which from previous observations are pretty ladies and no one else).

NO STARS, In fact if I could give them minus stars, I would! These people were RUDE. UNRESPONSIVE, and RACIST.

Customer service here sucks. Go to a different location. Because of the poor customer service at this store I had to speak to several people at customer care who were kind enough to resolve my issue. Evidently the associates here have quotas to meet and customer service is not the number one or the number two priority.
If you have a problem here I suggest calling customer care they seem to clean up after this store a lot.

I had to go here for a work emergency in order to purchase 3 AirRave devices, and had an absolutely incomprehensible experience.
I’d called ahead, confirmed that they had stock, asked them to set them aside for me as I was on my way. I get there, call my company’s Authorized Order placer on the phone, who gives our account number and green-​lights the Bill-​to-​Air of the devices. After half an hour they still can’t figure out how to activate the AirRaves nor even how to bill them to our account, at which point I get my Sprint Global Account Manager on the phone with them, and they still spend another 15 minutes trying to figure out how they’re going to let me out the door with these devices without me forking over my credit card or be sure that I’m even authorized to purchase them.
It all finally worked out in the end, but that’s an hour of my life I’m never getting back, which could have been saved had they had an hour more of training on how to work their own systems.

Not a good experience — I bought the new Galaxy S3 and a phone plan. I was so excited to get the phone but then the Sprint rep walks back from the printer and says «here’s your plan details». Ummm, she never discussed the plan details with me, she just signed me up for one! And it was some lame 450 minute plan — this is my business phone, I need unlimited minutes. How presumptuous, and why would she sell me DOWN? Then as she tried to rush me out the door and I saw that the guy next to me was able to sell his old phone back. I asked her if I could sell my phone back and she said «oh, I just assumed you’d need that phone». Strike two. THEN, she bought my old phone back, but didn’t even remove the SIm card or advise me to wipe the data off. As I mentioned, I was pretty excited about the new phone, so I forgot too. But this is their business, they are supposed to know these things. Strike three. When I came home I realized what happened, so I called the store when they opened the next day to ask them if they could get to my phone so I could wipe the data off for security but they said they couldn’t get to it, it was already gone. So I’m supposed to believe that sometime between Sunday at 5pm when I bought the phone and 9am Monday when they reopened, that the truck had already come and taken the phones they sold back? Sorry, I just don’t believe it. Strike four. Sprint people are polite, but awful!

I’m giving this store 1 star because the employees, and Sprint’s store policies, treat all customers as if they’re thieves. I’m a 15yr Sprint customer who visited this store today to consider upgrading my phone to either an iPhone or the new Evo. Since these two phones were displayed on opposite sides of the store — 50 feet apart — I asked if one could be taken off the tether so I could take it to the other side of the store to compare them side by side. Not an unreasonable request especially given that the store was practically empty. They told me that there are no exceptions made to the anti-​theft policy.
Ok fine, then there are no exceptions made to my policy to not be treated like a thief. Tomorrow I’m going to the Best Buy across the street to buy a new phone and switch to Verizon. Good riddance to companies who reward their loyal customers with behavior that should be reserved for known criminals.

I’ve never had a bad experience at this location. The employees are pleasant, professional and technically savvy. The pre-​sale as well as the post sales support has met my expectations but your mileage may vary.

I think the employees are picked up daily next to the Home Depot on Ponce. No one has any idea about the phones and think they’re all on some *Diva* reality show. Attention: There are no hidden cameras and you’re not on TV!

I have been to this Sprint store twice now. The first time my phone was dying and I didn’t know why. The store representative wasn’t super nice or friendly but was able to get the phone checked out by the service technician on site and told me the phone’s battery was defective. The phone was old so I replaced it. Not a great experience, but it got the desired result. That was about 2 years ago.
Fast forward to this week. My phone is working fine but I need to upgrade to a Blackberry for work purposes. I already know I want either a Blackberry Pearl or Curve and I’m ready to buy the phone today. I walk into the store and am immediately greeted by a friendly sales representative who wants my name and phone number and writes it on a clipboard. I give it to her and start following her. She turns and looks at me and goes, «haha, oh no, you’re in line now! I’m not helping you.» I am a little frustrated, but understand there are others in front of me, I wish the sales rep would have explained that initially. I start walking around the store and find the Blackberry area. The sales sign with phone specs and pricing is missing for the Blackberry Curve, but is present for the Pearl. I ask a sales rep who happens to be standing right next to me and he tells me, «I don’t know where that sign is for it. But, don’t worry, they’re exactly the same, just one is smaller than the other.» This just doesn’t seem like it can be true (I’ve since looked online and it’s NOT true). I have now been waiting for over 30 minutes. Finally, someone comes up and starts helping me. I ask them again the differences between the Curve and the Pearl. They again tell me they’re the same, so I ask why they’re different prices. They tell me it’s because of the size and keyboard. Are you kidding me? I was appalled that representatives at a Sprint store don’t know their own product and can’t even sign and price their most popular products.
I left the store and didn’t buy a phone from them. I’ve since purchased the phone on
for a better price.
Seriously, don’t go to this store unless you want to wait 40 minutes to be fed misinformation.